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Itunes error 0x800092013

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Obi Juan Kenobi:
 :angry: I can't be the only person in the whole world dealing with this!!! Shane I am the guy that sent you the email about this. I can't connect to the iTunes store. So I cant sync and tend to my extensive music library. I used the all in one windows tool and it has done wonders for my computer. One thing I forgot to mention is I did have to work on the registry settings for my CD/DVD Drive. The link is here: http://support.apple.com/kb/ts3299

For the sake of getting more eyes on the problem and documenting the matter I will include the email sent to [email protected]:

"Hello Shane,
My name is Juan. Your site has been tremendous help. I was ready to fire my CPU out a window! Blue screen of Death, Alureon virus that would shut down Norton 360, all sorts of problems. The awesome site you and your fellow tech heads have put together have enabled me to send Norton packing and fix my own problems! Avast, Malwarebytes, Super Anti-Spyware and last but certainly not least your all in one Windows repair tool! I can't thank you enough, you guys ROCK!

On to the iTunes thing; after this huge overhaul the only thing I can't seem to fix is an error that popped up afterwards. Unknown error #80092013. I was able to get a previous version of iTunes to work and connect to the store, but my new iPod will not sync with the old software. I will attach the diagnostic report and maybe you can interpret it a lot easier than I can. I do think it has to do with how the security certificates are being handled. I downloaded Safari for Windows and had similar problems connecting to trusted sites that would work fine on Firefox or Chrome. Of course, Apple tech is no help, after doing some research on the apple community web site they charge you to "help", give  you the run around and blame Microsoft. I'm not interested in the blame game, I'm searching for solutions! So many people like to complain instead of being pro-active. 

I also tried all the things laid out in this thread:

https://discussions.apple.com/thread/5159719

I am running Windows 7 Home Premium, service pack 1 on a 64 bit system. Thank you for any light you can shed on this matter. I have spent many, many hours trying to fix this and I have humbly given up and hope you Gurus can impart more gold in the form of knowledge. If not thanks for your time and thanks again for all your help already from running the site!"

               
Now, Shane did respond about the firewall conflict in the attached diagnostic report, my response was as follows: That's the funny thing though, when I go to the firewall settings through the control panel (as an administrator) iTunes IS enabled as far as the system is concerned! It's bananas!"


This is my first post here, I hope this was not too long, please forgive a noob! Thank you for reading and thanks for any input.

Shane:
Looks like itunes does use .net
http://support.apple.com/kb/ts3074

The best way to repair .net is to completely yank it out of the system and install it fresh. I use this tool to do that
http://blogs.msdn.com/b/astebner/archive/2008/08/28/8904493.aspx

Let me know if that helps :-)

Shane

Obi Juan Kenobi:
Spent some time working on the .NET Framework as suggested, No Dice! Do you have another suggestion?

Here are a few more relevant threads on the security certificate idea:

http://support.microsoft.com/kb/961880

https://discussions.apple.com/thread/3794744?start=0&tstart=0

http://answers.microsoft.com/en-us/windows/forum/windows_7-windows_programs/cant-access-itunes-store-error-code-0x80092013/35bdad19-05f6-41b1-8d10-3668e47116cd?msgId=9276e9a1-e31b-4244-93cb-23871783b29f

Unfortunately I have had no luck with these links either. I feel like I might have circled the problem like a bug but I lack the skill to squash it. Maybe these links will help you to help me drop the Hammer!  :teeth:

Thanks

Shane:
Remove itunes, and any program that gets installed with it.

Then use this tool
http://www.majorgeeks.com/files/details/windows_installer_cleanup_utility.html

To remove any left over things that might still be in the Windows installer. This way when you reinstall itunes the Windows installer will see everything as a new install and might fix the problem. The problem with the Windows installer is if it sees a program already installed it doesnt reinstall it, you have to make the Windows installer think it is a new install :-)

Shane

Obi Juan Kenobi:
Ok, I will give it a shot, thanks. :cheesy:

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