Main Forum > General Computer Support
bad internet connection - need help
Boggin:
Did you initially have to log into the router to enter your broadband username and password ?
Opening a command prompt and entering ipconfig /all will display the Default Gateway which is the router's log in URL address.
Can you post the make and model of the router and then we can have a Google to see if anyone has posted user instructions.
It doesn't matter what language a Google link is in as we can use Translate with Bing.
If you are free to do so and you have alternative broadband suppliers, I would suggest that you Google to see if they have a forum and check out their most common complaints to determine that you're not going to be going from bad to worse.
Normally threatening to leave a supplier can sometimes motivate them to take some remedial action.
Did you try inSSIDer3 to see if you could change to another channel ?
While this could help with a WiFi connection, it won't do much if what you have coming down the line is poor.
When you wire up do you disconnect from the SSID so that you are just Ethernet connected as wiring up and having WiFi enabled as well wouldn't determine if Ethernet is any better.
With ADSL your connection quality and speed are determined by the length and quality of cable between you and the exchange.
As a rough guide, in the router stats look for the Downstream Attenuation and divide that by 13.81 and that will give the answer as kms.
To power cycle a router you switch it and your computer off as well as disconnecting all cables.
After it has sat like that for a couple of minutes, connect all of the cables and just switch on the modem if separate to the router.
Wait until all of the lights are back on and solid then do the same for the router and then switch the computer back on.
You can check your speed at www.speedtest.net and doing this before and after the power cycle will show if there has been any improvement, but I suspect your problems are due to either your ISP's equipment at the exchange or the quality of the cable between you and the exchange if your Downstream Attenuation isn't over 60dBM.
Samson:
--- Quote from: Gamezertruth on November 22, 2014, 06:01:23 pm ---
--- Quote from: Samson on November 22, 2014, 03:21:39 am ---Check your router stats first.
http://www.kitz.co.uk/adsl/frogstats.php
--- End quote ---
i check this site and my router name isn’t listed there !
--- End quote ---
What is the make and model No of your router?
Gamezertruth:
--- Quote from: Boggin on November 23, 2014, 01:36:58 am ---Did you initially have to log into the router to enter your broadband username and password ?
--- End quote ---
yes i have all that
--- Quote from: Boggin on November 23, 2014, 01:36:58 am ---Opening a command prompt and entering ipconfig /all will display the Default Gateway which is the router's log in URL address.
--- End quote ---
i just check this and here a screenshots
--- Quote from: Boggin on November 23, 2014, 01:36:58 am ---Can you post the make and model of the router and then we can have a Google to see if anyone has posted user instructions.
--- End quote ---
i have already googling and there a few topic about this stupid router but all members there’s they saying this router is the worst one and they also saying this router have no website to get a support or at least to get a firmware image file from there website if there a website lol !
Designed for STC
Afaq DSL Shamel -Model 006
manufactured by Sagemcom France
made in China
--- Quote from: Boggin on November 23, 2014, 01:36:58 am ---It doesn't matter what language a Google link is in as we can use Translate with Bing.
--- End quote ---
yes that’s fine we can do that
--- Quote from: Boggin on November 23, 2014, 01:36:58 am ---If you are free to do so and you have alternative broadband suppliers, I would suggest that you Google to see if they have a forum and check out their most common complaints to determine that you're not going to be going from bad to worse.
--- End quote ---
my alternative broadband suppliers i think is over! and i will do other Googles check to find any Related forum but anyway i think I’m going down anyway lol! and all websites is blocked ! :artist: :tongue:
--- Quote from: Boggin on November 23, 2014, 01:36:58 am ---Normally threatening to leave a supplier can sometimes motivate them to take some remedial action.
--- End quote ---
That's what we do ! If they simply ignore us then we're going to kick the fat a*S over there lol
--- Quote from: Boggin on November 23, 2014, 01:36:58 am ---Did you try inSSIDer3 to see if you could change to another channel ?
--- End quote ---
how i did that ?
--- Quote from: Boggin on November 23, 2014, 01:36:58 am ---While this could help with a WiFi connection, it won't do much if what you have coming down the line is poor.
To power cycle a router you switch it and your computer off as well as disconnecting all cables.
--- End quote ---
i will this Later today or so !
--- Quote from: Boggin on November 23, 2014, 01:36:58 am ---After it has sat like that for a couple of minutes, connect all of the cables and just switch on the modem if separate to the router.
Wait until all of the lights are back on and solid then do the same for the router and then switch the computer back on.
You can check your speed at www.speedtest.net and doing this before and after the power cycle will show if there has been any improvement, but I suspect your problems are due to either your ISP's equipment at the exchange or the quality of the cable between you and the exchange if your Downstream Attenuation isn't over 60dBM.
--- End quote ---
that’s what i do too for all day and i had to doing a router reset everyday Because of slow d-down Internet lag
Gamezertruth:
--- Quote from: Samson on November 23, 2014, 04:21:57 am ---
--- Quote from: Gamezertruth on November 22, 2014, 06:01:23 pm ---
--- Quote from: Samson on November 22, 2014, 03:21:39 am ---Check your router stats first.
http://www.kitz.co.uk/adsl/frogstats.php
--- End quote ---
i check this site and my router name isn’t listed there !
--- End quote ---
What is the make and model No of your router?
--- End quote ---
here you go my router info
Designed for STC
Afaq DSL Shamel -Model 006
manufactured by Sagemcom France
made in China
Samson:
Put 192.168.1.1 into your browser address bar then hit "enter".
This should get you into the router's web interface. Unless you have changed them, the "Username" should be "admin" (without the "s) and the "Password" should be "admin" (again unless you have changed it, and again no"s). You should now be logged in and should be able to find your router/ line stats in there. This will give an idea of your line quality, what speeds you should expect to get and what you are getting.
Edit this is the default username and password for most Sagem routers, hopefully will work on your model :wink:
PS those figures that you posted for your speed test are n't too bad, what speed did your ISP SAUDINET say you'd get?
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