Main Forum > General Computer Support
Missing Windows Servicing Packages files & update problems
Boggin:
Before doing the final solution, see if SP1 will install on top of the existing SP1.
If it doesn't, then create a restore point - make sure it's there after a reboot then uninstall the KB and you may get it auto through Windows Updates or through a manual Check for updates - else use the appropriate download from my previous link.
With an OEM machine, while it could take longer to back up your personal stuff and reinstall everything afterwards, I would still prefer the factory reset.
If you don't have a Win 7 x64 SP1 disk, PM me your address and I'll burn a couple of Win 7 x64 Pro disks with the eicfg file removed and send them off to you.
With that file removed, it makes it an universal Win 7 x64 disk up to Ultimate, but you will need Dell's generic product key to activate if you want to go for the repair install, as the COA sticker key would only work if it was the same as the generic one.
Belarc Advisor will give you the product key for that as well as for any other paid for programs if you no longer have those. http://www.belarc.com/free_download.html
Also create a full external system image as well before the repair install as a safeguard.
Tone111:
Ok, well I've tried the SFC several times and it always says it's found corrupted files but was unable to fix some of them - the Findstr command you've quoted Boggin doesn't seem to do anything - is the syntax correct? It gave me the error "FINDSTR: Cannot open Cannot"! I've tried similar ones before and come up with huge lists from the CBS log which I've been unable to fathom, so I can always try this again and post it if you think it will help...
It's an OEM machine which came pre-installed so I've no installation disc :sad: I do have access to an HP laptop with Win 7 SP1 if that helps? Or I can download the (7gig!! :omg:) SP1 file from MS again if that's the route I should be going - will I need to uninstall SP1 first from the Installed Updates list or should I just try to reinstall it straight over the top (once I've spent several days downloading it! :cry:)?
I think this would be worth trying before doing the repair install, as that looks like a whole Heap of work which I don't really have time for just now, and requires the installation discs which you've kindly offered to let me have access to, if required :smiley:
Thanks for the advice, but I'm still a little unclear as to the exact steps I should be taking here, so would appreciate your help (again)
Ta...
(PS - I also don't know how to PM on this forum if we need to go down the installation discs route)
Boggin:
First of all, to PM anyone on the forum just click on their name and then on Send PM in the left pane.
That findstr command isn't my invention but from a learned source on another forum, but copy and paste the command from Option Three in http://www.sevenforums.com/tutorials/1538-sfc-scannow-command-system-file-checker.html to your command prompt and the text will list all repairs done and what it is unable to repair.
Copy & paste that into your thread and Shane may have some replacement files for you.
Without a valid retail licence key you will be unable to download anything now from MS or any other source that used to supply ISOs so as to create bootable disks.
As the "on board" sfc /scannow was unable to repair all files, with a bootable SP1 ISO disk you can perform an offboot sfc /scannow http://www.sevenforums.com/tutorials/139810-sfc-scannow-run-command-prompt-boot.html
I use to have to write those steps out but have recently come across that tutorial :smiley:
A bootable Win 7 SP1 ISO disk is always handy to have even just to carry out that operation, so drop me a PM and I'll send you those disks anyway.
I'll send you two so that you'll have a spare but even though they are universal, they are only good for Win 7 64 bit versions - you require a separate one for 32 bit.
With an universal install disk when you do a repair or a clean install, I think you are prompted for which version you wish to use but that is only from what I've read and not from personal experience.
I would try and install the SP1 update on top of the existing one to see if it will take before uninstalling the KB first, but create a restore point first before each action and check to see that the restore point has been created after a reboot, because Win 7 has developed a habit in some cases of not retaining them after a reboot.
So to recap, create the restore point then try the SP1 update on top of the installed KB and if that doesn't do anything, create another restore point (although Windows will anyway) and then download the SP1 update and check to see if that has resolved the problem.
You could perform another sfc /scannow to see if it still finds files it is unable to repair.
When you get the disks just follow that tutorial to perform the offboot sfc /scannow if need be and you could use that HP machine to follow the tutorial as you work your way through it on the affected machine.
Tone111:
Okay, I hear what you're saying with all that Boggin - thanks!
A further question though, before I even get started downloading - I've gone to the instructions for installing W7 SP1 page you linked, and on there it says "1. Go to the Windows 7 Service Pack 1 download webpage on the Microsoft website, and then click Continue.
2. Choose either the 32-bit (x86) or the 64-bit (x64) version of SP1 depending on whether you're running the 32-bit or the 64-bit version of Windows 7, and then click Download."
When I click that link I don't see a "Continue" button or any option to choose 32 or 64-bit - just a big orange Download button! :confused: When I click this it gives me a list of 10 possible files which I then have to choose which to select from - do you know which of these I should be selecting? It's not immediately obvious from the names (other than the x64 references on a few...)
List as follows:
1. 7601.17514.101119-1850_Update_Sp_Wave1-GRMSP1.1_DVD.iso
2. Windows_Win7SP1.7601.17514.101119-1850.AMD64CHK.Symbols.msi
3. Windows_Win7SP1.7601.17514.101119-1850.AMD64FRE.Symbols.msi
4. Windows_Win7SP1.7601.17514.101119-1850.IA64CHK.Symbols.msi
5. Windows_Win7SP1.7601.17514.101119-1850.IA64FRE.Symbols.msi
6. Windows_Win7SP1.7601.17514.101119-1850.X86CHK.Symbols.msi
7. Windows_Win7SP1.7601.17514.101119-1850.X86FRE.Symbols.msi
8. windows6.1-KB976932-IA64.exe
9. windows6.1-KB976932-X64.exe
10. windows6.1-KB976932-X86.exe
Obviously 6, 7 & 10 are out, but which of the others do I need to select, or is it all?
Cheers.
Boggin:
I don't recognise those either but you wouldn't normally use the IA ones either.
Is this the site where you put in your product key for validation http://www.microsoft.com/en-us/software-recovery
There's a Contact Support link to the right of where you enter the product key where you should get advice on downloading the correct version.
Did you try reinstalling the SP1 update ?
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