Show Posts

This section allows you to view all posts made by this member. Note that you can only see posts made in areas you currently have access to.

Messages - satrow

Pages: [1] 2 3 ... 5
Computer Help / Re: Intermittent BSODs
« on: December 03, 2017, 10:47:18 PM »
At least it's consistent... ;)

A 0x124 with the first parameter of 0x0 is a Machine Check Exception, basically the hardware, usually the CPU, is self-reporting an error after a check. This is usually a hardware fault or a hardware incompatibility, sometimes a corrupt driver causing a blockage in the lines of communication.

A good place to begin your research and testing is here:

If you use the BIOS to disable any components, ports, etc. that are not applicable to your usage/hardware fitted before you begin troubleshooting, it should cut down on the number of drivers/filters that are loaded and might shorten the process a little.

I'd also advise checking for and installing the latest drivers for your hardware, try to ensure that all non-Windows DVD drivers (so 3rd party) are dated later than mid-2011 (SP1 release), more recent if you can find them. Uninstall any utility software that runs close to the hardware: defraggers, antivirus, 3rd party firewall etc. and rely on common sense and the stock Windows security during testing if you must use it online.

Computer Help / Re: Email hacking improvements needed;
« on: December 03, 2017, 10:13:20 PM »
The 'PayPal' entry looks like a spoofing attempt, sender IP is NL/Belize/Latvia (mail server location/registration/owner, I think), the IP is on at least 5 email spam blocklists, latest report I saw (I didn't dig) was 1 "Spam" entry [02:32:50 27 Sep 2017 GMT+00].

The other IP is a frequent spammer/spamvertiser/virus dropper, probably out of CN.

Wasted here, better to report them to a site that creates email blocklists and get a good email filter/blocklist yourself; if you're already digging these out of your spam folder, leave them there and delete them regularly.

Computer Help / Re: Email hacking improvements needed;
« on: November 09, 2017, 03:53:33 AM »
It might be that you were added as a BCC, or that it was forwarded to you, check the details in the full headers.

Computer Help / Re: Slow PC Special Time
« on: October 28, 2017, 04:21:59 PM »
I'd suggest that it's highly unlikely to be a memory issue, other hardware issues, esp. disk errors, would be far higher up my list. Memory issues are much more likely to cause BSODs, either during the Boot process or, most likely, at some 'random' point afterwards - the Boot BSOD is likely to be of a consistent type, a BSOD whilst running would be a much more random series of different types.

Study these pages and the flowcharts and try to be specific about where exactly your hang is:

Give us full details of your hardware and the average Up Time given on the task Manager Performance tab when you open it via a right-click on the Taskbar as soon as you can after the initial Boot - 'good' times for the Windows startup using this method would be ~40 seconds for a HDD and ~10 seconds for an SSD. The initial BIOS boot times will vary enormously, depending on the motherboard, BIOS, hardware installed and disabled motherboard features.

If it says Pro not (Demo), it should already be licensed so there's no need for somewhere to input your licence info.

Weird part of AOMEI is that I purchased two licenses but there is no place to enter the license key and they have not answered several inquiries on that...

Aomei software usually differentiates between the Demo/Pro etc. versions on the Help > About screen.

The J: is the drive flagged as having file system errors according to your logs.

If you'd like to stress test your drivers for stability now, you can - but it's not without risks and will usually trigger a BSOD, sometimes as a False Positive or occasionally pointing to a hardware problem. It might also make Windows unbootable - you need to have a Restore Point set and tested before utilising it. Study this and double-check everything before trying it out. Personally, I'd want to get the PC fully cleaned/patched up before using it.

The last Hotfix doesn't apply here, it's an older 'fix', pre-SP1.

Try the latest BitDefender Uninstall tool:

It's W7 x64 Ultimate SP1.

Info for the PC from systeminfo.txt/MSInfo32:
Code: [Select]
OS Name:                   Microsoft Windows 7 Ultimate
OS Version:                6.1.7601 Service Pack 1 Build 7601
OS Manufacturer:           Microsoft Corporation
OS Configuration:          Standalone Workstation
OS Build Type:             Multiprocessor Free
Registered Organization:   
Product ID:                xxxxx-xxx-xxxxxxx-xxxxx
Original Install Date:     6/11/2013, 12:03:35 PM
System Boot Time:          8/7/2017, 8:44:07 PM
System Manufacturer:       Dell Inc.
System Model:              Precision WorkStation T7500 
System Type:               x64-based PC
Processor(s):              2 Processor(s) Installed.
                           [01]: Intel64 Family 6 Model 26 Stepping 5 GenuineIntel ~2926 Mhz
                           [02]: Intel64 Family 6 Model 26 Stepping 5 GenuineIntel ~2926 Mhz
BIOS Version:              Dell Inc. A14, 7/6/2012
Windows Directory:         C:\Windows
System Directory:          C:\Windows\system32
Boot Device:               \Device\HarddiskVolume1
System Locale:             en-us;English (United States)
Input Locale:              en-us;English (United States)
Time Zone:                 (UTC-05:00) Eastern Time (US & Canada)
Total Physical Memory:     65,534 MB
Available Physical Memory: 61,120 MB
Virtual Memory: Max Size:  131,065 MB
Virtual Memory: Available: 126,708 MB
Virtual Memory: In Use:    4,357 MB

Another 0x3b with access denied relating to win32k.sys. It's late here, see what Boggin comes up with later, he might be online again in ~5 hours.

Can you load MSConfig (Start > Run 'msconfig' ) and choose Selective Startup + Load System Services, Apply and Ok, allow it to reboot - hopefully, it will start without a BSOD, so you can then begin checking those logs, trying to access System Restore, maybe begin uninstalls, ... ?

According to systeminfo.txt, the last 10 KBs installed:
[235]: KB3156019
[236]: KB3159398
[237]: KB3161561
[238]: KB3161949
[239]: KB3161958
[240]: KB3163245
[241]: KB3164033
[242]: KB3164035
[243]: KB3167679
[244]: KB3168965
[245]: KB3170455

DRT = Driver Reference Table at, mirrored at Sysnative. A big list of the commonest drivers, often linking them to the originating site, where it might be possible to find drivers or further details.

If you're not using a piece of hardware, remove it or disable it from within the BIOS and that should prevent the driver from being loaded at Boot. (Here's how to determine which Broadcom device you have, it's a similar routine for other hardware drivers as well.)

I think you're running the old BitDefender 2015 version, uninstaller linked here. There's no single security software that's foolproof, most that claim to be are quite heavy and can interfere too much with eg. baked-in browser security, to the extent that you might be more at risk. Avast, Avg, Avira free versions are all quite good when they've been stripped down to remove the dross. Much depends on your PC usage though.

Now that Vista's fallen over the cliff, W7 is an older OS. MS' support for it has already declined, the latest CPU/motherboard chipsets don't support W7 - for older hardware, drivers are rarely updated.

The AMD drivers are likely to be good (though I'd still check for a more recent driver), Win32k.sys is a core Windows driver that sits between the graphics drivers, DirectX and GDI, and the Windows kernel. It's frequently updated to fix vulnerabilities - if it's compromised by some malformed fonts, for instance, it can lead to the PC being owned by the bad guys. It's not something that's possible to disable, without it, there's be no windows in Windows!

There are a few software programs that claim to find, and some might even install, updated drivers but they're not 100% accurate (neither are Windows' driver updates, even with W10), one bad driver and you might be back to BSODs.

Many drivers come as part of an installer package, so they're pretty much automated, others might need installing via the Device Manager (check the upper images in the above Broadcom links and you'll see Update Driver options in the menus).

Pages: [1] 2 3 ... 5