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Messages - Boggin

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You're the second one who has reported the machine failing to boot in this way.

Are you able to get into the BIOS by pressing and holding F2 as you switch on ?

As you are talking about a reinstall, I assume you have Win 10 install media ?

If you can boot up with the install media and select Repair your computer on the Install screen, you can get into the Troubleshooting section to see if your restore points will get you back in, but I'll pass this problem on.

What was the reason you ran the Windows Repair program ?

Computer Help / Re: Canīt update to W 10, 1709
« on: January 14, 2018, 02:59:33 AM »
Good - let me know how you get on.

Computer Help / Re: Canīt update to W 10, 1709
« on: January 14, 2018, 02:57:19 AM »
I take it you backed up first ?

Can you now proceed with the reinstall ?

Computer Help / Re: Canīt update to W 10, 1709
« on: January 14, 2018, 12:04:03 AM »
If you create a system image onto say an external HDD and a system repair disk, you could do a trial run and then restore if that is the case, but it would be prudent to back up what you have on D: separately so that you can put it back.

Computer Help / Re: Canīt update to W 10, 1709
« on: January 13, 2018, 06:31:50 AM »
Win 10 tends to make its own so shouldn't do if I read the article right but you could create a system image first.

I've found a couple of similar links for steps that may resolve that update error, but have you ran the Windows Update Troubleshooter to see what that reports ?

Disregard the bit about downloading Reimage in the second one.

The following cmds will manually reset the Windows Update components -

Go Start - type cmd then right click on cmd and select Run as administrator - accept the UAC then copy & paste these cmds to the Command Prompt.

They will auto run except perhaps for the last one where you will need to press Enter.

net stop wuauserv

net stop cryptSvc

net stop bits

net stop msiserver

ren C:\Windows\SoftwareDistribution SoftwareDistribution.old

ren C:\Windows\System32\catroot2 catroot2.old

net start wuauserv

net start cryptSvc

net start bits

net start msiserver

Enter exit to close the cmd window.

The SoftwareDistribution folder contents will already have been removed by the update repair in Windows Repair but that doesn't matter.

Depending upon what Windows Update Troubleshooter reports, you may need to download and run the Windows Update Readiness Tool (SURT).

Select the 32 or 64 bit as suits your version.

Its log can be found in Windows C:\Windows\Logs\CBS then double click on the Checksur one which will open in Notepad.

Computer Help / Re: Canīt update to W 10, 1709
« on: January 13, 2018, 02:07:40 AM »
Probably best to do another clean install of Win 10 and follow these steps to resolve the partition order.

Computer Help / Re: errorcode: 1002
« on: January 12, 2018, 12:56:35 PM »
Can you see if removing the temporary file cache will resolve this.

With all programs closed, go Start - type %temp% and press enter.

Press CTRL+a to highlight then CTRL+d to delete.

Confirm and check the box to Skip for the remaining items and then see if you still get the same error.

If so, go Start - type appwiz.cpl and press enter then right click on the package that has Excel and select Repair.

You may need to select Change first if there isn't a direct option for Repair.


Feedback / Re: Long time users and couldn't be more happy
« on: January 12, 2018, 12:36:08 AM »
Thanks for the feedback - I'll pass this onto Shane.

I didn't experience any problems with 4.0.10 or 4.0.11 or as far as that repair with 4.0.12, but I'd start with 4.0.10.

I've had a reply back that this is being looked into.

As there have been a couple of complaints about this repair, I'll pass it on.

EDIT - Try the earlier versions to see if the repair will run, which you can find links for lower down on the right at

29 Programs & Site Help & Support / Re: Whats up.... :(
« on: January 10, 2018, 01:34:33 AM »
So when you clicked on Repair your computer on the Install screen, it didn't give you the advanced options ?

I've had a couple of black screens in the past when I've power shut down when a restore point has hung and found that booting with a Kaspersky Rescue Disk got me back in.

The first time it initiated a chkdsk /f after its scan and the second, the machine booted up normally after the scan.

Not sure if that would have worked for you in this instance though, but something to keep in mind.

Computer Help / Re: USB devices do not turn off
« on: January 09, 2018, 02:31:27 PM »
Have you tried using the Safe to remove option by clicking on the arrow head in the task bar ?

However I'm puzzled how they can remain on when the system is shut down.

EDIT - No attached snapshot.

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