Author Topic: Problem in installing Windows 7 updates  (Read 841 times)

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Offline David1948

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Problem in installing Windows 7 updates
« on: November 06, 2017, 07:35:41 AM »
My 7 year old acer computer has not installed certain Windows 7 updates for the past couple of years.  I downloaded tweaking.com  repair tool.  It identified the need for 46 repairs but got stuck at number 16 (Repair Windows Updates).  It suggested running again in safe mode.  I did that but it got stuck again at number 16.  Here is the message I got:

16 - Repair Windows Updates
   Start (06/11/2017 13:28:10)

Decompressing & Updating Windows Permission File C:\Program Files (x86)\Tweaking.com\Windows Repair (All in One)\files\permissions\7\services.7z
Done,  0.13 seconds.

   Running Repair Under Current User Account
   Running Repair Under System Account

The current repair has failed to start for over 30 sec.
Trying Again....

   Running Repair Under System Account

The current repair has failed to start for over 30 sec.
Trying Again....

   Running Repair Under System Account

The current repair has failed to start for over 30 sec.
Trying Again....

   Running Repair Under System Account
   Setting Windows Updates Files That Are In Use To Be Removed At Next Boot.
   Done (06/11/2017 13:30:21)

   Done, but failed, at (06/11/2017 13:30:21)
   Total Repair Time: 00:43:48

The current repair has failed to start 4 times.
Something is keeping the repair from running.

Try running the repairs in Windows Safe Mode. (This will keep 3rd party programs from getting in the way of the repairs)
If the repairs still fail then please post in the Tweaking.com forums for support.

Any ideas?

David1948

Offline Boggin

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Re: Problem in installing Windows 7 updates
« Reply #1 on: November 06, 2017, 08:40:45 AM »
What are the error codes you get when the updates fail to install ?

Can you go Start - type cmd and right click on cmd and select Run as administrator - accept the UAC and enter sfc /scannow to see what that reports.

If reports it is unable to repair some files then copy & paste this command to the cmd prompt and press enter.

findstr /c:"[SR]" %windir%\Logs\CBS\CBS.log > %userprofile%\Desktop\sfcdetails.txt

This will put an icon onto the desktop which when double clicked will open the CBS log in Notepad which you can then copy & paste into your reply box.

Go Start - type disk cleanup then right click on Disk Cleanup and select Run as administrator.

This will scan for any obsolete Windows Updates which could amount to a few GB - click on OK to delete the files it finds.

If you have any updates pending then see if they will download and install.

Sometimes these cmds can resolve update problems which are run from the admin cmd prompt.

Run the Command Prompt as you did before and you can copy & paste this next set of cmds which will auto run except for the last one where you will need to press enter - the SoftwareDistribution cmd will remove your update history but will not affect any installed updates.

net stop wuauserv

net stop cryptSvc

net stop bits

net stop msiserver

ren C:\Windows\SoftwareDistribution SoftwareDistribution.old

ren C:\Windows\System32\catroot2 catroot2.old

net start wuauserv

net start cryptSvc

net start bits

net start msiserver

Reboot the computer and do a manual check for updates if none are waiting to download.

The next tool to use is the System Update Readiness Tool (SURT).

This can take a while to get started and running but its log can be found in C:\Windows\Logs\CBS and double click on the Checksur one.

As you haven't said if you are using a 32 or 64 bit system, the first link is for the 32 bit version and the second is for the 64 bit version.

https://www.microsoft.com/en-us/download/details.aspx?id=3132

https://www.microsoft.com/en-us/download/details.aspx?id=20858

I don't know why the update repair is getting stuck but hopefully one of these suggestions will resolve the update problem.

If they don't then just run the Windows Update repair in the program again in Safe Mode.

Offline David1948

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Re: Problem in installing Windows 7 updates
« Reply #2 on: November 06, 2017, 08:48:53 AM »
Thanks for that.  It's a 64 bit version and the error code is 800B0100. I'll have a go at it tomorrow.

Offline Boggin

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Re: Problem in installing Windows 7 updates
« Reply #3 on: November 06, 2017, 09:06:37 AM »
Just been having a Google for that error code and re-registering wintrust.dll has proven successful for some, so before you work your way through those other steps, although the sfc /scannow can sometimes cut to the chase, run a cmd prompt as an admin and enter -

regsvr32 wintrust.dll

exit

and try the updates again.