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Computer -Randomly- Freezes -Solved-
Boggin:
Can you confirm if HWMonitor is showing high temps when you don't have the fan blowing on it ?
Have you blown the vents out as well as over the keyboard with a can of compressed air ?
Some laptops cooling is done through the keys.
While they are called laptops, they should only be used on a flat surface so the underside air intake doesn't get blocked or draws in fluff etc.
How old is the laptop because thermal paste can need renewing and is beyond the control of the user.
If it is overheating then you should take it back because if it does knack the CPU/motherboard, then you could face the cost of repair because of negligence in not reporting the fault.
silents429:
Can you confirm if HWMonitor is showing high temps when you don't have the fan blowing on it ?
Have you blown the vents out as well as over the keyboard with a can of compressed air ?
-Yes I have kept this laptop in glorious condition and sprayed compressed air where needed, I have even taken all the keys off and cleaned under them a bout 2 weeks ago.
Some laptops cooling is done through the keys.
-This one doesn't.
While they are called laptops, they should only be used on a flat surface so the underside air intake doesn't get blocked or draws in fluff etc.
-I am unsure how else I would use it if it wasn't on a flat surface.
How old is the laptop because thermal paste can need renewing and is beyond the control of the user.
-I got it in 2012 brand new, out of its box.
If it is overheating then you should take it back because if it does knack the CPU/motherboard, then you could face the cost of repair because of negligence in not reporting the fault.
- I have reported the fault to my schools worthless IT system, It comes down to them assuming I beat the laptop over the side of a door, or assuming I got it infected with malware. By no means have I done anything wrong to the computer to cause anything, its been used frequently for 2 years and it most certainly wasn't expensive in the first place. And I won't be forcing me or my parents to pay twice what it was originally bought for.
Boggin:
You would have HWMonitor to prove it was overheating under normal conditions - that's if you've installed it as you have yet to answer my repeated requests as to whether it does confirm overheating.
If there's no physical damage to the case then their claim of damage would be groundless and checking for any malware can easily be done.
You said earlier that you would have to send it back when done - so are you on a Lease scheme ?
If this is the case then they are responsible for any hardware repairs unless you have a contract that says different.
silents429:
The monitor software just isn't working, not in safemode or in normal. The process starts but nothing else happens.
And I am able to send the computer back at any time for a new one, They already send out newer and better laptops to students now anyway.
I have to give it back once I am done with highschool, I myself have not signed any contract, only read a paper that warns me about breaking it.
Unfortunately for me, their is this thing with the screen, like dirt is INSIDE it or something that I can't get too. Was going to ask on the forums about it in the future, but its hardly a problem.
I know it has to be a heat issue because this all didn't start happening til I moved to South Carolina, With higher temperatures inside and outside, Of course the definite proof with the software you gave would be nice too.
Boggin:
I've never heard of HWMonitor not running.
Try the free version of Speccy http://filehippo.com/download_speccy
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