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[ Help ] Windows restarts sometimes , and not others.
BilBrasil:
--- Quote from: Boggin on September 25, 2014, 09:10:42 am ---I'm not sure what you mean by that.
While your English is OK - your posts can be a bit vague.
Perhaps you could be more expressive if you put your reply into Google Translate then copy & paste the translation - this is what I had to do on another forum when someone posted in another language :smiley:
https://translate.google.com/
--- End quote ---
I'm doing this. In short when I give the command to reniciar my Netbook, it does not restart.
I am obliged to go to the button images to reconnect.
I've done all the porcessos you spoke
Boggin:
Is this happening when you extend the Shut down button to select Restart ?
Boggin:
I think this could either be a Graphics driver or BIOS problem.
Go to Acer support - I think this is yours but a Google from your location will get you the link if not http://br.acer.com/ac/pt/BR/content/support and download the Graphics drivers.
If that doesn't do it then check to see if the BIOS version is newer than what you have installed, but before re-flashing the BIOS you must have the battery installed as well as being on AC power http://smallbusiness.chron.com/upgrade-bios-acer-laptop-48800.html
Shane:
Driver problem is possible but I have had this happen on a few of my customers computers and for them it turned out I just needed to update the bios.
When windows shuts down or reboots it actually sends the command to the motherboard of when to power off or restart. On some of the systems there was a problem with that, they booted up fine but every time I would restart windows would shut down all the way but then just a blank screen, windows was done but the mother board didnt do the command to restart.
So once I found a bios update for the motherboard and installed it the problem went away.
So for this laptop I would go to the acer site and put in the model number and see if they have a bios update for it. :wink:
Shane
BilBrasil:
--- Quote from: Shane on September 25, 2014, 12:52:25 pm ---Driver problem is possible but I have had this happen on a few of my customers computers and for them it turned out I just needed to update the bios.
When windows shuts down or reboots it actually sends the command to the motherboard of when to power off or restart. On some of the systems there was a problem with that, they booted up fine but every time I would restart windows would shut down all the way but then just a blank screen, windows was done but the mother board didnt do the command to restart.
So once I found a bios update for the motherboard and installed it the problem went away.
I did it now with a certain fear ! Well let's see if it is normal now , as it is varied through the fact restart .
So for this laptop I would go to the acer site and put in the model number and see if they have a bios update for it. :wink:
Shane
--- End quote ---
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