Author Topic: Manual Fix for Windows 8.1 Update 1 error 80073712  (Read 6477 times)

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Offline jadog

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Manual Fix for Windows 8.1 Update 1 error 80073712
« on: April 14, 2014, 01:22:53 PM »
Hey guys I found a fix ,

if you are seeing error 80073712, please try following steps:

1. Open admin command prompt. (This is how: you can go to search charm, type "cmd" then right click on the Command Prompt and select Run as administrator)

2. Type following command and press enter:

DISM /online /get-packages /format:table | findstr KB2919355

3. You will notice package name similar to this, the amd64 could be different based on OS architecture:

Package_for_KB2919355~31bf3856ad364e35~amd64~~6.3.1.14

4. If you see no output for step# 3 then jump to step# 6, otherwise run following command:

DISM /online /remove-package /packagename:<Name of the package you got from step# 3> the exact command will look like as below:

DISM /online /remove-package /packagename:Package_for_KB2919355~31bf3856ad364e35~amd64~~6.3.1.14

5. Restart your computer.

6. Run following command:

dism /online /cleanup-image /startcomponentcleanup

7. Now install KB2919355 and restart after install.

Here I had downloaded this install directly from here rather than using the automatic downloaded.
http://www.microsoft.com/en-us/download/details.aspx?id=42335


I have also made a Youtube Video to help walk you through opening and Running Command as Administrator.

https://www.youtube.com/watch?v=rxQ7zB8uQ3c


One user also brought to my attention: 

32Bit Windows:

dism /online /remove-package /packagename:Package_for_KB2919355~31bf3856ad364e35~x86~~6.3.1.14

dism /online /cleanup-image /startcomponentcleanup


64Bit:

dism /online /remove-package /packagename:Package_for_KB2919355~31bf3856ad364e35~amd64~~6.3.1.14

dism /online /cleanup-image /startcomponentcleanup