Main Forum > General Computer Support

(Solved) Problem with Word after Windows Repair (All In One)

(1/6) > >>

Lady:
Hi Shane, first of all: a BIG THANK YOU for making the repair program! I'm trying SO hard to avoid a re-installation. Getting all the programs and settings right again is a nightmare. I used to read books in my free time..... But it's so good to see that there are people who are willing to HELP others. Wonderful!

Windows 7 Home Premium, Microsoft Office 2007

I did the repair program because all sorts of things had been going wrong since I bought this new pc a year ago, the worst being Blue Screens and freezing and often hanging on closing down. I'm not an IT person (although I know a lot by now, esp. for a girl, haha), but my feeling was that an old external harddisk was not in its right mind anymore (it was often running and doing something for hours without any order on my part) and that this corrupted HD had damaged software in the pc. So I threw that one away and bought a new one. On a computer forum they helped me tremendously but to no avail and then they gave me this suggestion. I did the repair a few days ago and so far so good, but I have a new problem. When I open Word I get error messages regarding templates. I have no idea what these templates are about and whether I need them or not. I tried to get them back into the game by checking them again, but nothing happens. I'll send screenshots along. I get the same two error messages (screenshot 1 and 2) for the first 10 templates in screenshot 3 that are unchecked.

Hope you can help me out with this.

Kind regards,
Lady

Shane:
I can only read English, so I will try my best on what the screens show :-)

So from the looks of it your old drive had bad sectors, and you had data on those bad sectors that got corrupt. When you moved all the files to the new drive those corrupt files also where copied over. I think some of those templates are the ones that got corrupted.

Anytime Word shows messages like that, it is saying it doesnt know how to read the file, which means the file is in a format it wasnt expecting, which means the file is most likely corrupt.

So those files simply need to be replaced. I use Office 2007 myself as well, but only the english version, so I am not sure if the files are the same, but if you like I can zip up the template files for you and you can give it a try. :wink:

But if you happen to have the office install cd then you could just try a repair install of it first, and if that doesnt work then just uninstall office, reboot and then reinstall it. Then all the files will be replaced and fixed. But if you dont have the office install cd then we will do it the manual way.

Shane

Lady:
Thanks so much, Shane, for your quick response!

Excuse me for not translating the error messages. I presumed you to be savvy enough to know what they meant.  :cheesy: The good news is that I got a light bulb moment just now.  I think I know what these templates are about. Actually these are not about templates rather than plug-ins, if that is the right word in English. [In Word > Options for Word > in the left pane it's the third word from below :S.] Plug-ins for my digital dictionary programs that I linked to Word. In the start folder of Word [C:\Users\User\AppData\Roaming\Microsoft\Word\Start] the top 10 files were shown in the error messages. I hope you're still with me, haha. My educated guess is that these files were corrupted and that I can fix this by just re-installing my dictionaries instead of the whole Word program. What do you think? That would save me a LOT of time and effort! But check out my screenshot of this startup folder. It could just as well be that these files were duplicated and corrupted. The top half of them are all listed on October 17. That's odd. I had a crash on the 17th according to the log files (bug control), but I see no report of it in the Minidump file. But maybe I can just delete those top 10 from the Start folder to solve this? What do you think?

Two more questions, if you please, Shane. One: the way you describe the corrupted sectors of my drive makes me feel like my pc is, or was, in a very bad state. Do you think that's true and would your Windows Repair really have fixed all of that? In other words, a total re-installation of Windows is not necessary anymore?

Secondly, can you confirm my theory about the external harddisk that went cuckoo being a possible cause for so much software damage? I'd like to know why this brand-new pc gave me sooooo much trouble. :S

Have to tell you some good news I JUST found out!! In the Windows system log files I used to find Errors every time I had closed down the pc in the normal way, saying that the system had closed down unexpectedly. I knew this was bad. I did the Windows Repair on the 17th and from the 20th onward there have been no such Errors anymore!! Is this cause for celebration or what?!  :cheesy:

A possibly very happy Lady

Lady:
Oh dear, I spoke too soon. Saw an Error about unexpectedly closing down again, about last night....   :sad:
The odd thing is, there was such an Error eventlog every time I closed the pc down and there wasn't any on the 20th. I don't understand why it returned. Do you have any idea what's going on there?

Sorry, Shane, lots of questions. :S

I enclose a screenshot of the Eventlog. It's in Dutch. Ask me what it means in case you wanna know more. That's why I also enclose the XML details. Maybe that gives you some info.

Shane:
You might have your system set to auto reboot when a blue screen happens, and so when your shutting down something is crashing, causing the blue screen and the system auto reboots and you see the error.

Grabbed the WhoCrashed program here
http://www.resplendence.com/download/whocrashedSetup.exe

And when you open it click the analyze button and see if it shows anything :wink:

Shane

Navigation

[0] Message Index

[#] Next page