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CD/DVD is not deteced in Vista Dev Mgr (UNSOLVED, but not for not trying!!)
Buckeye_Ham:
Installed the Cone Drive (see attached) and rebooted. The "DVD/CD-ROM drives" line shows in Dev Mgr w/ "ELBY CLONEDRIVE ..." device under it and nothing else. Interesteringly during the installation a CD-ROM device "briefly" showed up as the only device, then disappeared. After that as the installed completed the device shown in the attachment appeared and remains. Also, "HD DVD-ROM Drive (E:)" shows up in Windows Explorer under Computer. I've inserted a CD and a DVD, but neither are recognized or readable.
I've physically Removed & Reinserted the DVD drive unit with the computer up and running - no effect in DevMgr. I then restarted the computer and removed the drive unit while it was powered down prior to rebooting. I reinserted the drive after rebooting (w/ DevMgr active) - no effect in DevMgr
BTU.
Nelson
Shane:
--- Quote ---Interesteringly during the installation a CD-ROM device "briefly" showed up as the only device, then disappeared
--- End quote ---
That is what stands out. It showed up in the device manager then disappeared. The only time I have seen that happen is from the TDSS rootkit, on infected machines with it either the hard drives or the cd rom drive section is completely gone from the device manager.
I mean it was there, something removed it. I wonder if you got hit with something new, or if it isnt an infection, if it might be some other program or driver that is doing it.
We are 3 pages in on the forum, I cant remember, did I have you try combofix.exe yet?
Shane
Buckeye_Ham:
--- Quote ---I mean it was there, something removed it. I wonder if you got hit with something new, or if it isnt an infection, if it might be some other program or driver that is doing it.
--- End quote ---
Earlier {refer to the second paragraph of my initial post} I mention that had been using a Western Digital MyPassport Essential (MPE) USB backup drive that is used with the WD "Smartware" program (see attached UsrMan pg#8/physical pg13). Those WD devices contain a "Virtual CD-ROM" that can be disable/enabled using a WD utility, but cannot be removed altogether. I know for sure that my DVD/CD-ROM was working after both Vista rebuilds until I started using the WD MPE. [Didn't realize it the first time, but looked for it the second time.] I know for certain that while enabling or disabling the VCD I had my DVD/CD-ROM return to DevMgr. But I haven't been able to replicate that result.
--- Quote ---We are 3 pages in on the forum, I cant remember, did I have you try combofix.exe yet?
--- End quote ---
We have not tried "combofix.exe". Also, I applogize for the delays in responding - we've been on the move these past few days.
--- Quote ---FIX For Drive disappearance issue on Vista & Win7 (XP Scenario 3 at the end)
01-26-201109:20 PM - edited 01-27-2011 11:21 PM
I have come up with this remedy for the drive letter disappearance issue after closely studying My Passport Essential which I own and it may work for you guys as well.
--- End quote ---
Shane would you check out this discussion thread on the "WD Community" forum. Does this sound like it could be related? I just happened accross it. I didn't want to persue trying anything with a drive letter without your input.
http://community.wd.com/t5/WD-Portable-Drives/FIX-For-Drive-disappearance-issue-on-Vista-amp-Win7-XP-Scenario/m-p/125674
Nelson
Shane:
Actually I was wondering if it was possible that some how part of the WD software that disables the cd drive is still on the system. That would explain everything and how after adding the virtual dvd drive it was removed from the device manager.
Try installing the WD software again about disabling the cd drive and have it enable it again and lets see what happens :-)
Shane
Buckeye_Ham:
I've taken a series of Screen saves of DevMgr. The "WD SmartWare Virtual CD Manager for Windows Web Release-v1.0.8.3" that enables/disables the Virtual CD (VCD) is a standalone ".exe" that apparently doesn't install itself (but take notice in #2 below of the WD Drive Mgmt device at the bottom of the DevMgr list).
1) The first screenshot [DevMgr (no WD MPE)] does not have the WD MyPassport Essential (MPE) USB drive plugged in.
2) The next screenshot [DevMgr (+ WD MPE, VCD enabled)] has the MPE plugged in with the VCD already enabled. There are devices under "Disk drives", "DVD/CD-ROM drives" and at the very botom, under "WD drive Management devices", the WD SES Device. Note, in the properties shown, both devices under Disk and DVD/CD drives are associated with the "WD SES Device".
3) The next screenshot [DevMgr (+ WD MPE, VCD disabled, no PwrCycle)] is just after running the VCD Mgr witout power cycling the MPE. Note all the MPE devices are removed.
4) The last screenshot [DevMgr (+ WD MPE, VCD disabled, PwrCycle)] is after unplugging and plugging the MPE back into the USB. Missing from the devices is the just the DVD/CD-ROM device.
Going along with your suggestion above I think the next step might be to re-enable the VCD and then UNINSTALL, from DevMgr, each device. The question to you is what should be the order of uninstalling those MPE associated devices? That followed by a reboot to see what happens.
Nelson
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