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hp540 notebook laptop BSOD

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jraju:
I have written a long reply to willy to thank him for giving me a clue where to look for the drivers. It has solved my sound problem which crept again while viewing the video.It was found in a folder swsetup,Hi, willy, windows os and then all the drivers in that folder Is the order correct. Even i tried to get the drivers from HP. But those did not work, because it needs change in bios which is very risky to attempt.Thanks for willy and shine
Hi, shane, i logged on and when i try to reply send, there came the access denied message for spam filters. How it is? Sir

Willy2:
Did HP recommend to upgrade the BIOS ? Then I certainly would do that.

jraju:
No. HP did not recommend anything.
                I have downloaded sound max audio HD drivers from the swsetup folders, and all the other things are in proper place, yet the sound , including system sounds elude me.
                 I had tested Hdd test, and it passed 100%. I installed the drivers, and checked whether there is any mute settings, . I removed all the mute barring, the default line in, by sound max. Would that have to be unmuted.
            When i play audio file, the file is playing without sound. I do not know the reason. Would i have to replace the speakers. But, when i go to system speakers, it does not show, anything needed.
               Is chkdsk /f/r in command prompt different from self hdd self test, which included memory, standard, comprehensive and s.m.a.r. t test.
              Can i do that?

Shane:
Chkdsk checks the file system and data on the drive, it is different than other tests as it is Windows itself testing.

Shane

jraju:
Hi, Shane, the problem still persists. How to check with external speakers. My son was not provided with headphones. But there is another slot. Is that for the speaker plugin. I will test whether the system speaker is working first.
                Hi, Shane,sir, when i try to use the microsoft fix it by connecting the internet with the laptop, which now am using for the pc, the firefox browser does not allow to browse even to google sites. It says error of date and time . i corrected to the system date and time . It says the connection is not trusted and it will not allow me to download anything from the web or to browse any page
                   I was able to run boot scan by avast , and it shows nothing. Even malware bytes do not show any risk. On only one boot, there was a message that "windows have recovered from serious error. Do you want to send the files to ms. yes or no message. Please kindly inform me any solution.
                 Hi willy there is a folder called os, which is having three files. One image file presumably windows.How to use this ?. More over on user accounts, i found 2 help and support users, one for remote desktop and other for a person of msoft, which is marked for help and support. Can i keep these users accounts.
Expecting replies from shane and willy, as i have only limited knowledge about laptops functions.
     

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