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0x8004210A from GoDaddy Email Service "please help"

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Shane:
Sorry for the late reply bud, been SLAMMED with customers and fixing computers.

Ok first few things we need to check.

1. What port do you have the email checking on? Reason why is some ISP's now block the default ports of 110 and 25 and you have to use SSL and their ports instead, sometimes, this may help to try if you havent yet.

2. Some anti viruses DO try to scan your email and I have seen some cause problems with email clients. What AV do you have and what email client are you using? My self I use thunderbird, most of my business customers use outlook 2007 and such. So I have dealt with this error before on different systems.

Shane

Rick:
Shane; how about this?

port tester by tweaking.com LOL

Shane:
Did you mean to attach something? lol

And dont forget to answer my 2 questions :-)

Shane

Rick:
hi, have a look;

http://mxtoolbox.com/public/tools/domainhealth.aspx?filter=97.74.119.78%2f29&source=findmonitors&domain=baymedicalcompany.com

tests ran already; go to the last one;

https
baymedicalcompany.com
HTTPS Certificate Check
The Certificate is invalid
 More Info

-----------------------------------------------

dns
baymedicalcompany.com
DNS Servers are on Different Subnets
Name Servers are on the Same Subnet
 More Info

-----------------------------------------------



smtp
smtp.secureserver.net
SMTP TLS
Warning - Does not support TLS.
 More Info

-------------------------------------------------

smtp
smtp.secureserver.net
SMTP Connection Time
10.193 seconds - Not good! on Connection time
 More Info
-------------------------------------------------------

smtp
smtp.secureserver.net
SMTP Transaction Time
12.160 seconds - Not good! on Transaction Time
 More Info :

We were able to connect to your mail server on port 25 and complete some test commands, but SMTP session  took much longer than expected.  This could indicate that your email server is under heavy load.     It is also possible your server is “tar pitting.”  A tar pit is a technique used by some email servers to slow down spammers. The idea is that legitimate senders will wait longer to establish a connection than spammers will.

now we understands

Rick:

--- Quote from: Rick on November 07, 2013, 10:20:25 am ---Shane;

I do not use a AV currently for email
I note that godaddy is using spam assasin though. but the issue is recieving not in sending...

Hence the term; help us out over here :)

Shane, I am using outlook2003

Alos note that folkes using godaddy might want to know that using SSL ports is useless as goddady's service does not actually support TLS which means messages are not encrypted when sent...


--- End quote ---

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