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Unable to install drivers Windows 8.1

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blueman83:
Hi all,

I have an issue since upgrading to Windows 8.1. My ipod is not automatically installing driver software, although flash drives and other simple usb devices appear to work.

I have browsed the net for solutions and tried manually installing the driver for the ipod through device manager and browse for driver, pointing it to C:\Program Files\Common Files\Apple\Mobile Device Support\Drivers which does find the driver and says "Installing Driver Software" then I get the attached error. I have not been able to resolve this issue and everything I have tried to fix it fails. If anyone can help me with this I would be VERY grateful!

Shane:
That error means something is corrupt on installing the drivers for it.

Instead of pointing it to the folder do the "I will pick a driver from a list" option instead. Click have disk and point to the file in the folder. Then it should show a list of devices and you can choose which one to have it install.

Shane

blueman83:
Thanks for the reply Shane. I tried what you said, but ended up with the same error after attempting to install :(

Shane:
Yeah, then you have something corrupt deep in the system. A repair install might fix it

http://www.eightforums.com/tutorials/26095-repair-install-windows-8-a.html

Shane

blueman83:
Thanks again Shane, but unfortunately because this was a laptop with Windows 8 installed the product key is OEM and can't be used to download the Windows 8 image to complete the repair install, and the laptop did not come with a Windows disk.

I'm starting to think I may have to do a refresh which will take me back to Windows 8 then go through the updating process to get back to Windows 8.1. Microsoft seemed to make it harder every time they bring out a new OS, going back since removing the simple repair install option from Windows XP in Windows Vista!

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