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SOUND CARD QUITS LESS THAN 2 MINUTES AFTER A REBOOT

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HDCOUNTRYGUY:
Hello Boggin,

i attached a screen shot of the sound tab, i don't know if anything here is unusual or bad?

Pleae advise!

Boggin:
At least we now know what the conflict is.

Can you confirm the model number http://support.creative.com/kb/ShowArticle.aspx?url=http://ask.creative.com:80/srvs/cgi-bin/webcgi.exe/,/?st=185,e=0000000000142828675,k=7607,sxi=11,varset=ws:,case=83341 as the DEV No 0008 gives that as a Sound Blaster Audigy 4 http://www.pcidatabase.com/vendor_details.php?id=644 but when I've gone to creative.com all I can find for SB1550 is for an Audigy 5/RX http://support.creative.com/kb/ShowArticle.aspx?url=http://ask.creative.com:80/srvs/cgi-bin/webcgi.exe/,/?st=496,e=0000000000142825517,k=7698,sxi=11,varset=ws:,case=10846 (2nd of 2nd group down)

This is the only driver I can find on their site which is for Audigy 5/RX SB1550 http://support.creative.com/Downloads/welcome.aspx and from the release date looks like the same driver that you have installed.

You may have to contact Creative for advice in obtaining a WHQL XP driver or one that is verified and make a note of what that error message says.

HDCOUNTRYGUY:
Hello Boggin,

I don't know what dev 0008 means or how you interpret it, but i think this is important.  When i first put this tower together i did install a new Audigy Fx (4)  sb1570.  afterwards when it didn't work i called creative and they told me it was the wrong board for my system and to but the Audigy Rx (5)  sb1550.  Thisis the hardware i currently have installed in my tower.  I thought i uninstalled all the previous files for the Audigy Fx but not sure since the windows remove programs wouldn't do it for me and creative didn't have an uninstall file for this purpose, there maybe still an undesireable file left over from the first installation.  BTW, my os is win xp pro 64bit sp2.  So now since you've determined that the dxdiag has reported this Audigy Fx (file/driver?)  is it possible for me to remove it and set things straight?

Thank you,
H-D

jraju:
Hi, I have given the microsoft solution for this particular problem. This is for xp which you have. There is known compatibility of drivers of sound blast with microsoft. This is the fix. I will send the link in my next reply or edition. Pl see the link
http://support.microsoft.com/kb/313022

Boggin:
While I don't know what jraju's MS link provides, Windows doesn't like unverified signatures which is why it's blocking the install, but if you also have residue of Audigy 4 then the 5/RX SB1550 driver also wouldn't sit well.

In your DXDIAG report it gave a Device ID PCI\VEN 1102 & 0008 DEV number.

The VEN is the Vendor ID and DEV is the Device ID.

You then enter those numbers into http://www.pcidatabase.com/ and press enter which will give you a number of possibilities and you line up what is given for the Device ID No. which got me that long list - they aren't normally as long as that one though.

I think you would be as well to uninstall all SoundBlaster bits to start again should any residue from the previous Audigy 4 install be causing any problems.

It is a bit more involved than just using Windows Uninstaller http://support.creative.com/kb/showarticle.aspx?sid=85237

@ jraju - Did you test that MS link as it's just hanging for me, although I've found that with a number of MS Support links recently and on one occasion when I finally managed to get to one, it had a warning that they were having problems with their Servers.

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