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Missing Windows Servicing Packages files & update problems
Shane:
That is a lot of missing files from the packages.
The list of files that should be in there are in the registry. So either some update didn't remove those registry keys or something removed all those files.
Windows updates looks at those files when installing an update, and if there is an error of any kind the update will simply bomb out and not install. But any update that didn't need to read any of those missing files will most likly have installed just fine.
So there are two ways to try and fix it.
1. Remove the registry keys pointing to the files, I havent tested this much yet so I dont do it.
2. Replace the missing files, which i can get for you.
If you havent done so yet try running the system readiness tool, it might help replace some of the missing files, cutting down on the number of files I need to hunt down lol
http://www.microsoft.com/en-us/download/details.aspx?id=20858
After you run and install that reboot the system then run the pre-scan again and post the log. :wink:
Shane
Tone111:
Cheers Shane. Yeah I thought it was a Long list as well! :tongue:
The PC was second hand when I bought it 3 years ago, and owned by a young lad, so I'm not sure if it's history is great. Plus I did have some malware on it last year (which is now all clean) so there's a fair chance that could have messed with the packages/registry. There are other issues - an empty Windows Features box being one, but I thought I'd start with the package files and updates first as this seems like the biggest problem, it's addressed by your repair tool :smiley: and fixing them may hopefully also solve some of the other issues!
I have tried running the SURT, several times (one of the many things I've gone through to try and put my machine right again!), and it seemed to fix things the first couple of times, but I'm not sure it is any more - I've run it again anyway as there's no harm in trying if it makes your life easier, so please find the latest Pre-scan log attached and see what you think... :undecided:
Tone111:
Oh, and a further bit of info which might be of use - I did a bit of digging through the Pre-scan log and found that ALL of the missing package files relate to only FIVE MS updates! :omg: (2633952, 2522422, 2656373, 2859903 & 2524375)
My thought was to try and uninstall the relevant KB's and then re-install them directly from the MS download, but when I went to find them on the Installed Updates list only ONE of them was there! :shocked:
I downloaded all the KB's anyway but when I tried to install the 4 'missing' ones they all said that 'This update is already installed on your computer'! :confused: So even though they're not on the list, the WUSI thinks that they Are, presumably due to some registry presence/corruption. I uninstalled the only 'present' one (2656373) and rebooted, then tried to re-install it again, and now it says that the update is not applicable to my computer! Help, hope I've not made matters any worse - I've done the Pre-scan again and checked it and it appears to be the same as the 2 I've already sent, so the package files are still missing for that one even though I've supposedly uninstalled it.... :blank:
RubyBookwyrm:
This is similar to another problem I had where the presence of a un-updated version of a file prevented the updating of it (only makes sense to MS I guess), so I opened an elevated command prompt (right click on cmd.exe and Run as Administrator) then type the following lines:
net stop wuauserv
net stop BITS
cd %systemroot%/SoftwareDownload
ren Download Download.old
cd DataService
ren Dataservice.edb DataService.old
net start BITS
net start wuauserv
Then reboot TWICE, and run update.
Hopefully this will help.
Tone111:
Thanks Ruby.
I have tried this before, with little success, and also have a batch file with these commands in and several more which completely resets WU and re-registers all the dll's, and this hasn't worked either! :rolleyes: I tried your suggestion again on the off-chance and once more it's had no visible effect on the WU process ie. same errors and lack of success.
On my machine it's "SoftwareDistribution" and "DataStore.edb" though rather than the SoftwareDownload and DataService you mentioned. This may well work on some systems, but mine's apparently too corrupted/screwed up for this to have any effect, never mind. :sad:
Hopefully Shane or some other wiz will come back with something useful on the service packaging files replacement after the weekend hiatus... :artist:
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