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Windows 7 Blue Screen Crash and Restart
valleyserviceshvac:
I have been having a problem recently with the hated blue screen of death. I have scanned multiple times using McAfee, downloaded malwarebytes and scanned with that, and I even brought it into a computer guy and it is still happening. I am pretty sure the computer guy downloaded the Tweaking.com AIO Windows Repair and tried to find problems using that but said it may work but didn't sound real confident. He said he just ran HD diagnostics, deleted 10 GB of temp files and fixed 597 registry errors.
Unfortunately it was fine for about a week but now it is happening again. Not everyday yet, but it may as it gets worse.
I was wondering if anyone knows anything else I can attempt to do to find out what is causing the crashes? Does the Event Properties as id Bug Check Codes and Parameters help? I can post those if needed.
Shane:
I use this tool
http://www.resplendence.com/whocrashed
It will tell you what most likely cashed the crash and help you to find where to start looking :-)
Shane
valleyserviceshvac:
Thank you for your response. From the reviews on facebook and other places, people really like the support you guys (I don't know if there is a team or if it is just you) offer. I appreciate the lead you have given me already. I am just trying head this off before it starts crashing a lot again!
I did read somewhere it could be a power setting issue, but I have no idea. They recommended someone to change the Power Option from High Performance to Balanced (recommended). I figured it couldn't hurt so I changed it to the Balanced setting.
If you feel like reading the crash report from the WhoCrashed app thing here it is:
My computer crashed this morning (Wednesday 10:45 am Central stf time and then 11 am again).
Here is the analysis:
On Wed 10/2/2013 3:44:49 PM GMT your computer crashed
crash dump file: C:\Windows\Minidump\100213-21496-01.dmp
This was probably caused by the following module: ntoskrnl.exe (nt+0x75B80)
Bugcheck code: 0x4E (0x99, 0xA6A42, 0x3, 0xAC0EB)
Error: PFN_LIST_CORRUPT
file path: C:\Windows\system32\ntoskrnl.exe
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: NT Kernel & System
Bug check description: This indicates that the page frame number (PFN) list is corrupted.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem. This might be a case of memory corruption. More often memory corruption happens because of software errors in buggy drivers, not because of faulty RAM modules.
The crash took place in the Windows kernel. Possibly this problem is caused by another driver that cannot be identified at this time.
On Wed 10/2/2013 4:00:31 PM GMT your computer crashed
crash dump file: C:\Windows\Minidump\100213-25396-01.dmp
This was probably caused by the following module: ntoskrnl.exe (nt+0x75B80)
Bugcheck code: 0x4E (0x99, 0x8D392, 0x3, 0x6E21F)
Error: PFN_LIST_CORRUPT
file path: C:\Windows\system32\ntoskrnl.exe
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: NT Kernel & System
Bug check description: This indicates that the page frame number (PFN) list is corrupted.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem. This might be a case of memory corruption. More often memory corruption happens because of software errors in buggy drivers, not because of faulty RAM modules.
The crash took place in the Windows kernel. Possibly this problem is caused by another driver that cannot be identified at this time.
On Wed 10/2/2013 4:00:31 PM GMT your computer crashed
crash dump file: C:\Windows\memory.dmp
This was probably caused by the following module: ntkrnlmp.exe (nt!KeBugCheckEx+0x0)
Bugcheck code: 0x4E (0x99, 0x8D392, 0x3, 0x6E21F)
Error: PFN_LIST_CORRUPT
Bug check description: This indicates that the page frame number (PFN) list is corrupted.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem. This might be a case of memory corruption. More often memory corruption happens because of software errors in buggy drivers, not because of faulty RAM modules.
The crash took place in the Windows kernel. Possibly this problem is caused by another driver that cannot be identified at this time.
Thanks for taking the time! I appreciate it!
Shane:
It is just me :-)
I dont think it is a power issue. It is possible.
Here is what I found on the error
http://msdn.microsoft.com/en-us/library/windows/hardware/ff559014%28v=vs.85%29.aspx
So it is normally caused by a driver. At the same time it could be 1 of 3 things.
1. Bad driver (Drivers tell Windows how to work with the hardware)
2. Bad Hardware
3. Not enough power to the hardware (This is where power could be an option)
Is there anything you are doing when the blue screen happens?
Also have you tried going into safe mode and see if you get the blue screen as well?
Shane
valleyserviceshvac:
Thanks for the ideas. I am sure you are correct.
On a possibly not unrelated note, I ran a Memory Diagnostic test and as it was doing the test on the middle of the screen it said it had detected errors (hardware errors if I remember correctly) and to view the results after the computer restarts. Well the results don't just pop up obviously and so I googled and found out how to find the results by using the Event Log and click on the system, then find then type "memorydiagnostics-results". It never found any results, I searched all of the logs. I saw in the logs where the memory test started, but cannot find anything about results. So there's that. I don't know if that means anything.
So other things I am doing up until blue screen happens, let's see: for the most part I have mozilla and IE open most of the day, I have outlook email going, quickbooks acct software, maybe Xcel if I am doing estimates. But this is odd because I haven't had the BSOD in a couple days now. But a couple of days ago in happened twice in 15 minutes. I am sure I didn't fix the problem by switching that power thing, but who knows.
I am going to try and keep digging, because I am sure it still has background issues and will start crashing again. I just find it odd that I cannot locate the results of the memory test.
Thanks again for your help!
Bryan
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