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cannot connect to Microsoft update, Microsoft Security Engine (Solved)

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Gamezertruth:

--- Quote from: Shane on February 16, 2015, 03:21:08 pm ---Combofix did find and cleanup some things, how is the system now after all those scans?

Shane

--- End quote ---

You've missed something about the Rick’s reports! It has a multi-anti-virus installed on his system. :smiley: so there is an Conflict  :rolleyes:


--- Quote ---21:44:54.0681 0x1578  Waiting for KSN requests completion. In queue: 27
21:44:55.0681 0x1578  Waiting for KSN requests completion. In queue: 27
21:44:56.0694 0x1578  AV detected via SS2: Microsoft Security Essentials, C:\Program Files\Microsoft Security Client\msseces.exe ( 4.7.205.0 ), 0x61000 ( enabled : updated )
21:44:56.0695 0x1578  AV detected via SS2: 360 Total Security, C:\Program Files\360\Total Security\safemon\QHSafeTray.exe ( 6.0.0.1005 ), 0x51000 ( enabled : updated )
21:44:56.0700 0x1578  Win FW state via NFP2: enabled
21:44:56.0701 0x1578  ============================================================
21:44:56.0701 0x1578  Scan finished
21:44:56.0701 0x1578  ============================================================
21:44:56.0710 0x0fe8  Detected object count: 0
21:44:56.0710 0x0fe8  Actual detected object count: 0
21:45:34.0994 0x157c  Deinitialize success
--- End quote ---


--- Quote from: Rick on February 13, 2015, 11:52:43 pm ---
--- Quote from: Gamezertruth on February 09, 2015, 11:13:27 pm ---your Computer may be infected ! or host file got malware did you run a malware scan ? give this a try http://www.adlice.com/softwares/roguekiller/  :smiley: and make sure you clear the host file after RogueKiller done the scan !

if RogueKiller doesn't fix your problem then give combofix a try http://www.bleepingcomputer.com/download/combofix/

--- End quote ---


Have run rogue killer; two issues
it catches my drop down menus as a virus or problem area
It does not recognize 360

--- End quote ---

Rick you need To removed an antivirus program ! so you already have more then 1 anti-virus software and that isn’t good !  :smiley: and re-check your screenshot and you’ll  find what they point out !

Rick:

--- Quote from: Boggin on February 10, 2015, 02:43:18 am ---If you didn't add those entries to the Hosts File I would be inclined to reset it https://support.microsoft.com/kb/972034

If that doesn't fix your problem are you able to connect in Safe Mode with Networking ?

Using your restore points to prior the problem may do it but running the commands below from a command prompt run as an administrator can also help.

If your restore points are missing, that could be indicative of an infection and if you get the message the restore was unsuccessful, doing the restore in Safe Mode can be a workaround to that as it was probably your AV program interfering with the restore.

Create a restore point first if you're going to use ComboFix as it snagged a file which I allowed it to delete and it upset my system - I don't trust it.

netsh winsock reset

netsh int ip reset resetlog.txt

ipconfig /release

ipconfig /flushdns

ipconfig /renew

ipconfig /registerdns

exit (to close command window)

Now reboot.

Checking the Event Viewer for related errors could also give some info as to why this occurred could help if it's been a Windows problem.

--- End quote ---

hmmm;

Error running

netsh int ip reset resetlog.txt
restting echo request, failed.
access is denied

yes, ran cmd as adm

Shane:
Try those commands in safe mode with networking and see if it can do it, if you still get access denied then you might have something hooked into the network that is blocking it, an infection can do that.

Shane

Rick:

--- Quote from: Shane on February 28, 2015, 05:16:15 pm ---Try those commands in safe mode with networking and see if it can do it, if you still get access denied then you might have something hooked into the network that is blocking it, an infection can do that.

Shane

--- End quote ---

ok, how to chk for hooks?

Shane:
You cant really. You have to scan for rootkits and such. Also it is possible that it is a permissions problem in the registry, which my Windows Repair tool can fix if that is the case.

Those commands do read and write to the registry, so an access denied error could be from it not having access to something in the registry.

Shane

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