Messages

1

General Computer Support / Re: Repairing broken apps in Windows 10 Bug.

« on: March 03, 2016, 10:08:59 am »

Hi Julian,

Many thanks for your reply. Unfortunately the command did not fix it. I've now had to do a refresh of the system, but use the save data option. This obviously removed all apps but kept my data intact. It solved the problem as the apps returned to normal.

I see their has just been a new update for W10. I assume MS did not add any fix for this issue in this update? I found it difficult to decide from their notes exactly what it does fix although it mentioned some app issues were resolved.

Many thanks to all for your help and comments

Regards
Kevin

2

General Computer Support / Re: Repairing broken apps in Windows 10 Bug.

« on: February 25, 2016, 12:24:32 pm »

Hi Shane,

Thanks for your reply. I seem to have gotten my start button back with the Apps listing more or less ok, although not all are back and in particular my App Store button is missing which means I can't re-add the missing apps. I guess this is all related to the same problem? You would think/hope MS are aware of these issues and have a fix planned in another build.

Regards
Kevin

3

General Computer Support / Re: Repairing broken apps in Windows 10 Bug.

« on: February 21, 2016, 06:38:08 am »

Hi,

I have this very same problem on Windows 10 with latest build. Is is the recommended solution a system reset but save data or does creating a new windows profile help?

Any help or advice would be appreciated.

Regards
Kevin

4

General Computer Support / Re: Windows 8.1 updates hanging

« on: May 22, 2015, 06:58:05 am »

Hi Shane,

Once again many thanks for all your help.

I managed to get copies of both wuaueng.dll and wuaueng.dll.mui from an 8.1 system, but unfortunately this did not solve the problem. I did a reboot after putting these files in place and re-ran dism it fails as before.

This is really very strange eh..

Let me know if you have any other ideas otherwise I'm guessing it will be a reload.

Regards
kevin

5

General Computer Support / Re: Windows 8.1 updates hanging

« on: May 21, 2015, 02:28:13 am »

Hi Shane,

I did another run of the dism restore command and have attached both the cbs.log and also the dism.log in case it helps. I notice at the bottom of the cbs log a failure

Error CSI    000000fd (F) Failed on regenerating file [l:30{15}]"wuaueng.dll.mui"[gle=0x80004005]

This same failure has been pretty consistent I think for previous dism attempts.

Thanks for all your help

Regards
kevin

6

General Computer Support / Re: Windows 8.1 updates hanging

« on: May 20, 2015, 05:34:52 am »

Hi Shane,

I ran the dism command waited until it failed. I've attached what I found, this is the end of the dism list I captured in the attachment "Capture.png". I also attached the Stack and process screen shots after the failure. Not sure if any of these help?
The ntdll.dll seems consistent in each of these screen shots, is this relevant?

Thanks for all your help
Regards
Kevin

7

General Computer Support / Re: Windows 8.1 updates hanging

« on: May 19, 2015, 01:36:24 am »

Hi Shane,

Many thanks for your reply.

I checked the RPC status and they are as follows:

Remote Procedure Call (RPC)  is running and in automatic
Remote Procedure Call (RPC) Locator is in Manual

I assume this is correct?  As you mentioned also about the dxgi.dll file locking a thread. I did see some hits about this and I have installed Process Explorer tool, but I cannot see this file listed. i.e. I did a "Find Handle or DLL" and searched for it but I cannot see it. Maybe I doing something wrong or not using this tool correctly?

Many thank for your help

Regards
Kevin

8

General Computer Support / Windows 8.1 updates hanging

« on: May 17, 2015, 06:43:32 am »

Dear forum,

I wonder if you can help. My windows 8.1 updates started to fail last Thursday, the updates fail but after doing the recommended fix that windows suggests (using the dism tool restorehealth, fails after 80%) the updates just hang and never complete. Note the Dism tool when ran manually, fails with an error 1726 "The remote procedure call failed".

I checked the RPC was started ok.

I since ran the Tweaking.com windows repair tool (pro version) and this also fails dism, I noticed on test 29. here is the output below. Note I ran the Tweaking repair tool in both Safe mode and booted up in normal mode. The results are the same regardless.
Note I ran the SFC within the tool this also fails.

"Deployment Image Servicing and Management tool
Version: 6.3.9600.17031

Image Version: 6.3.9600.17031


Error: 161

The specified path is invalid.

The DISM log file can be found at C:\WINDOWS\Logs\DISM\dism.log

Deployment Image Servicing and Management tool
Version: 6.3.9600.17031

Image Version: 6.3.9600.17031

Error: 1726

The remote procedure call failed.

The DISM log file can be found at C:\WINDOWS\Logs\DISM\dism.log"


I have also tried a tool I saw in this forum the SFCfix, but this tool said there were no error reported. Lastly I tried recovering to the earliest check point available, but the results are the same.

Any help or advise would be greatly appreciated, I have attached the dism log in case it helps.

Many thanks for your help

Regards
Kevin