Main Forum > General Computer Support
Missing Windows Servicing Packages files & update problems
Shane:
You can try using the cmd options to remove those updates, here is how to do it
http://community.spiceworks.com/how_to/38624-uninstall-specific-windows-updates-via-cmd-or-batch-file-in-windows-7-8-and-server-2008-2012
Then once they are uninstalled you can try windows updates and see how it does. Might be a good idea to run the repair windows update sin my program after you uninstall those updates, that way windows updates starts fresh on its scan.
Shane
Tone111:
Ok Shane, so we're going to try removing the suspect updates rather than replacing the 'missing' package files, well it's certainly worth a go and presumably far easier!
Soooo, I gave it a whirl, and unfortunately it's made No difference! :sad: I ran the removal commands individually in an elevated DOS prompt, then I combined them into a batch file and ran them again with admin rights - both ways finished Very quickly (within a second or two), so I'm not sure how much they were actually doing, given that none of the 5 updates are now showing in the Installed Updates list.
Then did a power reset and booted into (normal mode) windows again. Turned the firewall off, disabled my AV, ended any non-essential running processes and ran your (newly-released!) All in One Repair again. Pre-scan turned out exactly as before with all the many package files still appearing, carried on to the repair section and ran that - a few errors appeared on the grey command box while running so that wasn't a good omen :rolleyes: then rebooted after completion and tried WU again once connected to the network. Same old error message - update required to WU which then gives 80073701 when Install Now is clicked.
So bottom line is - No change. I also tried re-running the removal commands again, this time without any switches to see what was happening, and all of them gave the same error code and message 'Element not found' - indicating that the update is not there to be removed.
I'm guessing we're going to have to remove some registry keys or such now, seeing as the suspect updates aren't installed any more and replacing any 'missing' files is going to be a waste of time? Whatever, let me know what's required and we'll take it from there, cheers.... :confused:
Tone
Boggin:
From a couple of Google links regarding that WU error code, they suggest that SP1 hasn't been properly installed and downloading it again.
http://windows.microsoft.com/en-GB/windows7/install-windows-7-service-pack-1
While you say you have SP1 does it say that when you right click on Computer or My Computer then click on Properties ?
The final solution for WU Error 80073701 is either a repair install, reinstall or a factory reset.
If it will let you reinstall SP1 and that doesn't do it, check to see what a sfc /scannow now comes up with.
If it reports that it is unable to repair some files, you can copy & paste the CBS log from Notepad to the Reply box after executing this command -
findstr /c:"[SR]" Cannot %windir%\logs\cbs\cbs.log > 0 & notepad 0
If they mean a factory reset then I think you should consider that.
Tone111:
Hi Boggin - yes it does say Service Pack 1 on computer Properties, and looking down the Installed Updates list I can see a Service Pack (KB976932) installed on 23/04/12 - I presume this is SP1!? Although as we know, the fact that it's on the list doesn't necessarily mean that it's fully or properly installed!... :rolleyes:
I have come across this SP1 info before on my travels when looking up the error message and wondered about re-installing SP1, but don't really know what's involved or whether I'd need to uninstall and reinstall all the other Windows Updates since then as well :thinking:
Also, I have considered a reset or repair install as well, but again I don't fully know what's involved or how to do it, or if it's really necessary. It would be my last resort I guess, if there's no alternative way to repair WU or Windows or SP1 while still in situ.
I'm still hoping Shane can come up with something to help - if not then I'd like to know the best way forward in a bit more detail, whether it be one of your suggestions or some other way....
Cheers
Shane:
A repair install would be good to do, and it isnt hard, it is basically doing an upgrade to the same version.
here is how to do it :wink:
http://www.sevenforums.com/tutorials/3413-repair-install.html
You will need a Windows 7 disk that has SP1 already on it.
Shane
Navigation
[0] Message Index
[#] Next page
[*] Previous page
Go to full version