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Network & Sharing Centre Crashes on Video Call
BigBritishGuy:
Hello all!
First off, I am brand new here, I came here after being recommended the 'Windows Repair' tool to fix my problem, but alas... it didn't work. :undecided: So hello everybody! :cheesy:
Anyway, I have a problem that is causing me ridiculous amounts of stress. and I only hope you guys can help me. I have searched the depths of google for a fix but it seems that no one else has ever experienced anything like this before... Here goes, ill give as much info as possible:
I start a video call using Google+ Hangouts (also applies to Oovoo and Skype) and after anywhere between 2 to 30 minutes of video chatting, the ENTIRE internet functionality of my PC will completely crash, and i mean EVERYTHING. The Network and Sharing Centre completely goes, all my programs that use internet (Steam, Dropbox) all freeze up, with everything being unable to be shut down or restarted. The only way to bring my PC back to working order is by shutting it down completely...
Low and behold, that also doesnt work. My PC just hangs on the 'Shutting Down' screen forever, meaning i have to forcibly restart it.
I have narrowed it all down to know for a fact this ONLY happens when i am on any and all varietys of video chat software (doesn't crash on just voice chat). I have done everything in my knowledge to try and fix this, Virus + Malware Scans, PatchmyPC, Windows Repair, AVG Tuneup, Killing processes and services, but nothing works. I have even asked for help on the official windows website but everyone on there is clueless too.
Please, i need someone to help me or at least provide a little info on why this could be happening. Video calls are extremely important in my life, and i need this fixed.
I can provide any extra info if need be. (my specs are attached)
Thanks in advance guys! :)
Shane:
I dont think it is a virus, I think you have a drive crashing and is what is causing everything.
When windows shuts down it will hang if it is unable to stop a driver. So the question is, which driver is doing it? Cam driver? Video Driver? Audio? network?
The first thing to do, since we dont know which driver is causing it, is to make sure you have the latest versions of all those drivers, including the chipset drivers. have you done that yet?
Shane
BigBritishGuy:
--- Quote from: Shane on July 28, 2014, 07:27:29 pm ---I dont think it is a virus, I think you have a drive crashing and is what is causing everything.
When windows shuts down it will hang if it is unable to stop a driver. So the question is, which driver is doing it? Cam driver? Video Driver? Audio? network?
The first thing to do, since we dont know which driver is causing it, is to make sure you have the latest versions of all those drivers, including the chipset drivers. have you done that yet?
Shane
--- End quote ---
Hey, Thanks for the response.
I have updated all my drivers since this started happening, I will go over them all again just in case. I am using the "search automatically for updated driver software" on the Device Manager, is this okay? or should I download all the drivers myself and install them manually?
Shane:
You have to download them and install them.
Tell me what driver version you have for each one and I will see if I can find some updates. Make sure to let me know the name of each one as well so I look for the right driver :-)
SO I need device name and driver version. And if your computer is a store bought machine let me know the make and model, that way I can look up the specs if I need to.
Shane
Boggin:
--- Quote from: BigBritishGuy on July 29, 2014, 05:57:05 am ---
--- Quote from: Shane on July 28, 2014, 07:27:29 pm ---I dont think it is a virus, I think you have a drive crashing and is what is causing everything.
When windows shuts down it will hang if it is unable to stop a driver. So the question is, which driver is doing it? Cam driver? Video Driver? Audio? network?
The first thing to do, since we dont know which driver is causing it, is to make sure you have the latest versions of all those drivers, including the chipset drivers. have you done that yet?
Shane
--- End quote ---
Hey, Thanks for the response.
I have updated all my drivers since this started happening, I will go over them all again just in case. I am using the "search automatically for updated driver software" on the Device Manager, is this okay? or should I download all the drivers myself and install them manually?
--- End quote ---
It's always best to do them manually as Windows rarely has the latest drivers, but have you checked Event Viewer or Reliability history to see what they report.
You haven't said which OS you are using but with Win 7 you can run Disk Cleanup as an admin by right clicking on it and selecting Run as administrator as well as going Start - type %temp% - press enter and if there are a substantial number of files in there, then go Organize - Select all - Organize - Delete - confirm then check the box and click in Skip as the system could be getting bogged down with temp files etc.
This could also be a memory problem and unfortunately the Memtest86+ site appears to be down, but you can leave just one RAM module installed and run Windows own memory test then repeat the procedure with each of the remaining sticks - being careful only to handle them by their edges and laying them down on a non conductive surface when removed.
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