Main Forum > General Computer Support
The Diagnostic Policy Service is not running
Shane:
Dang, I was hoping they were related lol
So my trick of removing .net worked for you to get 4.5.1 installed?
Shane
MadHatter:
Yep. Overall performance was better, too. Something must've messed up my .NET 4.5 install, but still no closer to fixing DPS.
Shane:
So .net was broke and DPS and we got one fixed.
If I got my hands on it I could trace it and find out what is needed. Service entries, reg entries and files.
Thats normally the 3 things that make or break a service in Windows. That the files it needs are correct, that the service regkeys are good (Easy to fix) and that any special settings that are int he registry are good. That is the hardest part in Windows. 95% of the problems in Windows usually come down to the registry and with over 1 million keys in the registry it isnt easy to find. You have to rely on google and research to try and find information on which regkeys a service needs.
Thats why 75% of the time a repair install works. It keeps all your programs and settings but redoes all the default reg settings that Windows needs.
I dont remember if I asked but does the event viewer give us any information to work with?
Shane
MadHatter:
I get start/stop messages regarding DPS in the SYSTEM event viewer, but I'm not sure what to be looking for there:
The Diagnostic Policy Service service entered the running state. (12/2/2013 9:07:27 PM)
The Diagnostic Policy Service service entered the stopped state. (12/2/2013 9:07:27 PM)
So it may not be a problem with DPS, but whatever service hooks in and uses it? The way I understand it, it now seems like the service works but DPS doesn't receive what it needs in order to perform the task so it shuts down immediately because it thinks its not in use. Could it be a problem with whatever service/program calls DPS?
Shane:
You might be on the right track, the event log is showing DPS starting and stopping correctly. So means something that needs it might be failing.
You can look at services and see which have a decency for it. Or it may not be a service that needs it but something else. Ah the fun part.
Shane
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