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Printer spooler does not work

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Shane:
Do this, run the chkdsk again but do this command

chkdsk C: /r

It will come up and say the drive is in use and would you like to schedule it, hit Y and then enter. Then reboot.

Before windows comes up it should start the chkdsk and it will check for bad sectors as well, this scan will take a while so keep that in mind before you do it in case you need the system for anything.

If it doesnt start the chkdsk at the next reboot try the command again, for some reason it doesnt always take on the first try.

Shane

Boggin:
If that still fails then you may find something in this article or the sub link in its first post to address your original problem  http://h30434.www3.hp.com/t5/Printer-All-in-One-Install-Setup/drivers-won-t-load-in-windows-8-1/td-p/4488902 but because the registry fix didn't get a reply, that hasn't been confirmed as a fix - but before you make any changes to the registry, click on RPC > File > Export > give it a name and that will back up that folder which you can restore in regedit by File > Import then click on the .reg file then Open.

In services.msc can you check to see if RPC RPCSS is showing as Started and Automatic ?

Commess:
I did chkdsk C: /r. After 2 hours scaning, I tried again to start print spooler, not working. It can not solve this problem.



I checked. RPC RPCSS is showing as running and Automatic .

Commess:

I followed fowlling steps, but there are not "Internet" under Rpc.


NOTE: Serious problems might occur if you modify the registry incorrectly. Therefore, make sure that you follow these steps carefully.
1. Click Start, click Run, type regedt32 in the Open box, and then click OK. This starts Registry Editor.
2. In Registry Editor, expand HKEY_LOCAL_MACHINE.
3. Under HKEY_LOCAL_MACHINE, double-click Software, double-click Microsoft, and then double-click RPC.
4. Under RPC, select Internet.
5. On the Edit menu, click Delete to delete the key.
6. On the File menu, click Exit to close Registry Editor.
7. Click Start, and then click Shut Down. Select Restart in the list, and then click OK to restart the computer.

Boggin:
I didn't have Internet under my RPC either in Win 7 but thought Win 8.1 may have been different.

From what you have tried, unless Shane has any more ideas - I think the only option would be to Refresh, but you could create a bootable 8.1 ISO from http://www.microsoft.com/en-us/evalcenter/evaluate-windows-8-1-enterprise (read the Pre-Install info) and use Imgburn to create the bootable disk http://filehippo.com/download_imgburn and boot up with that to see if an offboot sfc /scannow would sort things.

In Win 7 when you boot up with an install disk for this, you select Repair your Computer and navigate to the Recovery Environment (WinRE) and select Command Prompt.

At the cmd prompt enter bcdedit |find "osdevice" (that's a Pipe symbol before find) and using whichever partition letter enter (assuming C: )

sfc /scannow /offbootdir=C:\ /offwindir=C:\Windows

I think this should be similar for Win 8 etc. but Shane will probably be able to guide you should you need to adapt any steps for Win 8.1

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