Main Forum > General Computer Support
(SOLVED) BSOD on installing zte data card Ac2739.
rama:
Position as on 13.02.2015
My Toshiba Satellite A100 - PSAAKL - 00M008 runs on genuine Windows Vista Home Basic - SP2 with auto updates enabled and is up-to-date. Though the system is slow (old model), and the Bios is 2007, there has been no major problem. However, when I tried to install zte data card Ac2739, windows consistently blue screens. I've ascertained that there's no problem with the data card itself. I have done the memory test, checkdisc, and sfc /scannow, but no issues. I've tried to install it in Safe Mode, Clean Boot Mode and with Avast disabled, but no go. Whocrashed says the probable culprit is cdrom.sys, but the installed driver version (2006) is the latest one. I've disabled the driver and tried to install the data card, but still the same result.
The USB port is ok, since I am using it to access GPRS through my phone.
I ran Driver Verfier for 48 hours continously, but no BSOD.
Position as on 09.03.2015
As a last resort, I re-installed Vista from my OEM disk - with no service packs. Still, the BSOD occurs when I try to install the modem. I think Vista is causing the BSOD by trying to install the wrong drivers. I've tried to prevent Vista from installing drivers by selecting the "do not install drivers" option from "Advanced System Settings - Hardware",but Vista still tries to install drivers, which results in an immediate BSOD. I've got the Reliance Netconnect software with drivers, but Windows is doing its own driver installation and BSODing.
There is another problem, doesn't seem to be related. After the Original 512 MB RAM failed, I've been using a 1 GB RAM in one of the slots. Now, because of the increased load, I've added another 1 GB RAM to the other slot, but both the BIOS and Windows show only 1 GB RAM. I've ascertained that both the sticks and both the slots work fine. Speccy and CPU-z also report 2GB RAM.I couldn't find any update for the bios.
I have uploaded the latest specs and mimidumps.
Any help is appreciated. Thank you.
Rama.
http://speccy.piriform.com/results/FK4TMhaINdRZasO3ZVEINUZ
Shane:
Rather odd that the cdrom.sys is causing the crash, that is a very basic driver file, unless it is infected or not the right version of the file.
Have you ran TDSSKiller yet by any chance?
Shane
Boggin:
When you boot up into Safe Mode you should be using the on board VGA.
In that mode go to Device Manager/Display Drivers and see if right clicking on the original graphics and selecting Disable allows you to install the new card.
It's a waste of time trying the Uninstall as Windows will probably reinstate it on the reboot.
As for the RAM - does your msconfig have a Max Memory check box - came across the same Vista problem (Google) where unchecking that box resolved so that Windows recognized both sticks.
rama:
Thank you Shane and Boggin for your inputs. I had indeed run TDSSKiller before re-installing Vista, and it found no infection. As for as cdrom.sys is concerned, the driver is fresh from the re-install from the OEM original DVD.
I went to safe mode and disabled the display driver and inserted the modem. Still the same BSOD blaming cdrom.sys.
msconfig does have a Max Memory check box, which was already unchecked. When I checked it, it showed 800 something and wouldn't go up by clicking the button. When I physically entered 1900, it returned to 800 something. There is no memory options in the BIOS.
Regarding BSOD, is there a way to actually stop auto-installation of drivers, and force it to install the drivers I have?
Regards,
Rama.
Shane:
Give this a try :wink:
http://www.addictivetips.com/windows-tips/how-to-disable-automatic-driver-installation-in-windows-vista/
Shane
Navigation
[0] Message Index
[#] Next page
Go to full version