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Cannot get access to the internet
Boggin:
Can you copy across MiniToolBox from the link in my last post, check all of the boxes then post its report on here so we may be able to see what is going on ?
If the "good" computer is otherwise working okay, then the Safe Mode problem can be looked at later as it's best to work on just one machine at a time - but you could download the auto detect and install the graphics drivers if it gives you a download. http://support.amd.com/en-us/download/auto-detect-tool
If it says you're up to date and doesn't, then go Start - All Programs - right click on AMD Catalyst Control Center and select Delete then try the auto detect again.
After the drivers have downloaded, select the Custom install and click on Select All and let it do it's thing - but we need to concentrate on the original Network problem.
rhuffman:
Here is the report from Minitool Boggin.
Boggin:
Thanks for that.
First or all, in Post #40 I asked you to copy across http://support.microsoft.com/kb/972034 and assumed you had run the Hosts file reset.
Unless you have added entries to the Hosts file, additional entries can be the result of an infection and resetting it can resolve Internet connectivity problems.
When you've run the MS Fixit, open a command prompt as an administrator and run these commands (again ?) -
netsh winsock reset catalog
netsh int ip reset resetlog.txt
ipconfig /flushdns
ipconfig /release
ipconfig /renew
ipconfig /registerdns
exit
Now reboot.
Hopefully this should reinstate the Subnet Mask to 255.255.255.0 that it should be and was and reinstate connectivity.
The Teamviewer errors could be because of lack of Internet connectivity.
Sometimes iTunes and Bonjour can cause connectivity problems, so a temporary uninstall of the former and stopping the latter may also need to be done if connectivity hasn't returned.
Has the licence on Stardock Multiplicity 2 expired as that could be the reason for it being stopped and if you no longer need it, then uninstall it.
Have you ever had Counterspy or Vipre installed - that's the only info I can get about SBRE and an incorrect uninstallation of either can leave residue.
I don't know what the E Rawdisk is - perhaps Shane can shed some light on that.
I think you still need to uninstall µTorrent as that could well have been the source of Citadel and can be for any other nasty.
What is the Pendrive for that you have plugged in - Drive J: ?
When connectivity is restored, Firefox, Adobe Flash Player, Adobe Reader and Java need updating.
jraju:
Hi, Boggins. Other solutions given by you will definitely solve the problem, but uninstalling utorrent. Would it be possible. I already written about my experience in my posts on this thread. It totally stops the int con once it is removed. My modem lights were fine but the blinking light at the back would not blink. Whatsoever you try , like restore , it will not work, as there will be no restore points available. At last i resorted to reinstall the Os not repair. Then only i could see the light, that is internet connectivity. I already enclosed the link about how it could corrupt the DNS server.
What is this mini tool . can any body run like ccleaner?
Boggin:
Thanks for the bit about uTorrent, I'll have to have a Google about its safe removal.
Anyone can download/run MiniToolBox - it isn't a program like Farbar that security experts use to diagnose malware/networking issues http://www.bleepingcomputer.com/download/farbar-recovery-scan-tool/
I've never really got the hang of that one - it produces two reports but I've only ever managed to find one of them :smiley:
Edit
Which method did you use to remove uTorrent ?
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