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I have problems with my PC

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tazdavid:
I am not sure where to begin, so many issues. I have a Windows 7, SP1 PC. I believe it's 64 bit. It has the AMD phenom II 511 dual core processor. It's an HP s5730f model, in case you want to know.  Actually a few months ago Windows repair helped fix problems I was having, now I have some that are the same and some new ones, hope you can help. I will mention a tech expert initially, remotely went into my computer to fix the problems and couldn't and I was going to reformat my PC, but found Win Repair and that fixed those problems. That was a few months ago. At the present time I have tried running a program called PC scan and repair by reimage. It gets to a point after finding one piece of adware from Adobearm and mentions some programs that have recently crashed. It gets to checking the registry and then just hangs there for a long time until I abort. Anyway, to the most recent issues, First I am having trouble with Itunes. When I click on the Itunes icon I get this message: The registry settings used by the itunes drivers for importing and burning CDs and DVDs are missing. This can happen as a result of installing other CD burning software. Please reinstall Itunes. On this I did a reinstall, even uninstalled completely and reinstalled. I have not installed other CD burning software. I thought of putting the registry to a time when it was working ok, but haven't yet. It will open Itunes, but I can't play any music. I click on a file and shows it as the song playing but nothing else. I have an issue with WMP. It says version 12.0.7601.17514. It says there is no updates for it. When I try to play anything I  get a message that says WMP encountered a problem while playing the file. Something similar happens with Real Player Cloud. Some video files RP will play, most it won't. It does play audio files, seems to be about the only thing that plays audio files, other than on the Internet. Up until recently I was able to update Java, not anymore, it opens the file and I click run and it just hangs. I have had problems updating Adobe Flash Player. As of now I haven't been told to update that, so I am not sure if I can update that if I needed to. QuickTime Player has an issue when I try to open any video file. I get an error message that says: Error 2048: Couldn't open the file(whatever file I am trying to open), because it is not a file that QuickTime understands. It opens audio files, but no sound comes out. I just tried getting help from A part of windows called the Action Center and reports on errors and such. It told me that it had a problem connecting to the Windows Error Reporting service. Some of the reports could not be uploaded and try again later. That's what I can think of at the moment. Any help would be appreciated.  David

Boggin:
Are you able to download the free version of MBAM to run a scan with that https://www.malwarebytes.org/

scarsxp:
I would suggest running a anti virus/anti spyware program as well. Spybot search and destroy or malware bytes. Not sure what type of anti virus you are running, but make sure it's reputable

And before you install programs such as itunes. I would suggest running them through virustotal.com to see if there is a bunch of adware junk on it. Or really any program at all. I'm not too familiar with itunes, or how it works. But it sounds like junkware. You could get an itunes alternative that doesn't have adware and a bunch of stuff you don't need.

As for your video problems. I got a more practical solution for you, download Media Player Classic. And Combined Community Codec Pack (which will have all your decoders you probably need). Many people use MPC over windows media player. And if you are trying to play Real player files. You can install Real Alternative. And then you should be able to play those files through media player classic. MPC should be able to play almost any video file type.

It's more practical then using 4 to 5 video players and trying to update them all the time. You shouldn't have to update a player so often.

Also, for your connection issues. Do you have a firewall/router?

Shane:
The first thing we need to do is make sure it isnt hardware related. If the drive has bad sectors it would explain what is going on, so would an infection.

First do a chkdsk on the drive, open a cmd.exe window as administrator and type in

chkdsk c: /f /r

Hit enter, it will say the drive is in use and would you like to schedule it,  hit Y and enter.

Now reboot. The scan should start before windows starts, if it doesn't try it again. Once the scan starts go have your self some coffee because depending on the size of the drive this could take a few hours or longer. It will scan and check every sector on the drive.

Once it is done it will reboot and windows will load up, you can go to the event viewer to look at the log and to see if it found any bad sectors.

If there are no bad sectors then the next thing to do is scan the system. I use malwarebytes anti rootkit a lot, it finds all the things that the normal one does and more. But the one I have found to find the truly hidden infections has been combofix, so give it a try as well
http://www.bleepingcomputer.com/download/combofix/

Let me know how it goes :wink:

Shane

tazdavid:
Actually, I forgot to mention a few things and boggin and scarsxp reminded me. I did run Malwarebytes and it found nothing wrong. I ran it within the last month, maybe 2 weeks ago. I am using Avast for my anti virus. I know it might not be the best, but it does catch potential threats that I have seen. It will say threat has been detected and I see a pop up and it tells me that it blocked the attempt and I don't need to do anything. Anyway, they do have other programs that cost money, but do more than just Antivirus. Thanks for the info scarsxp on  MPC, I will try that and the Codec. Where do I find that program, MPC.com? I will try and Google it. As far as Itunes I use an Ipad and Ipod and I sync with Itunes alot and also use a peer to peer site to get music and it's easy to put into Itunes. Now would an Itunes alternative allow me to do this? I am going to try virustotal to see what that does with Itunes. I figure I don't need a Real Player alternative if I install MPC and that plays the video files I need to play. I am using Windows Firewall and it's set to block all programs that are not on the list of allowed programs and it's set to notify me when it blocks a program. Shane, I did the option on the Windows Repair v2.8.5 to see if I needed to run chkdsk and it said I did not unless that's not the same as what you said in your reply. I will look into combofix also. Just try one thing at a time. Let me know any other info you need or any other advice after giving you the info I just did. Thanks so much for what you have told me so far, it does help. I will let you know what happens after trying these things.

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