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laptop "hiccups"

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Shane:
Sounds like you did all the right steps. If the problem comes back then doing a clean boot with all the 3rd party stuff disabled from startup would be a good test as well.

Because if the problem happens with all the 3rd party programs not running then we can count those out as the problem. If doing a clean boot keeps it from happening then we know it is one of those programs.

There is a good chance that if it is memory related and there is a memory leak from a program and the page file comes under heavy use that it will take some time after the system has been started up to tell.

You could also have him install the free version of my CleanMem tool and that might help keep things under control as well.

Shane

scarsxp:
I don't think this is normal at all. He has 800,000 on a tab on chrome.exe on a youtube video he says is lagging.
I watch the same video, and I'm at like 9,000 between 10,000 for the whole firefox.exe

http://puu.sh/aUmzs/89953c6d5b.png

I'm not too familiar on these numbers and how it works with the hard drive although. So I ask your opinion.

Maybe I'm monitoring the wrong thing when the lag occurs. Don't know. There is a lot of other columns in the processor page columns in task manger. Still want to monitor the Total bytes/sec in resource monitor. Seems more accurate for disk usage.

scarsxp:

--- Quote ---Because if the problem happens with all the 3rd party programs not running then we can count those out as the problem. If doing a clean boot keeps it from happening then we know it is one of those programs.
--- End quote ---

Okay did clean, boot. By disabling all 3rd party programs except microsoft. It's still doing it. Now what. It's a microsoft program doing it? Or is it a hardware issue with the laptop?

Also, I made sure he disabled chrome.exe before he did the test. He also says it happens in mpc.exe.

Going to have him make a video with his cell phone of what exactly this lag looks like when he is playing the video. I have never seen it when I team viewed in.



Also, he ran combofix finally and did that before we did the clean boot test. It did it's thing and showed a log.


http://tempsend.com/DE7D426610

Here is the video. By the way, I reset pagefile.sys and hiberfile.sys, basically virtually memory.
Installed a different audio driver.
team viewed in, watched a video on vlc, didn't lag for him. I told him to close team viewer
the video started lagging. What the heck?

question is why would it work in team viewer , but not work properly if team viewer is not being used. Why is it when I'm viewing it through team viewer it works?

Then I told him to disconnect wireless (he disconnected it through network and sharing) . And he played the video.
And he says its working without lag. Cant fricken believe it. Now how do I fix the problem. Now that I got it isolated to something with the internet enabled. Or internet related.

What to do next, maybe he should try a wifi spot some where to see if it lags there. To see if it's just his wireless connection. Or any internet connection.

Boggin:
Not sure why Team Viewer should make a difference but have him do speed tests on wired and wireless and have him download inSSIDer to see if there are channel conflicts http://www.techspot.com/downloads/5936-inssider.html

scarsxp:
Not sure either. But disabling his wireless seems to fix the issue. I asked him to do that a couple of times. Just to make sure that was it. It seems like that is what is reproducing the problem. The problem itself started happening 2 weeks ago when he got a new ISP (not too long after).

It could very well be a problem with some network drivers, network software, or anything network related installed too. That's another thing came into my mind as well, is his wireless internet connection secure?

So thanks for the program recommendation.

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