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missing file problem

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Boggin:
There could be something recorded in Event Viewer for that failure, but run a command prompt as an admin and enter

dism /online /cleanup-image /scanhealth

It will take a few minutes to run but could be more informative than the sfc or the chkdsk.

Its report will open in Notepad when you open the CheckSUR file which you can copy & paste into the reply box.

The Windows Update Log should also have something but as it will be too big to post, this article may help you in some self help in reading it.

http://support.microsoft.com/en-us/kb/902093

Shane:
The tool can take a long time, unless it gives an error try to give it time. Might be a good idea to do a clean boot with all 3rd party startup programs disabled to make sure nothing is getting in the way.

Shane

mal23:
just done it.
=================================
Checking System Update Readiness.
Binary Version 6.1.7601.18741
2015-04-02 18:02

Checking Windows Servicing Packages

Checking Package Manifests and Catalogs
(f)   CBS MUM Corrupt   0x00000000   servicing\Packages\Microsoft-Windows-IE-Hyphenation-Parent-Package-English~31bf3856ad364e35~~~11.2.9412.0.mum      Expected file name Microsoft-Windows-IE-Hyphenation-Parent-Package-English~31bf3856ad364e35~neutral~~11.2.9412.0.mum does not match the actual file name
(f)   CBS MUM Corrupt   0x00000000   servicing\Packages\Microsoft-Windows-IE-Spelling-Parent-Package-English~31bf3856ad364e35~~~11.2.9412.0.mum      Expected file name Microsoft-Windows-IE-Spelling-Parent-Package-English~31bf3856ad364e35~neutral~~11.2.9412.0.mum does not match the actual file name

Checking Package Watchlist

Checking Component Watchlist

Checking Packages

Checking Component Store

Summary:
Seconds executed: 505
 Found 2 errors
  CBS MUM Corrupt Total count: 2

Unavailable repair files:
   servicing\packages\Microsoft-Windows-IE-Hyphenation-Parent-Package-English~31bf3856ad364e35~~~11.2.9412.0.mum
   servicing\packages\Microsoft-Windows-IE-Spelling-Parent-Package-English~31bf3856ad364e35~~~11.2.9412.0.mum
   servicing\packages\Microsoft-Windows-IE-Hyphenation-Parent-Package-English~31bf3856ad364e35~~~11.2.9412.0.cat
   servicing\packages\Microsoft-Windows-IE-Spelling-Parent-Package-English~31bf3856ad364e35~~~11.2.9412.0.cat

Shane:
There is a way to give the tool the files it needs.
http://blogs.technet.com/b/joscon/archive/2010/05/26/using-checksur-and-update-packages-to-fix-corruption.aspx

So if you like I can give you those 4 files and you can put them into the C:\Windows\CheckSUR\packages folder (If it isnt there you can create it) then the tool will use those files.

Shane

mal23:
yes please Shane but will need a idiots guide of how to do it.

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