Main Forum > General Computer Support

laptop "hiccups"

(1/4) > >>

duwango:
Howdy y'all.

Running Windows 7 64-bit on a Toshiba Qosmio laptop, and for the past 2 weeks or so, I've been experiencing what I can only describe as being "hiccups". That is , my computer lags for what appears to be a split second for every moment or so. It's more noticable and irritating when I'm listening to music or playing a game, where the audio pretty much stutters with some frequency. Aside from those examples, said hiccups also happen when I"m watching videos on youtube

I've done searches on other places, and I've also tried out a few possible solutions (Including a safe mode test). As of now, I cannot tell if this problem is being caused an issue with the hard drive, memory spikes on the RAM, or a hard-to-detect virus.

Feel free to ask for further technical details, and perhaps screenshots as well, and I'll do my best to provide them.

jraju:
Hi,

                  Increasing of audio default with more than 100% may be one of the reasons. There is also a possibility of some loose wire connection in the audio slot.
                  Try massaging the blank space next to the on switch, to the right, where the audio plane is located in the laptop. you may get rid of the problem. The audio disturbances is because of the line connection problem of audio. I once had it . i massaged it aound and got rid of this problem. The audio plane is too tiny in the laptop and opening and finding it would be a cumbersome procedure. Just massage the surface of audio gently without using force on the finger tips.
                  If the audio is totally absent, then it would be drivers problem. You could hear the sound. ok

scarsxp:
Alright, I told him to come here. I talk to this guy on skype. I did a couple of things with him.

Issue mainly was that spotifier (music streamer) was lagging like every 10 seconds. So I remoted in team viewer. I closed chrome.exe, since he had a lot of tabs open. And it seems to take up a lot of memory, even though he had memory free. So it should work right. But I closed it. He said the music didn't lag, after I closed chrome. Or since I team viewed in and he played a song.

Spotifier helper.exe was running like what 3 in the background. So I closed those programs down. In fact deleted the exe in the folder of the program. backed it up just in case. Disabled it in the registry. Seemed quite useless and annoying.

He was running two anti virus programs Avast and Microsoft security essentials. Both had live protection turned on. I figured he should just have only one.  So he choose Avast, and I uninstalled MSE. Then I configured some stuff in Avast, such as not scanning while the disk is running. Not sure what that was. Maybe that was causing the problem. Avast doesnt take much ram.

He also said Mpc.exe never had a problem when running music or videos. So maybe it's tied to that specific application. Anyways after doing some stuff, ending tasks.

I loaded up chrome. had about  20 tabs, and the lag seemed to go away on spotifier, we tried a youtube video. Lag went away. He hasn't tried a game yet.  It was using about 4 gb of ram out of 6 gb. But no lag with video streaming.

Did disk check by the way. That went okay. Tried to have him run SMART test, but that wasn't so easy since the program we used wasn't working right.  I might have him use a dos boot disk to make sure everything is okay. Checked event viewer, didn't see disk errors anyways. The program I tried was fjdtwin.exe from storage toshiba's website. His disk drive is : Toshiba MK7575GSX . So it's hard to find diagonstic tools on that.

Thought it could be over heated, the temps weren't too bad for a laptop.
http://puu.sh/aRYmZ/6eabb3204b.png
http://puu.sh/aRYlU/307a86a1ae.png
67C might be a little high. Is it?


One thing that concerns me is a program called

G Buster browser defense

I researched it, it could be a trojan or be a use. Lots of complaints about it. Tried to remove it, but moveonboot wouldn't load. But I did disable it in services.
Tried to kill it in task manager, and process explorer. But it renables. So it's probably something has to be done in safe mode to get rid of.


That's sort of it for now. It's running fine, he might want to run combofix. I tried to disable avast, but that probably needs to be done in safe mode. combofix maybe needed to run in safe mode. Combofix just warns about avast, possibly all I needed to do was disable it rather than ending the exe and it would have worked.

He did run spybotsearch and destroy and restarted. I think he ran a few others.


My main concern is chrome. It seems like it uses way more ram then firefox. Don't know what he is going to do with that. Even though he has enough ram freed up Is it necessary to use so much? I just don't know. It's annoying to figure out how much ram it's using. Because you have to actually total up the ram on each exe you are using per tab. And some are over 100mb of ram each or 80mb of ram. I guess that's how it's programmed

The main issue is spotify and youtube. And chrome.exe at least from what I can tell.

He thinks the problem might still occur. Is there any other advice that would be nice.

Obviously laptops aren't workhorses like desktop, but his is a gaming one. Even then I know it's not a workhorse compared to desktops.

Again he just wants this documented. And he hasn't fully cleansed his computer from bunch of stuff in the background.
Maybe he still has to run some stuff. Any advice is appreciated. I just don't care for chrome.exe. Any of you guys used it? Or have any advice. Perhaps he has to get rid of chrome plugins as well.

jraju:
Hi,  Scaresxp
                       Chrome is compromised with some trojans easily. Firefox is the best browser, even though it uses chrome in the back ground. Firefox fixes everything, by alerts  and it consumes less mb.
                         Regarding malwares and trojan, i would not suggest spybot. It tooks much of resources from the start and it is not that much dependable program like combofix, aswmbr.
                         If the fault is with the application, then he has to reinstall the software for the application afresh.Running malware bytes would definitely get rid of those buster browsers. Combofix is the next alternative. Malware bytes threat scanner found almost all rootkits, trojan and what not in the computer safely.
                        But the problem is , i think , in the application software files.

scarsxp:
I don't really get that with spybot (it's a simple program). Because when he used it, it seemed totally different from mine. Like it was a live protection program. Mine just stays installed and doesn't run in the background. Very simple to use, not cpu tasking. But if it's not great at finding things. Then okay.

Yeah, I think he does have to get rid of chrome. This is getting ridiculous, he told me he used it because he liked a certain feature that you can sync all of his web page history with google + or profile or whatever it was called. I don't think the risk is worth the reward.

Yeah, I will have him run combofix and malwarebytes then. Or when he sees this he will run them.

Navigation

[0] Message Index

[#] Next page