Topics

1

General Computer Support / Printer Driver Install Error

« on: February 03, 2012, 02:10:59 am »

Hi. I purchased a Brother DCP-J385W wireless printer to use with my desktop and laptop. Both are running Win7 Ultimate 64bit. The desktop computer installed the printer software with no problem, but the laptop will  install everything EXCEPT the printer driver. I have tried everything I know. I have spent nearly a hour on the phone with Brother support reinstalling all their software, all to no avail. They say it is an OS error. I finally tried your All in One program, and still no success. I get various error messages depending on how I am attempting to overcome the problem. The most frequent is error code 0x00000002. When I manually attempted to install the driver it reported "Windows found driver software for your device but encountered an error while attempting to install it." I would also mention that I have attempted an install using a USB cable with the same results. One last thing, if I try an install using the USB cable connection, a Windows Update for my specific printer comes up. When it tries to install it fails with the same error code  (0x00000002). I have followed Microsoft's advice for dealing with this WU issue and that has made no difference ether. I have written to this forum as although the All in One program has not solved my problems, I feel that the operations it carries out can not be too far away from what is needed to solve this issue.
Thanks in advance.