Author Topic: Error when updating apps from store  (Read 6918 times)

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Offline adriank1410

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Error when updating apps from store
« on: April 24, 2016, 11:14:22 AM »
When I try to download or update an app from store I always get error 0x8007005. I'm on newest build 14328. Help?

Online Boggin

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Re: Error when updating apps from store
« Reply #1 on: April 24, 2016, 04:52:13 PM »
That is an Access Denied error and I'm not sure if it is related to the recent update or a continuation from when Threshold2 broke the ability to download apps.

Shane has removed the repair for those in Win 10 because it exasperated the situation.

Restoring to before that update may resolve, but Windows Repair will reset the Permissions - else have a look at this article to see if it will help -

http://www.techtantri.com/windows-10-apps-not-working-download-apps-folder/

Offline adriank1410

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Re: Error when updating apps from store
« Reply #2 on: April 25, 2016, 04:31:14 AM »
Didn't help :( Still getting the same error :(

Online Boggin

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Re: Error when updating apps from store
« Reply #3 on: April 25, 2016, 05:18:48 AM »
If the following cmds done from a Command Prompt (Admin) don't help either, then you'll probably have to do a Refresh.

dism /online /cleanup-image /startcomponentcleanup

dism /online /cleanup-image /restorehealth

That one can appear to hang at 20% but will complete, then do a sfc /scannow to see if it reports any errors it is unable to fix.

If it does then run SFCFix.exe which will give a more concise report.

http://www.majorgeeks.com/files/details/sfcfix.html

Offline adriank1410

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Re: Error when updating apps from store
« Reply #4 on: April 25, 2016, 09:49:43 AM »
Well, I guess nothing can help me now :D


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Re: Error when updating apps from store
« Reply #5 on: April 25, 2016, 09:54:00 AM »
What did the other scans report ?

Switch the machine off - remove all power sources then hold the power button in for about 30 secs then download and run SFCFix.exe again.

This program needs the CBS log from a sfc /scannow to work with.

Offline adriank1410

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Re: Error when updating apps from store
« Reply #6 on: April 25, 2016, 09:56:38 AM »
This is the output of the commands you told me to run before that program.


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Re: Error when updating apps from store
« Reply #7 on: April 25, 2016, 10:58:01 AM »
I'm not sure what that bit about logging is currently not supported in offline servicing scenarios means.

Have you tried SFCFix.exe again after the cold boot ?

If it still fails then from a Command Prompt (Admin) see if this cmd will put an icon onto the Desktop which when double clicked would open the CBS Log into Notepad which you can then copy & paste into the reply box or zip it up and attach it.

This cmd works fine in Win 7 but not sure about Win 10.

findstr /c:"[SR]" %windir%\Logs\CBS\CBS.log >"%userprofile%\Desktop\sfcdetails.txt

This cmd produces a cut down version of the CBS Log, just showing what it has and cannot repair.

You can copy & paste the cmd to the cmd prompt to avoid any typos if you want.

With Win 7 you can boot up with a comparable Win 7 SP1 install disk and perform an offboot sfc /scannow where the volume is checked against the install disk, but I don't know if that is possible with Win 10 as I don't think it has the same Recovery Environment as Win 7 has to select the x:>sources> cmd prompt.

I've just bought a Win 10 book but haven't had a chance to read any of it yet and as it's quite thick - I'd probably have to trawl through it to see if it has any alternatives to this.


Offline adriank1410

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Re: Error when updating apps from store
« Reply #8 on: April 25, 2016, 11:01:27 AM »
The command worked, I attached the file.

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Re: Error when updating apps from store
« Reply #9 on: April 25, 2016, 11:12:34 AM »
I was hoping it may have been something simple :D

See if SFCFix.ex will run, but looking at the corruption in that log, I would say that you are looking at a Refresh, but see what this cmd reports -

dism /online /cleanup-image /checkhealth

This will tell you if the volume is repairable or not and if it says not then you are definitely looking at one of the Refresh methods - at least Win 10 gives you the option to reset without losing your personal stuff.

Offline adriank1410

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Re: Error when updating apps from store
« Reply #10 on: April 25, 2016, 11:17:43 AM »
Maybe there's still a chance... :D


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Re: Error when updating apps from store
« Reply #11 on: April 25, 2016, 01:07:39 PM »
I didn't expect it to return that message with all of that corruption.

Can you try SFCFix.exe again to see what that reports.

Offline adriank1410

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Re: Error when updating apps from store
« Reply #12 on: April 25, 2016, 01:12:30 PM »
Same message as before. Maybe it doesn't support newest Insider builds? Wierd thing is that installed apps from Store do work (Mail, Calendar, etc). The one I found crashing when launching is Facebook for example. But I can't update or download any new. Other than that, the system seems to be just fine. I did some repairs before with tweaking.com tool but that didn't help.

Also, SFCfix.txt from desktop:

Code: [Select]
SFCFix version 3.0.0.0 by niemiro.
Start time: 2016-04-25 22:10:21.981
Microsoft Windows 10 Insider Fast, Build 14328 (Updates Deferred) - amd64
Not using a script file.




SFCFix version 3.0.0.0 by niemiro has encountered an unhandled exception.
Currently storing 0 datablocks.
Finish time: 2016-04-25 22:10:24.458
----------------------EOF-----------------------

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Re: Error when updating apps from store
« Reply #13 on: April 25, 2016, 01:15:26 PM »
I've asked Shane to have a look at this for you, although I don't know when he'll get back as he is well behind with the work from his computer business.

EDIT - Can you run the Pre-Scan in Option 2 of Windows Repair.
« Last Edit: April 25, 2016, 01:17:27 PM by Boggin »

Offline adriank1410

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Re: Error when updating apps from store
« Reply #14 on: April 25, 2016, 01:17:26 PM »
Thank you so much! It seems like an non-critical error that could be fixable but I've tried many solutions from the net and none helped.

Edit: just saw your edit, will do in a second.

Attached now.
« Last Edit: April 25, 2016, 01:28:40 PM by adriank1410 »

 

anything