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SOLVED: RE-INSTALLED and working like a champ after minor glitches

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Shane:
No problem at all. I had only 3 people report what you did. The sound wasnt working, firewall and wmi and many other things. The system was just crippled. And I didnt understand why since I run it on Windows 8 all the time and never seen that problem.

So I connected to a user to digg into it and what I found was when I went to administrator tools and component services and then tried to view the COM+ applications you would get a access denied error. So COM+ was broke and I didnt know why because none of the repairs touch it.

Well i spent hours looking into it and trying everything. None of the online ways to fix com+ worked because turns out COM+ itself was fine. In the event viewer I started seeing tons of unmarshler entires. So I decided to lookup one of the IDs it was complaining about on my Windows 8.1 system and I found the registry key. When i checked for that registry location on the broken system it was completely gone!

None of my repairs at the time touched that registry key. So something with the other repairs, registering files or who knows what deleted the reg key location. So I exported it out on my system and imported it on his and the instant I did sound came back and everything was working and COM+ no longer gave a access denied error.

So I decided to add it as a repair. When I went and checked every version of Windows before that none of them have or use those registry keys. So when i tested and looked at it on my Windows 8.1 system those registry keys are normally locked down and nothing can delete or change them except for the system. Well my program runs some of the repairs as the system and so one of the files in Windows was able to wipe those registry keys. Something it shouldnt do but for some reason it does. And the odd thing is it doesnt happen on every version of Windows 8. Seems to only happen on very select machines, something different about those machines or the way they are installed, hard to tell.

But I cant have a bug in Windows making my WR look bad lol So I added the repair to the list, as long as the user runs that repair at the end of the list (Which is why it is at the end of the list so it is ran after all the other repairs) it will put those registry keys in there. I made sure it only runs on 8 so even if you select it on xp the program will just skip it :-)

Sorry for the long post, I wish I could have replied sooner so I could have had made sure you ran that repair and to make sure it fixed you up :-)

And besides I like to explain things lol

Shane

Jackdashack:
Shane, I get the same thing, go overboard explaining too much and then folks get offended thinking I think they are dumb, when in reality I'm thinking I myself am not being clear. LOL

Anyway, it appears from a little investigation that I did use v2.6.2

Now is there something I didn't do completely when I did. I ran Chkdsk, and repaired if it called for it. Ran Malwarebytes, backed up and restored options, then clicked REPAIR and START.  Was there something else I should have done along the way?   :thinking:

Shane:
Was the last repair clicked when you started the repairs it would be "Restore Windows 8 COM+ Unmarshalers"

Do you have the repair logs by any chance to see?

And IF you still have the computer in question I would love to test it. All we have to do is make sure we have a good registry backup before hand.

Because while I added the new "Restore Windows 8 COM+ Unmarshalers" I have it do it at the end of all the repairs. BUT if it isnt there after a reboot then that means it is something Windows is doing on the next boot that is wiping it out. Which if that is the case then running that repair again by itself would fix it. But if that is what is happening I need to update the repair to handle it after a reboot if the reg keys are being removed AFTER all the repairs are done. Remember I havent traced what it is in Windows that is removing those registry keys.

Shane

Jackdashack:
Where would those repair logs be? Would they have been wiped out in the RESORE? Give me directions to them.

Shane:
It should be in the same folder as the program itself so it depends where you installed it and if they are still there. The repair log would at least tell me if you ran that repair or not :-)

Shane

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