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Camera is not being found
Heatz123:
Hello.
I have an issue that ostensibly may seem superficial to some but is a major issue for me and as a Producer, DJ and i run a record label as well as running music based tutorials.
My Webcam stopped working with Adobe Flash media Encoder some time back and after assuming the camera was broken, i tested it with my lap top and found it worked fine. Yet i went out and bought a new one. The issue is quite strange because i have tried every sort of application outside of Adobe and none are finding the Web Cam. YES! i HAVE deleted the drivers and re-installed them. About 25 times. I installed the software that came with the web cam and even that does not find it as being connected. YES! i have tried different USB ports. I have run AWD Cleanrer and Tweeking Computer Windows fix - Twice. YES! The camera is listed in device manager and is listed in hardware profiles. Some of the symptoms smell of malware :
If i go online to my Livestream account studio, there is a tab that allows me to access my camera remotely and link it to the server (Like you would with a web cam site) and when i click it, it asks to allow or deny, after which i get a message saying the camera is being used by another application. I have run Procaster and it lists as "No Cam Found" Adobe has the camera listed but does not initialize it and simply restores itself to default profile settings. I have tried photo editors to find the Web Cam and nothing is listed (Found).
I have un-installed Adobe twice and re installed. No luck. I have posted on Bleeping Computer some weeks ago now and after the usual advice like "Make sure the camera is plugged in" i have not got any further. I do note this happened the following day after buying and installing McAfee AV and have read something about it causing a registry file that stops the camera from working but i have no idea what i would be looking for and do not want to mess with the system. It could be a Direct X error and a Kernal Error or corrupted file but unless i knew what one it may be, i have no other way to fix this which i have not already tried.
I could try to run combi fix but i doubt anything of this sort is going to fix the issue. I feel it will need a manual fix. Even if McAfee is to blame, removing that does not mean the issue will be fixed if it has cause one. It requires knowledge of what could be wrong and the files associated with this problem and fixing from there. I can not do live shows any more and station owners are starting to get annoyed. My own station has stopped and i can not link up with other producers and run tutorials any more - it is driving my crazy!
Please, if anyone can assist, i would really appreciate it a lot .
Thank you .
Tomas_Sweden:
Which version of windows do you have?
What is the name of your webcam?
Do you have any program that autostart when windows starts, that is using the web cam?
Tomas
Heatz123:
Hello. Thank you for the reply. I thought i has stated my OS but i have posted about this so many times, i have become confused :)
Windows 7 64 bit. And i should point out that i have been doing this for many years. With this PC for the last 2 years with no problem effecting my camera or streams.
I looked in the start-up config and i see a LOT of programs. As for what run at start up i have no idea. However, i do not have any programs that run at start up. I even turned off my Anti Virus from running a start up scan due to it takes longer to boot up. I have no software that would use the camera without permitting it to do so and hence i do not use Skype, MSN or any other of those chat things and never have. I am only using Adobe FME 3.1 (Flash Media Encoder)
The webcam is not a top brand but is widely used and made by a company who make data sticks and all sorts of PC Peripherals. It is made by Texet and i have used the previous one for 3 years with no problem and they both work on the lap top with everything.
All registry entries appear to be there but whether they have been hijacked or not being used, i do not know.
Thank's..
Tomas_Sweden:
Check if you have this in the registry?
1. Click on start, in search type regedit and click on it to open
2. Open the key: HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Control\Class\{6BDD1FC6-810F-11D0-BEC7-08002BE2092F}
3. Make sure the value of UpperFilters contains ksthunk line.
Tomas
Shane:
It could be a number of things, and most likely the problem is in the registry somewhere.
Try what Tomas_Sweden said as well.
And this m ight seem really dumb to try, but let me explain.
I want you to try 2 different things.
1. Create a new user profile and login to that new account and see if you have any luck.
2. Has the camera been in the same USB port this whole time? I want you to simply use a different USB port.
Now the 2nd option might seem rather odd. But let me explain. I have had a few customers call me and say that their cameras (Not web cam) was not working on their computer and the transfer wizard never came up.
On one of them I had found that Windows simply couldnt install the drivers for it for some odd reason, they where installed and Windows would just say the device failed to load. Uninstalling and reinstalling did nothing. As soon as I plugged it in another USB port Windows then installed it fresh again and everything started working.
On a different customers their camera showed up in the device manager, but again the transfer wizard wouldnt see it. The instance I plugged it into a different usb port Windows had it working again.
When you plug a device into a different USB port Windows treats it as a whole new device and not one it already had installed before. So if something was messed up with the device in Windows before, by plugging it into a different usb port that it hasnt been in yet, Windows will treat it as a brand new device for the system and make the necessary registry changes :wink:
So trying a different USB port is always a good option to try.
Shane
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