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Windows Repair (All in One) doesn't repair Internet Explorer white screen

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johnlpemberton:
Here is a problem Tweaking.com has not fixed.

I had a Trojan virus on a PC running Windows 7 SP1, which I am confident is all removed now, having checked with several different anti-virus programs. 

I ended up with a number of Windows files missing/corrupt, and used Reimage PC Repair which fixed most problems, but I am left with Internet Explorer 10 showing a blank screen instead of displaying the page it has retrieved from the internet.

I believe IE has retrieved the page because IE tabs show the rotating arrow symbol and then display the name of the page they have retrieved, but the page is blank. 

Google Chrome browser works fine and displays pages as usual.  Windows Updates are all installed up-to-date OK.  I have tried ‘Uninstall an Update’ to go back to IE 9, but IE 9 doesn’t work either.

Tweeking.com’s Repair Option says:

Repair Internet Explorer:
This will repair Internet Explorer.
When IE is corrupt and stops working you will notice you get just a white page and nothing more when using it. Also other errors and problems. This repair tool will get IE working normally again. This doesn't replace ANY IE settings. It only repairs IE files.

On running this Option it says:

Starting Repairs...
   Start (29/07/2013 02:52:05)
Repair Internet Explorer
   Start (29/07/2013 02:52:05)
   Running Repair Under Current User Account
   Running Repair Under System Account
   Done (29/07/2013 02:52:18)
Cleaning up empty logs...
All Selected Repairs Done.
   Done (29/07/2013 02:52:18)
   Total Repair Time: 00:00:13

I used Tweaking.com because it says it fixes this problem, but it didn't.  Any ideas?

Shane:
Have you disabled all the add ons in IE yet as well?

Shane

johnlpemberton:
Shane, thanks for your help.

Yes, I have I have disabled all add-ons, and checked they are all disabled for Toolbars and Extensions, Search Providers, Accelerators and Tracking Protection.

In fact, I have run the Fixit at http://support.microsoft.com/mats/ie_performance_and_safety which it says fixes:

•   Defective Internet Explorer add-ons. Disables defective add-ons.
•   Phishing filter is turned off. Turns the phishing filter on.
•   Pop-up blocker is turned off. Turns the Pop-up blocker on to block pop-ups.
•   Security settings are not set to recommended settings. Resets security to recommended settings.
•   Internet Explore does not update cached pages or updates them inefficiently, causing launch to be slow. Resets the page sync policy to automatic.
•   Cache size is too small or too big, causing slow performance. Resets the cache size to be within 50-250 MB of the default range.
•   Concurrent server connections set too low or too high causing slow performance. Restore IE concurrent connection settings to defaults.
•   Pop-up blocker is turned off allowing pop screens. Turns the Pop Up Blocker on.
•   Resets Internet Explorer security settings to the default (recommended) levels.
•   Enable the Phishing Filter.
•   Enable Data Execution Prevention for Internet Explorer

I have also tried IE with Advanced/Setting  ‘Use software rendering instead of GPU rendering’ ticked and unticked, and a bunch of other stuff I gleaned from the net.

I should have mentioned, in case it matters, that my PC is running the 64-bit version of Windows 7 SP 1.

I have, since writing my email, been searching yet more on the net and wonder if there is a corruption in my Registry and if I should be re-registering IE dll’s.  From reading MSDN Internet Explorer Architecture  http://msdn.microsoft.com/en-us/library/aa741312(v=vs.85).aspx a key dll seems to be mshtml.dll which ‘renders’ html (I assume this means displays it on the screen).  Should I be re-registering this by running:

regsvr32 mshtml.dll

Am I right, and if so what other dll’s should I try to re-register?

John

Willy2:
- Did you run "Repair System Files", "Reset registry permissions" & "Reset file permissions" as well ? perhaps running other repairs will fix the problem.
- When you run "Repair Internet Explorer" then it registers a list of files, including "mshtml.dll". But perhaps that file is missing ? I don't use IE 10 (I use IE 9 instead) so I can't tell you which files should be present in your system. Does the internet provide an answer which files should registered ?
- The word "renders" reminds of something else. Is there a file called "vgx.dll" in one of the "c:\program files\commonprogram files\" or "c:\program files(x86)\commonprogram files" subfolders ?

Shane:
IE 8 comes default on Windows 7.

Have you tried uninstalling IE 10 and see if IE 8 works.

Let me know and we can go from there :-)

Shane

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