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Windows repair won't run from USB stick or CD
gillg:
Hi. My laptop runs with Windows XP Professional and is now stuck in a permanent reboot loop that will not boot into any mode, Safe, Normal, Last Known etc. It also does not have a Windows Repair option built in. This reboot loop was somewhat unexpected so I havent backed up my files recently and would rather not do a complete reinstall. I think it has been caused by my trying to uninstall the latest Avast free software which started causing problems ever since it updated. The final uninstallation advice was to do it in Safe mode and when I went to reboot into this I got the never ending loop.
I downloaded 'your' latest Windows Repair yesterday and copied all the files onto both a USB drive and a CD. However, when I used both in the laptop it failed to open up any of the files. I did reset the BOOT order to the appropriate setting each time and checked it hadn't changed after the first failure. What am I doing wrong?
Thanks for your time
Shane:
The program is meant to run in windows itself as there is a lot of things that can only be done in windows.
First you need to find out why the system is crashing.
Right now you have the system set to restart when it gets a blue screen of death and so you dont get to see the screen.
When it comes back up and gives you the menu options choose the one that says disable automatic restart. That way when it does blue screen you can see what error message it is and that will give us an idea to what is causing the problem :-)
Shane
gillg:
Hi Shane
I did what you said and aside from what I gather is the usual blurb on the blue screen of death it says:
UNMOUNTABLE_BOOT_VOLUME (near top)
Tech info:
STOP: 0x000000ED (0x86CF6E30, 0xC00000006, 0x00000000, 0x00000000)
Hoping this makes sense to you!
Many thanks
Gill
Shane:
That is a hard drive error. Do you have any other drives in the system or any usb drives at all?
If not then it could be a bad drive, or a simple file system corruption that a chkdsk could fix. But we need to get you to a point where you can scan the hard drive.
Do you have a cd/dvd burner on another computer?
Shane
gillg:
Hi again Shane
I have to fess up to being an ignoramus when it comes to computering etc, so I hope my answer doesn't make you laugh/eyes roll!
My laptop (Acer TravelMate 5320) has a C drive and a D drive, though I don't know if D is a drive as such(?) I do have access to a CD/DVD burner on another computer and I have three USB sticks one of which has an Autorun and UrDrive on it (Kingston DT101 G2 8GB), so does this mean it is a USB drive?
What do you think - any good?
Best regards
Gill
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