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Messages - Boggin

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6826
General Computer Support / Re: NEED HELP wINDOWS 7
« on: March 27, 2016, 05:08:14 am »
I've had a reply from Shane and from a previous query by a member, Shane contacted the paying agent and this is what they replied which will account for the discrepancy -

Hello,

 Thank you for contacting us.  If the customer was ordering from the UK
 then the price was increased with VAT taxes and he likely also had GBP
 as the currency.  Please note that with a currency conversion the
 exchange rate used for our orders is not as favorable as you might see
 online.  The online exchange rates are typically related to large sums
 of money changing hands between banks.  Because we are typically
 converting small amounts of money, the currency conversion rate may be
 different than what is available when performing larger transactions.
 If the customer wishes to pay in USD their bank may be able to provide a
 lower exchange rate.

 Regards,
 Toni K.
 MyCommerce Accounts Department"

6827
General Computer Support / Re: NEED HELP wINDOWS 7
« on: March 27, 2016, 04:50:57 am »
I'll email Shane for clarification but may have to wait for a reply with it being a long weekend.

Just hold off on the purchase for now.

I've just checked and I paid £18.00 for mine which I think included 20% VAT (Value Added Tax which is an EU tax).

6828
General Computer Support / Re: Failed to connect to a Windows service
« on: March 27, 2016, 03:53:49 am »
This article looks useful as a fix for that - http://appuals.com/best-fix-failed-to-connect-to-windows-service/

6829
General Computer Support / Re: Large unexplained upload
« on: March 27, 2016, 03:47:19 am »
Do you have MBAM/Settings/Detection and Protection set to treat PuPs and PuMs as malware ?

What does Task Manager/Performance give for your CPU usage ?

Which browser are you using ?

6830
General Computer Support / Re: NEED HELP wINDOWS 7
« on: March 27, 2016, 03:42:32 am »
That works out at Can.$26.26 - do you have a Purchase tax add-on ?

http://currency.wiki/19-95usd-cad

6831
General Computer Support / Re: NEED HELP wINDOWS 7
« on: March 26, 2016, 04:42:01 pm »
$1 Canadian = $0.75 US so how does it cost $30 Canadian ?

How are you getting on with the System Repair Disk and those Bootrec cmds ?

6832
General Computer Support / Re: NEED HELP wINDOWS 7
« on: March 26, 2016, 10:57:03 am »
I only paid £19.95 for mine.

Were you bundling any of the other programs with it ?

I assume you are in the UK ?

6833
General Computer Support / Re: Getting no updates
« on: March 26, 2016, 10:28:44 am »
So do you actually have any updates by KB numbers that to can manually try to download ?

See if you can get this one to download and install https://www.microsoft.com/en-gb/download/details.aspx?id=42642

If it fails then you should get an error code.

6834
General Computer Support / Re: NEED HELP wINDOWS 7
« on: March 26, 2016, 10:15:09 am »
Yes, my name is Tom.

Just thought as you signed off with your name that I should do the same :)

As the mouse works okay in Safe Mode, that would eliminate the mouse as being defective.

You could try the cold boot with the battery and AC power disconnected but I don't think that will resolve.

Let's see if the bootrec cmds will sort out the boot up problems.

If you usually just put the machine into Hibernate, is it slow to come alive from there or is after when you've actually shut it down ?

Windows default is only to create a disk for the System Repair disk and while there are methods to create a bootable USB from that, it would require either DISKPART or 3rd party programs.

It can be put straight onto an USB but that also requires 3rd party programs, so life would be simpler if you had a DVD.


6835
I've seen where I think it was AVG had quarantined them but Norton Security doesn't have a quarantine bank, but have you checked to see if audio is restored with Norton disabled ?

I wouldn't have thought it was the codecs, but who knows with Win 10 - see if K-Lite does anything for you.

http://www.codecguide.com/download_kl.htm


6836
General Computer Support / Re: Setup-VPP-en-US-9.3.3.2.exe ??????
« on: March 26, 2016, 04:20:11 am »
Do you have any Apple products installed or installed anything else recently ?
 
Download Process Explorer - click on Options and ensure Verify Signature is checked then hover over VirusTotal.com and check its box.

https://technet.microsoft.com/en-us/sysinternals/processexplorer.aspx

You will see who it belongs to and if VirusTotal considers it safe by giving its rating in blue, but if the numerator is high and in red then it is suspect and it could well be a PuP or PuM.

6837
General Computer Support / Re: NEED HELP wINDOWS 7
« on: March 26, 2016, 03:51:22 am »
I would think that you've had the computer switched off long enough for what a cold boot assimilates, so there's no need to go through that procedure.

A cold boot is just a quick way to drain the memory which occurs naturally when the capacitors drain over a period of time when the machine is switched off.

To recap, on going back through your thread, you say the computer works okay in Safe Mode - does this include when using the mouse ?

6838
I wonder if your antivirus program thinks the audio files are viruses ?

Which AV program are you using ?

6839
General Computer Support / Re: Win 10 Unecpected Kernal Mode Trap
« on: March 25, 2016, 10:02:52 am »
It's very rare that the Windows check for driver updates finds anything newer as it just tends to have the same or older.

As you run CCleaner, ensure that the Memory Dumps box is unchecked before you run it, otherwise you'll clean any out or just don't run it.

Do you know what you were doing immediately prior to any of the BSODs ?

6840
General Computer Support / Re: Win 10 Unecpected Kernal Mode Trap
« on: March 25, 2016, 08:51:28 am »
If you have a driver problem then that could be causing the Win 10 update to baulk, but see what BlueScreenView makes of your BSODs.

You haven't said if you had made any changes such as installing any programs prior to the BSODs.

6841
General Computer Support / Re: NEED HELP wINDOWS 7
« on: March 25, 2016, 08:47:32 am »
The Recovery Disks if they are the same as Toshiba allow you to create are a copy of the Recovery Partition which can factory reset your computer by booting up with them when all is lost, but you would lose all of your personal stuff as it would be taken to back out of the box.

This would also occur if you chose the reset options if you chose not to back up first.

The Repair disk may be the same as I've described to create and age wouldn't diminish that (unlike us :) ), other than perhaps damage to the disk, but you could create a new one just to be sure.

I'm not sure what that back up disk could be.

Create a new System Repair disk and then if those bootrec commands don't resolve the slow boot ups then get yourself an external HDD to back up your personal stuff to and then you could have your son use one of the factory reset options.

While the computer will auto reset, the tedious work comes afterwards when you have to run Windows Updates, reinstall your programs, load your personal stuff back on then update the likes of Java and Adobe products and possibly reinstall a printer.

This can be quite tiring.

When you use Windows to back up your files, when you come to restore them, Windows doesn't always put them back where it found them which is why I prefer to manually back up using drag & drop.

As for the mouse causing the freeze on left click, it could be that the mouse is defective and trying another could eliminate - perhaps your son has one you could borrow ?

Just a thought, when the computer freezes up, does left clicking again unfreeze it ?

6842
General Computer Support / Re: Win 10 Unecpected Kernal Mode Trap
« on: March 25, 2016, 08:03:13 am »
Tweaking.com repairs Windows system files and cannot resolve problems caused by hardware or drivers.

If you are having problems with WhoCrashed then try BlueScreenView which is what I prefer.

http://www.nirsoft.net/utils/blue_screen_view.html

When you get a BSOD you normally get a Stop Error Code as displayed in the BlueScreenView article.

6843
General Computer Support / Re: Getting no updates
« on: March 25, 2016, 04:46:52 am »
If your Check for updates is still green and as neither SURT or the Windows trouble shooter appear to have found anything wrong with your system, unless Event Viewer has anything recorded, then I think your only obstacle to getting any newer updates is MS itself.

6844
General Computer Support / Re: Getting no updates
« on: March 25, 2016, 03:10:33 am »
Which antivirus program are you using and have you tried the updates with that disabled ?

6845
General Computer Support / Re: Win 10 Unecpected Kernal Mode Trap
« on: March 25, 2016, 02:54:31 am »
What Stop Error Codes are you getting when the machine BSODs ?

Have you recently installed any software or hardware prior to these BSODs

In Device Manager/View/Show hidden devices are there any yellow alerts, red crosses of Unknown Devices and which version of Windows are you using ?

If you are using a desktop machine, you can remove various modules and gently clean their contacts with an ink eraser, but when handling RAM modules, only handle the cards by their edges and while out of the machine, lay on a clean non-conductive surface.

MemTest86+ is a program you can use to test your memory http://www.geekstogo.com/forum/topic/246994-guide-to-using-memtest86/ but as a quick test, if you have more than one RAM module fitted, see if you continue to get the BSODs with just either module installed.

6846
General Computer Support / Re: Windows 10 Store - Error 0x80248014
« on: March 25, 2016, 02:05:00 am »
If you are still working on this, Clayto, a forum member has found this article which should resolve your problem.

http://www.techtantri.com/windows-10-apps-not-working-download-apps-folder/

6847
So have you tried Waterfox ?

6848
In services.msc can you right click on that one and select Properties then on Dependencies and check that those are started.

I don't know how deep the MS techs went into your system or how you did the reinstall, but using the Upgrade now button will normally get you the latest or near latest build.

https://www.microsoft.com/en-gb/windows/windows-10-upgrade

To resolve the Groove error, you may have to reinstall the app.

6849
General Computer Support / Re: NEED HELP wINDOWS 7
« on: March 24, 2016, 10:05:10 am »
It was just a Warfarin blood test and I'm still in the range - got to go back in 3 weeks time.

Not everyone has a Win 7 install disk which is why I've described how to create a System Repair Disk which you can also boot up with to get to the RE.

Also Happy Easter :)

6850
General Computer Support / Re: NEED HELP wINDOWS 7
« on: March 24, 2016, 07:30:08 am »
It's good that sfc /scannow reported it repaired the files so there will be no need to run SFCFix.exe.

Unfortunately it hasn't fixed the problem.

Sorry for the confusion but there's no "instead" after Repair your Computer, but it's troubling that you don't have that option as it's an integral part of repairs in Win 7.

When it went missing from one of my Toshiba Win 7 laptops I phoned the extended warranty people for advice and they advised to factory reset it.

You may want to get your son to do this for you which could very well sort out all of your problems, but first you would need to create a System Repair disk to boot up with to access the Recovery Environment to select the HDD Recovery option.

While as far as I know, the Repair your Computer option is in the advanced boot options for Win 7, different makes may have a different key to tap.

You could see what tapping F11 as you switch on gets you, but don't proceed if it takes you straight to a reset, although you usually get a chance to cancel and you would need to back up all of your personal stuff first as that and all 3rd party programs you have installed since will be lost.

You need to reinstall all 3rd party programs after the reset.

To create a System Repair disk go Start - Control Panel - System and Security/Back up your computer and in the upper left pane you should have the option to Create a system repair disc.

Stick a disk in the drive then click on Create a system repair disc then click on Create disc and let it do its thing.

Click on OK when the disk drive stops then open the drawer.

You will need to make a note of those bootrec commands then shutdown, tap F12 as you switch on then select the disk drive (ODD) for it to boot from first, close the drawer and press enter.

Press any key to boot from CD/DVD when prompted - you have about 10 secs to do this and you may be presented with an inverse window with Windows Setup (EMS Enabled) highlighted - just press enter.

When the files have loaded, change/confirm the keyboard input - Next - wait for it to locate your OS to repair - Next and that should see you in the Recovery Environment to select Command Prompt - you may also see the option of HDD Recovery.

Enter the bootrec /fixmbr cmd then exit to close the cmd window - open the disk drawer then click on Restart to see how it starts up then.

You can reboot it a couple of times but if it's still slow then redo the procedure to navigate to the Recovery Environment by booting up with the disk and enter bootrec /fixboot and then see how it boots up.

I'm going to have to shoot off now as I have to get ready to go for a blood test - but will be back later.



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