Main Forum > General Computer Support

Program Updates Are Replaced with Earlier Files

(1/3) > >>

Roger...:
For about the last 4-months I've found a series of problems on this computer.   Some time in January 2014 folder permissions got buggered up preventing access in some cases.  MS provided a Folder Repair plus a few other methods and some of the folder permission issues were solved.  Not all got fixed, but "Windows Repair" seems to have cleaned up the folders I've checked.

What hasn't been resolved is in how my daily data updating program can't be updated to a current release.  To get  new updated exe files I need to update the software on my laptop and then copy the changed files to this computer.  That works well, but it is clumsy and will only work as long as there aren't any registry changes involved.

When the same updating software is run on this program Windows forces the files back to a version that was released in early January.  This means that files that were copied to the disk from the laptop with dates in early April of this year get replaced with files released in January of this year.

File searches of this computer's disk to find those earlier files never locates the source of where those earlier file versions are hiding.

There are other issues like how the dialog that needs action and has focus doesn't always appear on top, but instead if most often hiding behind other windows.

If I could get either of these issues resolved it would bring Win-7 back to what it can be, and that would be a relief.

Attached file is a text record of the main display from System Information.

Shane:
Are you also checking the versions of the files as well? I am curious to see if the files are actually changing but Windows isnt updating the time modified info on it. So the best way to tell is to see if the file versions match.

If the file versions are newer when you install the update but then go back to old versions then you have something that is replacing the files and not just the time modified. If that is the case we need to see if for some reason Windows is doing that, which I have seen only happen a few times as the files where loaded into memory and then written back to the drive after. Normally a reboot and then update without opening the program will do that trick. But lets take it one step at a time  :wink:

Shane

Roger...:
Hello Shane.
Thank you for responding.  This issue has me baffled.

Mouse over file to Pop-Up version data:
Old File: 2.10.7.566
New File: 2.10.7.622

Program features are also changed with the new file as an additional confirmation.

I've tried to do an update right after a disabled/enabled fresh boot with no change.  I'm admin on this machine, but have used the "Run as Administration" option.  OS uses AVG Pro, and that is always disabled. 

Thanks again,
Roger...

Shane:
OK good so the file versions are different. So when the files are put back do they go back to the old versions?

If they are being replaced then we need to trace down what is doing the replacing back tot he old versions.

This program here can help us with that
http://technet.microsoft.com/en-us/sysinternals/bb896645

It has filters where we can add to only watch certain things, then we can findout what is putting those files back.

Shane

Roger...:
Process Monitor is running and showing a huge amount of detail.  When I tried to view the Help file in the folder where it open, it shows all the Help topics, but the content on the displayed pages is missing. 

Can you share the details on the filters that should be enabled?

Also, I'm open to a remote session and payment for your time.

My internet connection will be offline for a few hours while the local ATT technician attempts to solve connection issues.  This means my next response will be delay to any posting after the next 20-minutes or less.

Thank you,
Roger...

Navigation

[0] Message Index

[#] Next page

Go to full version