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internet drops off

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peterr:
Hello
Desktop and laptop are similar and run Win 8.
Router is a Belkin and firmware is updated. Router works well in MD and MA for a week in each place.
Comcast ISP has trouble shot the modem and signal strength yet I lose internet and varying times a day.
I have changed channels.
I have exhausted resources over the phone with my ISP and the tech has been here to sate the modem is ok.
We have tried everything to no avail.
Can it be that I am relegated to having an isp where I continue to lose internet?
Verizon FIOS is available and although we could do it, it would be a disruption to my wife's business,i.e., business cards and email contacts.
Do you have any tricks up your sleeve, Shawn?
Thank you
Peter

Shane:
First the trick is to find out if it is the belkin or not.

Next time the internet goes down, go and unplug the power to the belkin, wait 30 sec and plug it back in. Give it another 30 sec to come back online, does the internet work then?

If rebooting the belkin only fixes it then you know it is the belkin causing the problem. :wink:

Shane

peterr:
Will do,  but I noticed the plug into the modem when wiggled fixes the modem lights when they are going awry. It seems, at least,  the modem wire is faulty if this is occurring.
Would you agree?

Shane:
Possible, I have seen it before.

Next time it happens only try 1 thing at a time so you can find what fixes it, then you will have your answer :wink:

Shane

peterr:
Yes, trouble shooting by elimination is the way.
The evasion in this issue is the erratic behavior of the symptom. You never know when it drops off as we are not watching the pc all the time nor are we on the phone all the time.
We have a tech coming Th. with instructions to bring a new modem and the ability to install the Ethernet cable from the wall.
I hope I can report back with good news.

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