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Messages - Boggin

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Computer Help / Re: Computer will not load or go into safe mode
« on: March 18, 2018, 05:41:07 AM »
You don't need to buy an install disk - they are freely available from

If you can get that to boot then you should be able to get into the recovery environment to use the restore points.

Navigate to the Install screen and click on Repair your computer and then you will see where you are.

Just seen your latest post - you could but try an install disk first.

Good to see that you found something you could use.

I've just bumped this thread to keep it active and easier to find.

Computer Help / Re: Wsearch - Access Denied Error 5
« on: March 18, 2018, 03:13:42 AM »
Okay :)

Computer Help / Re: Computer will not load or go into safe mode
« on: March 18, 2018, 02:22:42 AM »
I assume you mean Macrium and not Macromedia ?

You haven't said if you let Kaspersky run to completion.

Harking back, though. Why on earth is this our problem to struggle with?  We pay the license, they provide the service.  Telling every one of us to  struggle with  Microsoft is ridiculous - it dramatically multiplies the effort required compared if Tweaking just dealt with the problem itself.  How do you expect customer loyalty if you just dismiss us as "you're on your own" - over a problem that a large number of people are facing. 

I can understand if this takes you some time to deal with, but don't give us homework you don't want to deal with!

A few years back McAfee released a Definitions update that blocked Internet connectivity - are you saying that the ISPs should have changed the way they delivered broadband - because that is the equivalent of the now WD and MSE Definitions vs WR.

I disagree - the problem is with WD and MSE Definition updates and MS should be fixing it.

When an AV program starts blocking a legit program then the protocol is to report that to the AV vendor as I did when I had problems with Norton kicking it out.

Norton has also blocked AdwCleaner for me but that soon passed as the Definitions were updated, which may be the case after the next WD and MSE updates.

However, I have passed this on.

Read Reply #1 and Reply #2.

I've passed on what fabrikator had found to my Support which will be passed onto Shane.

As you will see from my Reply #1 I've also once experienced an AV program conflict which eventually went.

@ fabrikator - I'll pass this on about 4.0.14 not being affected by this.

Feedback / Re: Update Pro v4.0.15
« on: March 17, 2018, 04:11:55 PM »
I turned Windows Defender real-time protection of and the update v.4.0.15 was installed. However, when i turned the Windows Defender real-time back on and tried to run the update it was still corrupted. What Now?

If you read the post that I've linked in my Reply #4 you will see that I had similar problems with Norton Security, but they eventually passed.

You will need to whitelist the program in WD.

Getting the same report here. It really is a false positive?

After reading the first report, I downloaded the program, although I already have the Pro version and Norton Security didn't snag anything which I believe it would have had there been something there.

You will need to whitelist it and contact MS to sort out their Definitions for their AV programs.

Computer Help / Re: Wsearch - Access Denied Error 5
« on: March 17, 2018, 10:39:07 AM »
Sorry I wasn't able to help as you had done a lot before coming here, but glad that you have found a solution.

Computer Help / Re: Wsearch - Access Denied Error 5
« on: March 17, 2018, 09:42:08 AM »
You've probably been here as well to run the troubleshooter ? -

Computer Help / Re: Wsearch - Access Denied Error 5
« on: March 17, 2018, 09:34:36 AM »
So I assume you have already been here -

Edit - does the cmd dism /online /cleanup-image /restorehealth do anything for you ?

Feedback / Re: Update Pro v4.0.15
« on: March 17, 2018, 09:17:32 AM »
After a few weeks I removed from Norton's whitelist to see if it still reacted to it but Norton had moved on with its Definitions and no longer kicked it out, which could also end up being the case with WD and MSE.

At the time I didn't know how to whitelist in Norton so contacted them and one of their guys did it for me, so don't know if he reported that and the Definitions amended.

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