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Oscar:
Hi cant download/update anything, currently running Firefox ESR also tried Explorer

Tried turning of Firewall and Advast

Starts ok then comes up with failed

Tried safe mode with networking but cant access networking, though don't think I ever had

Thanks in advance

Rick:

--- Quote from: Oscar on April 13, 2015, 06:19:49 pm ---Hi cant download/update anything, currently running Firefox ESR also tried Explorer

Tried turning of Firewall and Advast

Starts ok then comes up with failed

Tried safe mode with networking but cant access networking, though don't think I ever had

Thanks in advance

--- End quote ---

Did you un-install it and download the latest version using another browser like google or MSN?

and or only happen with firefox?
?

Boggin:
We need some more details such as the version of Windows you are using and how do you normally connect to the router - wired or wireless ?

If using wireless can you connect when using an Ethernet cable ?

Are you using a laptop or desktop ?

As you can't connect in Safe Mode with Networking, that would suggest system files, drivers or the modem/router rather than an infection.

Are all of the lights on the modem and/or modem/router green - there should be 4 if using wireless and 5 when wired.

Let's try a power cycle first.

Switch off the modem, router (if separate modem and router), the computer and disconnect all cables for a couple of minutes.

Reconnect the cables then switch just the modem on (if applicable), wait for all of the lights to come on and then do the same for the router and then switch the computer on to see if you have a connection.

If you still don't have a connection then try these commands from the Command Prompt run as an administrator, but we'll need the info requested before we can look at other possible solutions if needed.

netsh winsock reset catalog

netsh int ip reset resetlog.txt

ipconfig /release

ipconfig /flushdns

ipconfig /renew

ipconfig /registerdns

exit

Now reboot and check the connection.

Shane:
Does it happen to other computers in the house or only yours? Have you also tried a different internet connection like at a friends or family members house?

Basically I want to rule out that the problem might be your ISP or router. :wink:

Shane

Oscar:
Hi thanks to everyone

It starts then stops, use to be fine

I use dialup

Thanks again

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