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Cannot get access to the internet
Boggin:
I don't think Citadel is stopping connectivity as it requires that to spread its malevolence.
Subsequent anti malware scans have found no sign of that or any other infection and while his ISP could block his connectivity because of it, as other machines are working okay, I'm not sure if they could have blocked just this computer's MAC address - which is why rhuffman needs to contact his ISP to see if it's still broadcasting Citadel.
Because other machines can connect, then this would normally eliminate the router - and it's assigning a DHCP address anyway.
Without going back through the thread, I don't think we've tried running IE without add-ons yet, but as there's some sort of connection with bitcomet (although I'm not familiar with it) then it's not likely to be a malicious add-on
There's one thing that an infection can do and leave after it has been removed and that is to corrupt the Hosts file, but MS has a Fixit to reset that back to default, which can be downloaded and copied across http://support.microsoft.com/kb/972034 - so that is something else to try.
jraju:
Hi, Rhuffman,
Did you see my post dated september 9 and try the microsoft scan
rhuffman:
Sorry guys i did not reply over the last few days, have been busy with work. Reading posts now and will reply soon.
rhuffman:
Contacted Telus and their response is "We have not seen any new activity since Aug. 22nd. It is possible that the scans you tried resolved the issue already.
". Ponit of note no browsers at all will connect on this computer and yes i tried running iexploer with all addons turned off. I installed EMSISOFT Anti-Malware as suggested and fired up Bitcomet, it immedialtly bloced bitcomet.exe and it detected it trying to access FALCOWARE.COM. I have run the MSERT.exe file as well. Any virus or malware was deleted. (Point of not alot of the files these virus scanners have said were infected were keygens for various programs (all false positives) they also have said my warcraft mouse files were possibly an issue as well as my wow64.exe file to launch the game. I think i am getting alot od wrong diagnosies from these programs. None of these virus programs have detected anything to do with Citadeal. Here is the route file and bitcomet running in background all files are saying connecting and do not download since the block.
Boggin:
You didn't get back to us if you had checked Event Viewer - Post #28 describes how to check for the errors.
It was interesting that bitcomet.exe was trying to take you to Falcoware.com so you could have something malicious on there.
Either with the partial connectivity or you can save and copy across - download AdwCleaner http://www.bleepingcomputer.com/download/adwcleaner/
Click on Scan and when that has completed, it may show items in the lower box that you can uncheck if you want to keep.
Click on Report and that will show what it has found - if it has found any files that it wants to delete, close the Report and click on Clean.
It will produce another report after the reboot as to what it has deleted and then see if you can connect through Telus.
If that still fails then I think you should use the link in Post #30 to create a Kaspersky Rescue Disk and boot up with that.
It may be able to get an Internet connection if you wire up so that it can update itself when you choose that option and then have it Scan C:
This will take a number of hours and when it has completed, click on Shutdown to see what it does then - it initiated a chkdsk /f on mine but it may take another path for you as I had a different problem when I used it..
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