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General Computer Support / Re: Canon TS5000 series printer installed but not installed-Please help!
« on: June 11, 2019, 06:58:06 am »
We need to see what drivers are loading that tie into networking.
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General Computer Support / Re: Canon TS5000 series printer installed but not installed-Please help!
« on: June 11, 2019, 06:12:54 am »
0x00000126 NETIO_INVALID_POOL_CALLER.
Looks like there's something interfering with the networking stack (as the install routine tries to setup the printer's TCP/IP port?). If this is correct and the 126 BSOD is consistent, it's likely to be firewall/security drivers, maybe torrenting software, possibly something more malicious.
Looks like there's something interfering with the networking stack (as the install routine tries to setup the printer's TCP/IP port?). If this is correct and the 126 BSOD is consistent, it's likely to be firewall/security drivers, maybe torrenting software, possibly something more malicious.
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General Computer Support / Re: BSOD and maintenance of external HDs
« on: June 09, 2019, 08:29:09 am »
A picture might help:
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General Computer Support / Re: BSOD and maintenance of external HDs
« on: June 09, 2019, 07:26:14 am »5
General Computer Support / Re: BSOD and maintenance of external HDs
« on: June 09, 2019, 02:14:26 am »
DriverView will show the loaded drivers, for 3rd party drivers like these, set it to hide MS drivers (some MS drivers are created 'on the fly', they'll show as unknown but can be ignored, eg. dump_?????.sys), View > Hide Microsoft drivers:
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General Computer Support / Re: BSOD and maintenance of external HDs
« on: June 08, 2019, 12:49:29 pm »
Certainly looks better, are the new SES drivers installed?
It might be possible to clear the drive so that it bypasses the WD drivers/SES/Encryption, so it behaves like a standard ext. drive, I'll look into that later, unless Tom finds the time before I get back.
It might be possible to clear the drive so that it bypasses the WD drivers/SES/Encryption, so it behaves like a standard ext. drive, I'll look into that later, unless Tom finds the time before I get back.
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General Computer Support / Re: BSOD and maintenance of external HDs
« on: June 07, 2019, 05:43:19 am »
Test them individually between reboots and plugged directly into the rear ports. From Device Manager's Properties sheet for the drives, report back on which drivers they're using.
The 'difficult' drive looks like it's being read incorrectly by the troubleshooter and Device Manager, rare but it can happen after corruption - likely the drive's firmware. Logging's likely to give spurious data/results because of that.
The 'difficult' drive looks like it's being read incorrectly by the troubleshooter and Device Manager, rare but it can happen after corruption - likely the drive's firmware. Logging's likely to give spurious data/results because of that.
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General Computer Support / Re: BSOD and maintenance of external HDs
« on: June 05, 2019, 03:51:45 pm »Well according to that article the SES drivers should have already been installed, but you could create a restore point and download afresh from that website.
They are installed but not loading since the crash.
Drivers can become corrupt for whatever reason.
No indications from either the crash dump or from MSInfo that any drivers are corrupt.
When I decided to buy ext. HDDs I opted for Seagate because I remembered reading adverse reports about WD - they seem to be more complex than what should be necessary.
I recall writing (at least) one and some of them are.
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General Computer Support / Re: BSOD and maintenance of external HDs
« on: June 05, 2019, 12:31:57 pm »
Hardware section gives what looks like the correct details for L:, no WD drivers loading (wdc_sam inactive, manual start), 4x WD utilities running plus 4 associated modules loaded - wait, https://www.sysnative.com/drivers/driver.php?id=wdcsam64.sys (note the lack of _ underscore)
'Our' wdcsam64_prewin8.sys (from the crash dump) is dated 16/04/2008 09:39:08, could this be a renamed version of the 'bad' driver listed below?
Name wdcsam64.sys
Info Western Digital External Drive RAID Manager
2008 driver version has known BSOD issues in Windows
Source http://support.wdc.com/product/download.asp or
SES driver update: http://wdc.custhelp.com/app/answers/detail/search/1/a_id/5419#
I suspect a collection of the latest WD drivers/software for your specific drive will be needed before an uninstall all-reboot-reinstall routine.
Thoughts Tom?
'Our' wdcsam64_prewin8.sys (from the crash dump) is dated 16/04/2008 09:39:08, could this be a renamed version of the 'bad' driver listed below?
Name wdcsam64.sys
Info Western Digital External Drive RAID Manager
2008 driver version has known BSOD issues in Windows
Source http://support.wdc.com/product/download.asp or
SES driver update: http://wdc.custhelp.com/app/answers/detail/search/1/a_id/5419#
I suspect a collection of the latest WD drivers/software for your specific drive will be needed before an uninstall all-reboot-reinstall routine.
Thoughts Tom?
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General Computer Support / Re: BSOD and maintenance of external HDs
« on: June 05, 2019, 09:56:06 am »
Try to open the drive via Explorer again, if it's successful (you can see/read your files), run the MSInfo routine again and upload the .nfo zip so I can, hopefully, see what's loading it.
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General Computer Support / Re: BSOD and maintenance of external HDs
« on: June 05, 2019, 09:44:21 am »
Basically, I think it means you've lost access to that drive, the WD drivers aren't loading, W7's troubleshooter/Device Manager are trying to load incorrect drivers because they're not getting through to the Ext. drive controller now.
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General Computer Support / Re: BSOD and maintenance of external HDs
« on: June 05, 2019, 08:48:34 am »
Tom, it's the Sysnative BSOD Dump + System File Collection App: https://www.sysnative.com/forums/threads/blue-screen-of-death-bsod-posting-instructions-windows-10-8-1-8-7-vista.68/
Indications are that it can currently only be downloaded correctly via IE11, other browsers get a truncated download, it's being investigated.
Lady, MSInfo shows that the wdcsam64_prewin8.sys, the WD SAM driver that allows access to your ext. drive, isn't loading currently, whereas a quick look at the minidump with BlueScreenView shows that it was loaded during the session which crashed:
Indications are that it can currently only be downloaded correctly via IE11, other browsers get a truncated download, it's being investigated.
Lady, MSInfo shows that the wdcsam64_prewin8.sys, the WD SAM driver that allows access to your ext. drive, isn't loading currently, whereas a quick look at the minidump with BlueScreenView shows that it was loaded during the session which crashed:
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General Computer Support / Re: BSOD and maintenance of external HDs
« on: June 04, 2019, 07:22:13 pm »
I'll see what I can find out about that error message.
Use Explorer with files and folders unhidden and navigate to C:\Windows\Minidump, copy the files to your Desktop then zip (right-click > Send to > Compressed folder) and upload the resulting zip file.
For a recent snapshot of your PC for further details and comparison of any driver changes, etc, Run MSInfo32, when it opens, click down through each section to ensure all details have loaded (a small number won't load anything), Save that to your Desktop as msinfo.nfo, then zip (as above) and attach it here.
Use Explorer with files and folders unhidden and navigate to C:\Windows\Minidump, copy the files to your Desktop then zip (right-click > Send to > Compressed folder) and upload the resulting zip file.
For a recent snapshot of your PC for further details and comparison of any driver changes, etc, Run MSInfo32, when it opens, click down through each section to ensure all details have loaded (a small number won't load anything), Save that to your Desktop as msinfo.nfo, then zip (as above) and attach it here.
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General Computer Support / Re: BSOD and maintenance of external HDs
« on: June 04, 2019, 08:25:03 am »
Contact me when you upload the data collected by the Sysnative app., I'd like to take a look at it.
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General Computer Support / Re: BSOD and maintenance of external HDs
« on: June 03, 2019, 11:19:56 am »
Many of these WD drives use a controller chip between the SATA connection and the drive interface, this requires specific drivers (WD Smartware/SES?). It may also be set to auto-encrypt.
Should *something* go wrong with the controller, firmware, password, 'drivers' etc. all Windows-based tools will 'see' is a block of encrypted data, nothing can access the real data stored.
Take a little time to look at the topics on the WD portable 'support' site: https://community.wd.com/c/wd-external-drives/wd-portable-drives
Should *something* go wrong with the controller, firmware, password, 'drivers' etc. all Windows-based tools will 'see' is a block of encrypted data, nothing can access the real data stored.
Take a little time to look at the topics on the WD portable 'support' site: https://community.wd.com/c/wd-external-drives/wd-portable-drives
Quote
Capacity
4TB, 3TB, 2TB, 1TB
Interface
USB 3.0 / USB 2.0 compatible
Additional Details
- Auto backup with included WD Backup software
- Password protection with hardware encryption
- 3-year limited warranty
Package Includes
- My Passport hard drive
- USB 3.0 cable
- WD Discovery™ software for WD Backup™, WD Security™ and WD Drive Utilities™
- Quick install guide
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General Computer Support / Re: pc going mad
« on: April 26, 2019, 08:28:03 am »My pc is typing on it's own. Whenever I try to type the letter P, ...
What software are you typing into?
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Tweaking.com Support & Help / Re: Windows Repair 4.4.7 - The app can not be repaired!
« on: April 08, 2019, 11:22:46 am »
c0000005 indicates a memory access violation, so it looks like the instruction to CoreAgnt.dll failed because CoreAgnt.dll was no longer loaded, or possibly loaded in a different memory location.
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General Computer Support / Re: Biggest spy agency at it again; Why is chrome inside my firefox browser?
« on: February 11, 2019, 11:53:50 am »... old Firefox data file on my desktop though?
That folder might be all you need to import the missing data: https://support.mozilla.org/en-US/kb/refresh-firefox-reset-add-ons-and-settings
https://support.mozilla.org/en-US/kb/recovering-important-data-from-an-old-profile?redirectlocale=en-US&redirectslug=Recovering+important+data+from+an+old+profile
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General Computer Support / Re: Biggest spy agency at it again; Why is chrome inside my firefox browser?
« on: February 10, 2019, 01:36:21 am »
Mozilla Developer Network Docs should help you understand what chrome is.
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Tweaking.com Support & Help / Re: Windows 7 64 bit Ultimate - mouse or explorer.exe hands up system completely
« on: January 11, 2019, 10:15:33 pm »
Malwarebytes Premium? https://borncity.com/win/2019/01/08/windows-7-malwarebytes-is-causing-sporadic-freezes/
I think the latest update, 3.6.1.2711-1.0.519-1.0.8728, fixes it.
I think the latest update, 3.6.1.2711-1.0.519-1.0.8728, fixes it.
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General Computer Support / Re: what is idxcntr.ini "black screen notice".
« on: December 09, 2018, 08:28:09 pm »
You mean idxcntrs.ini? It's a data file for Windows Search, I have 2x stored copies only, WS is disabled here on W7x64.
C:\Windows\winsxs\amd64_windowssearchengine.resources_31bf3856ad364e35_7.0.7600.16385_en-us_145b9a152dcf317c\idxcntrs.ini
C:\Windows\winsxs\amd64_windowssearchengine_31bf3856ad364e35_7.0.7601.17514_none_d18028273214fa77\idxcntrs.ini
C:\Windows\winsxs\amd64_windowssearchengine.resources_31bf3856ad364e35_7.0.7600.16385_en-us_145b9a152dcf317c\idxcntrs.ini
C:\Windows\winsxs\amd64_windowssearchengine_31bf3856ad364e35_7.0.7601.17514_none_d18028273214fa77\idxcntrs.ini
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General Computer Support / Re: error Ox80070643
« on: November 07, 2018, 09:47:30 am »
Your leading O should be a 0 (zero), it ought to make searching a little easier. MS has a basic troubleshooter for some Windows Updates problems, it includes this one and was updated a couple of weeks ago: https://support.microsoft.com/en-us/help/10164/fix-windows-update-errors
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General Computer Support / Re: How to get rid of http redirects to suspicious sites
« on: November 05, 2018, 06:40:11 am »I sincerely feel it is kind of http hijacking with some scripts.
Follow posts 2+3.
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General Computer Support / Re: please tell me how to make rescue usb disk macrium reflect
« on: November 05, 2018, 06:38:44 am »
Run the Scanner Tool, right side option.
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General Computer Support / Re: How to get rid of http redirects to suspicious sites
« on: November 03, 2018, 04:59:53 pm »
Add HitManPro to that list (there's a trial period, uninstall it after use) and ensure you reset all browsers to their defaults. If you still have problems, reset your router and go back through the combined list.
Generic redirect howto and browser resetting here.
Generic redirect howto and browser resetting here.