Main Forum > General Computer Support
Cannot access internet
Shane:
--- Quote ---After every solution I listed, I tried google.com and yahoo.com.
I tried 8.8.8.8 too and it still does not work.
--- End quote ---
Ok good, I can cross that off the list, was making sure it wasnt DNS related :-)
Ok now in the cmd window do
ipconfig /all
And post a screen shot showing the local Ip info and all that good stuff. Also what is the local Ip of the router?
Shane
williakj2k:
Shane below is the ipconfig output.
The router ip is 192.168.0.1.
Wolverine, it's not a virus the system is clean. I run malwarebytes regularly as well as several other malware programs.
Windows IP Configuration
Host Name . . . . . . . . . . . . : pegasus
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No
DNS Suffix Search List. . . . . . : hsd1.in.comcast.net.
Ethernet adapter Local Area Connection:
Connection-specific DNS Suffix . : hsd1.in.comcast.net.
Description . . . . . . . . . . . : Broadcom NetXtreme Gigabit Ethernet
Physical Address. . . . . . . . . : 00-16-41-ED-36-B7
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
IPv4 Address. . . . . . . . . . . : 192.168.0.100(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Lease Obtained. . . . . . . . . . : Sunday, December 08, 2013 11:08:23 PM
Lease Expires . . . . . . . . . . : Thursday, December 12, 2013 11:08:22 AM
Default Gateway . . . . . . . . . : 192.168.0.1
DHCP Server . . . . . . . . . . . : 192.168.0.1
DNS Servers . . . . . . . . . . . : 192.168.0.1
NetBIOS over Tcpip. . . . . . . . : Enabled
Ethernet adapter Local Area Connection 2:
Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : SonicWALL VPN Adapter
Physical Address. . . . . . . . . : 00-60-73-E1-6E-1F
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Tunnel adapter isatap.{9E1D617C-0748-4854-91B1-148380150B31}:
Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft ISATAP Adapter
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
Tunnel adapter Local Area Connection* 11:
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft Teredo Tunneling Adapter
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
IPv6 Address. . . . . . . . . . . : 2001:0:9d38:6abd:3895:530:3f57:ff9b(Preferred)
Link-local IPv6 Address . . . . . : fe80::3895:530:3f57:ff9b%10(Preferred)
Default Gateway . . . . . . . . . : ::
NetBIOS over Tcpip. . . . . . . . : Disabled
Tunnel adapter Reusable ISATAP Interface {D34F2465-9BA9-487B-A94C-29464F9E7D76}:
Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . : hsd1.in.comcast.net.
Description . . . . . . . . . . . : Microsoft ISATAP Adapter #3
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
Ashord:
Hello,
Dunno if it can help you, can you open the prompt and write:
netsh int ip reset c:\resetlog.txt
then :
netsh winsock reset all
Reboot after (it will ask you too).
If it's still not working can you try a tracert on 8.8.8.8 ?
Ashord
williakj2k:
Ashord, I've done the ip reset several times -- still no access.
Here is the tracert, though, maybe it will shed some light on what is going on.
Tracing route to google-public-dns-a.google.com [8.8.8.8]
over a maximum of 30 hops:
1 <1 ms <1 ms <1 ms dlinkrouter.hsd1.in.comcast.net [192.168.0.1]
2 * * * Request timed out.
3 * * 15 ms 68.85.131.77
4 * * * Request timed out.
5 * * * Request timed out.
6 * * * Request timed out.
7 * * * Request timed out.
8 52 ms * * as15169-4.350ecermak.il.ibone.comcast.net [66.208.233.142]
9 * * * Request timed out.
10 * * * Request timed out.
11 30 ms * * 216.239.46.191
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * 34 ms google-public-dns-a.google.com [8.8.8.8]
Trace complete.
Shane:
One way to find out if the problem is with the router for some odd reason or something with the system is to try a different connection.
Is there anyway you might be able to try the computer behind a different router?
If it works behind another router then we know to look at the router for the problem. If it still fails then we know it is something with the system itself :wink:
At least this way we know where to focus.
Shane
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