Author Topic: Windows 7 Ult 64 bit trapped by BSD and can not get out.  (Read 40509 times)

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Offline Boggin

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Re: Windows 7 Ult 64 bit trapped by BSD and can not get out.
« Reply #15 on: August 08, 2017, 04:18:43 AM »
While you are waiting for this other member to pick up your thread, can you download BlueScreenView and post its report.

This will give a brief description of its analysis of the mini dump files.

Scroll down to the bottom of the page and use the second download link.

http://www.nirsoft.net/utils/blue_screen_view.html

It will list all of your BSODs but it's the most recent one that will be of interest.

Offline satrow

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Re: Windows 7 Ult 64 bit trapped by BSD and can not get out.
« Reply #16 on: August 08, 2017, 04:53:42 AM »
Hi FreeCat.

We'll probably need a lot more data to figure this out, can you please follow these BSOD posting instructions as much as you can and attach the zipped folder(s) back here, please.

Offline FreeCat

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Re: Windows 7 Ult 64 bit trapped by BSD and can not get out.
« Reply #17 on: August 08, 2017, 05:07:45 AM »
OK, thanks Boggin'.  I just saw these posts about BSD and have gathered the data re the BSOD posting instructions.

I can not see how to attach BSOD zip file to this post and here are answers to questions asked by the BSOD site:

BSOD zip file attached.
Here are the answer to the questions:
Howdy and thanks in advance for any help; I need this machineto work every day and have missed only Monday so far.

Major error occurred 8-4 overnight to 8-5.

I did a windows update and reboot was required and I rebooted so the update could finish overnight.  In the morning was first BSOD.

Here are the answers to your questions:

This is Windows 7 Ultimate 64 bit running on a Del T7500 with 64GB of RAM using the W7 disk from Dell.

OS was not pre-installed as I had a software that took the C drive from my XP ro system and used that as a base to take the programs from XP and put them on this W7; I am not sure of all the details as the Dell OEM (no longer around) did all of this.  This was done around 2009 when I bought the machine.  The machine has performed pretty darned well over the years.  Occasionally there were some problems (not any major ones), but never BSOD that stopped me cold.  I would give you the details of these but I do not recall them too well and they were not big-deals as they were solved.  OK, one was when I had to switch from wired internet to Wi-Fi.  The Netgear USB dongle needed updating but could not connect after updating.  Another was in attempting to change the RAID0 virtual C drive to a new drive, it took a whole weekend to boot the system; OK, that was a little bit of a big deal, but nothing like the present situation.

Hardware age 2009.  OS7 running since then.

CPU is 16 processor AMD.
Video is two W7000 with four monitors each (Dell 2407P) for a total of eight monitors.

MotherBoard is Dell original with total added RAM of 64 GB.

Power supply is Dell and I believe it is 1150 or 1500 watts - hard to read).

Dell computers T7500 Desktop.
« Last Edit: August 08, 2017, 07:05:33 AM by FreeCat »

Offline FreeCat

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Re: Windows 7 Ult 64 bit trapped by BSD and can not get out.
« Reply #18 on: August 08, 2017, 07:31:53 AM »
OK  BSOD file attached here.

Offline Boggin

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Re: Windows 7 Ult 64 bit trapped by BSD and can not get out.
« Reply #19 on: August 08, 2017, 07:39:23 AM »
I didn't get a notification for your previous post.

I don't have anything installed to read the dump files in that format so you'll have to wait for satrow to come back.

Offline FreeCat

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Re: Windows 7 Ult 64 bit trapped by BSD and can not get out.
« Reply #20 on: August 08, 2017, 07:55:19 AM »
OK, Bloggin, but the dump files I saw in the zip folder were just text files.  But, with stuff I did not understand, but maybe you would.

Offline Boggin

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Re: Windows 7 Ult 64 bit trapped by BSD and can not get out.
« Reply #21 on: August 08, 2017, 07:57:28 AM »
I'll leave you with satrow on this but will monitor to see how you are getting on.

If he needs anymore info he'll let you know.

Offline FreeCat

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Re: Windows 7 Ult 64 bit trapped by BSD and can not get out.
« Reply #22 on: August 08, 2017, 09:32:11 AM »
On reading more it seems that first BSOD matched my machine; maybe one of the others.
This brings to mind Jim's comment which has a hotfix as a solution:

 "That error may indicate a disk problem. Or.. an i/o issue with the controller.
 
https://support.microsoft.com/en-us/help/2521220/-0x0000001e-stop-error-when-you-perform-disk-i-o-intensive-operations"

But, I will wait for satrow.
 

Offline satrow

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Re: Windows 7 Ult 64 bit trapped by BSD and can not get out.
« Reply #23 on: August 08, 2017, 10:11:42 AM »
It's looking like Windows boot was interrupted whilst trying to run the newly updated file versions, probably by older or incompatible 3rd party drivers. Maybe your BitDefender interfering, perhaps the boot time defragger - there are several other potential suspects. The Windows driver affected appears to be Win32k.sys, the kernel driver for the graphics subsystem.

MS debug output snippet showing hardware/graphics faulting in the 8 dump files:
Code: [Select]
BugCheck 1E, {ffffffffc000001d, fffff800052ec35f, 0, fffffa8071d99a00}
Probably caused by : hardware ( nt!MmUnlockPages+22f )
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
BugCheck 3B, {c0000005, fffff9600015e775, fffff8800832c1a0, 0}
Probably caused by : win32k.sys ( win32k!ValidateHwnd+65 )
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
BugCheck 50, {ffffffffffffff83, 1, fffff8000529c363, 0}
Probably caused by : hardware ( nt! ?? ::FNODOBFM::`string'+3bdaf )
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
BugCheck 1E, {ffffffffc000001d, fffff800042dc35f, 0, fffffa8073f88000}
Probably caused by : hardware ( nt!MmUnlockPages+22f )
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
BugCheck 1E, {ffffffffc000001d, fffff800042ac35f, 0, fffffa80733c9000}
Probably caused by : hardware ( nt!MmUnlockPages+22f )
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
BugCheck 3B, {c0000005, fffff9600017e775, fffff880085c41a0, 0}
Probably caused by : win32k.sys ( win32k!ValidateHwnd+65 )
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
BugCheck 3B, {c0000005, fffff9600014ed90, fffff8800a276fb0, 0}
Probably caused by : win32k.sys ( win32k!HMValidateHandleNoSecure+10 )
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
BugCheck 1E, {ffffffffc000001d, fffff800042ac35f, 0, fffffa80781c5000}
Probably caused by : hardware ( nt!MmUnlockPages+22f )
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``

I'd say *something* is preventing Win32k.sys from loading the hardware drivers for the graphics cards; Win32k.sys 22/06/2017 is the newest driver loaded, the oldest is BASFND.sys from 25/04/2003!

For the best chance of keeping an older OS running, esp. on a relatively complex workstation like yours, you need to ensure that 3rd party drivers starting at Boot are kept to a minimum - get the latest versions you can, any 3rd party driver that's older than the latest Service Pack (November 2010) needs to be uninstalled or updated. Set 2011 as your target oldest date for any 3rd party drivers, newer is likely to be better.

The driver supplied with DaemonTools (amongst others), sptd.sys, is a known bad driver, often causing BSODs on W7, use the DT uninstaller and then use one of the methods here to disable/uninstall the driver. Do you really need things like an active Boot time defragger?

For reference, list of 3rd party drivers by date plus pointers for further details:
Code: [Select]
**************************Tue Aug  8 01:28:50.700 2017 (UTC + 1:00)**************************
BASFND.sys                 Fri Apr 25 00:17:12 2003 (3EA87078)
lmimirr.sys                Tue Apr 10 23:32:45 2007 (461C108D)
teamviewervpn.sys          Thu Dec 13 09:22:09 2007 (4760F9C1)
ckldrv.sys                 Mon Mar 17 16:46:29 2008 (47DEA065)
LMIRfsDriver.sys           Mon Jul 14 17:26:56 2008 (487B7E50)
inpoutx64.sys              Sat Oct 18 00:01:16 2008 (48F9193C)
b57nd60a.sys               Sun Apr 26 12:14:55 2009 (49F4422F)
vrvd5.sys                  Mon Sep  7 19:41:24 2009 (4AA553D4)
lsi_sas.sys                Thu Oct  1 16:04:35 2009 (4AC4C503)
npf.sys                    Tue Oct 20 19:00:19 2009 (4ADDFAB3)
ISODrv64.sys               Fri Jan 29 03:39:02 2010 (4B625856)
GSVDRIVE.sys               Fri Dec 10 06:07:07 2010 (4D01C38B)
mcdevice.sys               Thu May 19 08:09:59 2011 (4DD4C247)
FSPFltd2.sys               Fri Jun  3 15:59:38 2011 (4DE8F6DA)
StarPortLite.sys           Wed Oct 19 11:54:09 2011 (4E9EAC51)
vasdDev.sys                Mon Mar 19 07:11:16 2012 (4F66DC14)
bdvedisk.sys               Tue Apr 17 12:34:26 2012 (4F8D5542)
WinisoCDBus.sys            Tue May  8 10:57:47 2012 (4FA8EE1B)
scrcamhrdrv_x64.sys        Wed May  9 14:48:54 2012 (4FAA75C6)
tbhsd.sys                  Tue Oct  9 23:01:42 2012 (50749EC6)
bdfwfpf.sys                Mon Oct 29 12:23:28 2012 (508E7540)
leawo_vad.sys              Tue May 21 08:20:07 2013 (519B2027)
RrNetCapFilterDriver.sys   Fri Nov  1 15:51:24 2013 (5273CDFC)
BootDefragDriver.sys       Mon Nov 11 03:01:36 2013 (52804890)
hotcore3.sys               Mon Dec 16 15:56:37 2013 (52AF22B5)
UimFIO.SYS                 Mon Dec 16 16:03:22 2013 (52AF244A)
UimBus.sys                 Mon Dec 16 16:03:26 2013 (52AF244E)
uim_im.sys                 Mon Dec 16 16:03:46 2013 (52AF2462)
uim_devim.sys              Mon Dec 16 16:03:57 2013 (52AF246D)
clwvd.sys                  Tue Jan 28 03:58:25 2014 (52E72AE1)
Sleen1864.sys              Tue Jan 28 12:54:11 2014 (52E7A873)
HD-Hypervisor-amd64.sys    Thu May  1 08:28:08 2014 (5361F788)
wav_mixer.sys              Fri May  9 07:58:59 2014 (536C7CB3)
eudskacs.sys               Wed Aug 13 17:43:54 2014 (53EB95CA)
eubakup.sys                Wed Aug 13 17:44:00 2014 (53EB95D0)
EUBKMON.sys                Wed Aug 13 17:44:22 2014 (53EB95E6)
EuFdDisk.sys               Wed Aug 13 17:44:27 2014 (53EB95EB)
AntiLog64.sys              Thu Nov  6 10:22:02 2014 (545B4BCA)
sptd.sys                   Thu Dec 11 14:52:44 2014 (5489AFBC)
bdfndisf6.sys              Mon Dec 15 15:39:07 2014 (548F009B)
ElbyCDIO.sys               Wed Dec 17 23:30:51 2014 (5492122B)
mse.sys                    Fri Jan  2 15:49:21 2015 (54A6BE01)
GUSBootStartup.sys         Thu Apr 23 03:01:12 2015 (55385268)
cbfs5.sys                  Fri Apr 24 21:41:26 2015 (553AAA76)
vpnpbus.sys                Fri Apr 24 21:42:22 2015 (553AAAAE)
gzflt.sys                  Wed Apr 29 12:32:17 2015 (5540C141)
trufos.sys                 Mon May 11 09:26:27 2015 (555067B3)
avchv.sys                  Tue May 12 13:14:18 2015 (5551EE9A)
diskpt.sys                 Mon Jul 27 13:02:36 2015 (55B61DDC)
vDisk.sys                  Mon Aug 17 04:20:15 2015 (55D152EF)
diskbckp.sys               Mon Aug 17 04:20:17 2015 (55D152F1)
AtihdW76.sys               Wed Mar 30 06:00:37 2016 (56FB5D75)
atikmpag.sys               Sun Apr 17 02:50:25 2016 (5712EBE1)
atikmdag.sys               Sun Apr 17 03:57:02 2016 (5712FB7E)
tap0901.sys                Thu Apr 21 10:10:05 2016 (571898ED)
avc3.sys                   Wed Jun 22 18:34:09 2016 (576ACC11)
A6210.sys                  Thu Sep 15 13:14:21 2016 (57DA909D)
http://www.carrona.org/drivers/driver.php?id=BASFND.sys
http://www.carrona.org/drivers/driver.php?id=lmimirr.sys
http://www.carrona.org/drivers/driver.php?id=teamviewervpn.sys
http://www.carrona.org/drivers/driver.php?id=ckldrv.sys
http://www.carrona.org/drivers/driver.php?id=LMIRfsDriver.sys
http://www.carrona.org/drivers/driver.php?id=inpoutx64.sys
http://www.carrona.org/drivers/driver.php?id=b57nd60a.sys
http://www.carrona.org/drivers/driver.php?id=vrvd5.sys
http://www.carrona.org/drivers/driver.php?id=lsi_sas.sys
http://www.carrona.org/drivers/driver.php?id=npf.sys
http://www.carrona.org/drivers/driver.php?id=ISODrv64.sys
GSVDRIVE.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
mcdevice.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
FSPFltd2.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
http://www.carrona.org/drivers/driver.php?id=StarPortLite.sys
http://www.carrona.org/drivers/driver.php?id=vasdDev.sys
http://www.carrona.org/drivers/driver.php?id=bdvedisk.sys
http://www.carrona.org/drivers/driver.php?id=WinisoCDBus.sys
scrcamhrdrv_x64.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
http://www.carrona.org/drivers/driver.php?id=tbhsd.sys
http://www.carrona.org/drivers/driver.php?id=bdfwfpf.sys
leawo_vad.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
http://www.carrona.org/drivers/driver.php?id=RrNetCapFilterDriver.sys
http://www.carrona.org/drivers/driver.php?id=BootDefragDriver.sys
http://www.carrona.org/drivers/driver.php?id=hotcore3.sys
http://www.carrona.org/drivers/driver.php?id=UimFIO.SYS
http://www.carrona.org/drivers/driver.php?id=UimBus.sys
http://www.carrona.org/drivers/driver.php?id=uim_im.sys
http://www.carrona.org/drivers/driver.php?id=uim_devim.sys
http://www.carrona.org/drivers/driver.php?id=clwvd.sys
Sleen1864.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
http://www.carrona.org/drivers/driver.php?id=HD-Hypervisor-amd64.sys
wav_mixer.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
http://www.carrona.org/drivers/driver.php?id=eudskacs.sys
http://www.carrona.org/drivers/driver.php?id=eubakup.sys
http://www.carrona.org/drivers/driver.php?id=EUBKMON.sys
http://www.carrona.org/drivers/driver.php?id=EuFdDisk.sys
http://www.carrona.org/drivers/driver.php?id=AntiLog64.sys
http://www.carrona.org/drivers/driver.php?id=sptd.sys
http://www.carrona.org/drivers/driver.php?id=bdfndisf6.sys
http://www.carrona.org/drivers/driver.php?id=ElbyCDIO.sys
http://www.carrona.org/drivers/driver.php?id=mse.sys
GUSBootStartup.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
http://www.carrona.org/drivers/driver.php?id=cbfs5.sys
http://www.carrona.org/drivers/driver.php?id=vpnpbus.sys
http://www.carrona.org/drivers/driver.php?id=gzflt.sys
http://www.carrona.org/drivers/driver.php?id=trufos.sys
http://www.carrona.org/drivers/driver.php?id=avchv.sys
http://www.carrona.org/drivers/driver.php?id=diskpt.sys
vDisk.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
diskbckp.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
http://www.carrona.org/drivers/driver.php?id=AtihdW76.sys
http://www.carrona.org/drivers/driver.php?id=atikmpag.sys
http://www.carrona.org/drivers/driver.php?id=atikmdag.sys
http://www.carrona.org/drivers/driver.php?id=tap0901.sys
http://www.carrona.org/drivers/driver.php?id=avc3.sys
http://www.carrona.org/drivers/driver.php?id=A6210.sys

   --- E O J ---   2017 Aug 08 15:57:25 PM    3rdPartyDriversDate   Copyright 2017 Mikael Pryor

Offline FreeCat

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Re: Windows 7 Ult 64 bit trapped by BSD and can not get out.
« Reply #24 on: August 08, 2017, 11:48:59 AM »
Howdy satrow,

Thanks for all your thoughts.

BTW, what is the DRT?

Re: BASFND - Since I am using Netgear wireless, is this necessary?  I spend just 30 minutes trying to login to Broadcom and their PW system is IMPOSSIBLE!  Is there some simplier way to get this driver.

Re:  Bitdefender.  About two years ago, one of my data feeds was being cut off by Bitdefender.  I tried to contact Bitdefender about this but could get no answer or fix from them.  So, I attempted to un-install bitdefender but could never get it completely off.  It always comes up with some message to update it or whatever.  So, maybe telling me how to complete get it off my machine might be a good things here.  BTW, which anti-virus would you suggest for best and total protection?

Re:  Older operating system.  I do not use the virtual capabilities of W7 Ultimate so I do not run any older operating systems at present.

Re:  Boot time de-fragger.  If I do not need this, I can delete it.  But, I am not sure if it helps my system or not.

Re Graphics drivers.  Originally I had Matrox cards in this machine, but they were very slow, etc.  Then i put in NVIDA cards but could not drive all 8 monitors,  I got the AMD W7000 in 2012 but AMD had very flaky support at that time for these cards and drivers would not work properly for a while. At the end of 2013, AMD released drivers that worked.  To my knowledge I un-installed all other video drivers and I do not need any except the ones for the W7000.  So,
it would be good, I think, to drop the W2k32sys driver.  No?  If that is a stupid idea and I should keep Win32k.sys driver, how to I get and install the latest?

At the rate I am going here to replace all of these, I will be here till Christmas.  is there some site at which many drivers are located?  Or some reliable tool that can get the latest for me?

BTW, when I get a new driver, do I just put it in the Windows folder somwhere or how to I put it on the system?

Thanks, again, for your work to help me.


Offline satrow

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Re: Windows 7 Ult 64 bit trapped by BSD and can not get out.
« Reply #25 on: August 08, 2017, 12:54:05 PM »
DRT = Driver Reference Table at Carrona.org, mirrored at Sysnative. A big list of the commonest drivers, often linking them to the originating site, where it might be possible to find drivers or further details.

If you're not using a piece of hardware, remove it or disable it from within the BIOS and that should prevent the driver from being loaded at Boot. (Here's how to determine which Broadcom device you have https://www.broadcom.com/support/ethernet-nic#determine_driver, it's a similar routine for other hardware drivers as well.)

I think you're running the old BitDefender 2015 version, uninstaller linked here. There's no single security software that's foolproof, most that claim to be are quite heavy and can interfere too much with eg. baked-in browser security, to the extent that you might be more at risk. Avast, Avg, Avira free versions are all quite good when they've been stripped down to remove the dross. Much depends on your PC usage though.

Now that Vista's fallen over the cliff, W7 is an older OS. MS' support for it has already declined, the latest CPU/motherboard chipsets don't support W7 - for older hardware, drivers are rarely updated.

The AMD drivers are likely to be good (though I'd still check for a more recent driver), Win32k.sys is a core Windows driver that sits between the graphics drivers, DirectX and GDI, and the Windows kernel. It's frequently updated to fix vulnerabilities - if it's compromised by some malformed fonts, for instance, it can lead to the PC being owned by the bad guys. It's not something that's possible to disable, without it, there's be no windows in Windows!

There are a few software programs that claim to find, and some might even install, updated drivers but they're not 100% accurate (neither are Windows' driver updates, even with W10), one bad driver and you might be back to BSODs.

Many drivers come as part of an installer package, so they're pretty much automated, others might need installing via the Device Manager (check the upper images in the above Broadcom links and you'll see Update Driver options in the menus).

Offline FreeCat

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Re: Windows 7 Ult 64 bit trapped by BSD and can not get out.
« Reply #26 on: August 08, 2017, 02:37:17 PM »
I am lost with all the driver stuff from satnow.  I really want to thank him for all the information, but basically it tells me that the problem could be in 367 different places.  And getting each driver one is like eating spagetti that is in Italy with very long forks when I am in Florida.

I did scannow - complete 100% and said there were errors but log file did not have any errors.  I'd like to see those errors but log file is 0 bytes (great programming Mr. Softie. :).

Either Jim, satnow or Boggin suggested some virus checker but I can not find the link (went through emails and forum twice).  I would like to try virus checker.

Then as a last resort, just go back to the checkpoints I made before the update.  I think I did registry back then also.  Or, if I knew how, just uninstall the Windows update.

Could this make this worse?

Thanks.

Offline Boggin

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Re: Windows 7 Ult 64 bit trapped by BSD and can not get out.
« Reply #27 on: August 08, 2017, 02:59:56 PM »
Your BSODs seem to start after those updates so going back to before them with your restore points could just put you back to where you are now unless you hid them when offered again.

I only suggested you could have an infection if you didn't have AOMEI installed.

To identify which updates you got, go Start - type windows update and press enter then click on View update history where you can make a note of their KB numbers.

You will then need to go to Installed Updates, put the KB number into the top right search box and when it comes up, right click on it and select Uninstall, but it will be a slow process as each one will require a reboot and reconfigure updates.

It may not have been all of the updates that caused the BSODs.

You could use your restore points to go back to before them and when they are re-offered, just select one at a time and if things are okay after the reboot, create a restore point and do the same for the rest of the updates.

I think it was a year or so ago that some of six updates I got on my Win 7 laptop took out my audio and that is what I did to identify which ones.

The thing is though that you can't access Windows update in Safe Mode to uninstall a particular update if you end up with another BSO, but you will be able to use the new restore points you have created and then when you get that update again, right click on it and select Hide.

Change you update settings to Let me choose.. and then you will be able to vet them for single installs.

Offline satrow

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Re: Windows 7 Ult 64 bit trapped by BSD and can not get out.
« Reply #28 on: August 08, 2017, 03:43:25 PM »
According to systeminfo.txt, the last 10 KBs installed:
[235]: KB3156019
[236]: KB3159398
[237]: KB3161561
[238]: KB3161949
[239]: KB3161958
[240]: KB3163245
[241]: KB3164033
[242]: KB3164035
[243]: KB3167679
[244]: KB3168965
[245]: KB3170455

Offline FreeCat

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Re: Windows 7 Ult 64 bit trapped by BSD and can not get out.
« Reply #29 on: August 08, 2017, 04:38:06 PM »
Thanks for your help Boggin and satnow, but:

Grrrr.  In trying to use a restore point in safe mode, the systems says "no restore points have been created."

But, I definitely created some before the update.  Did a registry backup also.  See scannow message, attached.  Maybe with a reboot I can see the log file?

 

anything