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Windows Repair (All in One) doesn't repair Internet Explorer white screen
johnlpemberton:
Shane,
I have downgraded to IE 9 by using Windows Update ‘Uninstall an update’ screen to uninstall the IE 10 update. However, it then does not present me in 'Uninstall and update' with the option to uninstall IE 9, so I can't get to IE 8.
With IE 9, I ran Tweaking.com (with my Microsoft Security Essentials ‘Real-time protection’ turned off) and ticked all 37 options, so none were left out. The white page in IE still occurs.
However with IE10, tabs display the rotating arrow symbol and then display the name of the page retrieved. With IE 9, the rotating arrows display but then a pop-up window comes up saying ‘Internet Explorer has stopped working’ and when I click on its ‘View problem details’ it displays:
Problem Event Name: APPCRASH
Application Name: iexplore.exe
Application Version: 9.0.8112.16496
Application Timestamp: 51a59306
Fault Module Name: MSHTML.dll
Fault Module Version: 9.0.8112.16496
Fault Module Timestamp: 51a59acb
Exception Code: c0000005
Exception Offset: 0000000000171fa2
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 2057
Additional Information 1: ec15
Additional Information 2: ec15d256222d9bec7797ea13d9e00948
Additional Information 3: 69b9
Additional Information 4: 69b92008c29f6f5953c37331eb893781
I also got IE 9 at another time to display:
Problem Event Name: APPCRASH
Application Name: iexplore.exe
Application Version: 9.0.8112.16496
Application Timestamp: 51a59306
Fault Module Name: DWrite.dll
Fault Module Version: 6.2.9200.16571
Fault Module Timestamp: 5154c202
Exception Code: c0000005
Exception Offset: 00000000000b5b48
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 2057
Additional Information 1: 5742
Additional Information 2: 5742c22bb95dd5729df9d0e1fe171085
Additional Information 3: 0de5
Additional Information 4: 0de5b6c06a197a333abc8af7c450ef3d
Also, other program displays do not work. For example, with Word 2010 when Help is clicked, a pop-up says ‘Microsoft Office Help Viewer has stopped working’ with ‘View problem details’:
Problem Event Name: APPCRASH
Application Name: CLVIEW.EXE
Application Version: 14.0.7010.1000
Application Timestamp: 511d00d1
Fault Module Name: d2d1.dll
Fault Module Version: 6.1.7601.17514
Fault Module Timestamp: 4ce7b7aa
Exception Code: c0000005
Exception Offset: 00043fc5
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 2057
Additional Information 1: 626f
Additional Information 2: 626f51a1fdc2126be70355ff254d2306
Additional Information 3: e845
Additional Information 4: e8457075d7f69f10b17ba7838ac0da06
Presumably this other Microsoft software uses the same routines (DLLs or whatever) as IE, and is thus encountering the same issues.
Does this allow you to identify the problem?
John
Shane:
DWrite.dll is a directx file and I dont know what d2d2.dll belongs to but you have an older version then the one I have on my system.
Go ahead and upgrade back to IE 10 if you can.
I am wondering if the problem isnt with IE itself but something else on the system that it needs, like directx.
Which if you havent download the directx web installer and let it update your system and replace any directx files.
Shane
johnlpemberton:
Shane,
Thanks for your suggestions, but none of them worked. This worked though:
I used Windows 7 Installation Disk to repair Windows on my laptop. Obviously backup all your data, documents, etc before doing this. When you run the Windows Installation you have to click on ‘Install’ initially which is scary since you are not wanting to reinstall Windows. Later however, you must select the ‘Update’ option to repair Windows (2+ hours to run) – do not select ’Custom’ option which reinstalls Windows and wipes all program, data, documents, pictures, etc.
After this, you must laboriously run Windows Update to download and install all (84 in my case) updates that Windows requires (another 1+ hours). Then you have to reset all your display, start menu, taskbar, sound, mouse and other such options.
To get Windows 7 Installation Disk, since my laptop came without it, I downloaded it (free) from http://best-windows.vlaurie.com/boot-disks.html#full, and burned it onto a DVD using the regular DVD burning software on my laptop. This download site links to Microsoft’s Windows versions on the Digital River server, and allows you to select your version of Windows – in my case Windows 7 Home Premium 64-bit SP1. Several webpages describe how to do this. However, at the end of the install, Windows requires you to enter your ‘Product Key’ (on a sticky label on the underside of your computer) which you paid for with the computer, so you are not actually getting anything for free.
I am writing this in full in case it is useful to any others reading this.
It also strikes me, reading all the forum postings made by people with corrupt parts of Windows, there is a real opportunity for a software developer to write an application which knows what dll’s, other files and registry entries should be present and fixes them for corrupt windows features. The two features I needed this for were Internet Explorer and Windows Update. The problem is that these are ‘non-installed’ features in Windows, whereas I had similar corruptions with Microsoft Security Essentials, and simply uninstalled and reinstalled it to correct the problems. The only current solution for ‘non-installed’ features is Windows Installation ‘Update’ option, as I describe above, which is scarily techie and takes several hours to complete.
Shane, a real opportunity for you?
John
Shane:
Sometimes a repair install is the best step. I normally point people to here to get the iso
https://sites.google.com/site/linuxlablibrary/windows-iso
But the more links the better :-)
I have a feeling it was more than just files, but registry keys as well that needed fixed, and the repair install did that :-)
Shane
Willy2:
@JohnLPemberton: Do/Did you use the 64 bit version of IE ?
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