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Windows 8.1 updates.

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chasborg:
I can't get windows 8.1 to update. All I get is a blank screen. I tried running repairs but repair #10 won't work. That's the one that says "Remove policies set by infections". I tried running in safe mode but that didn't help. Is there a way to get it to work?

Boggin:
If WUs fail completely, there are a couple of commands you can try but some have had problems in Win 8.1 with just a couple of them.

Open a Command Prompt (Admin) http://www.howtogeek.com/194041/how-to-open-the-command-prompt-as-administrator-in-windows-8.1/ and enter -

dism /online /cleanup-image /startcomponentstore

dism /online /cleanup-image /restorehealth

sfc /scannow to see what that reports.

exit to close the command window.

If they come up clean then reboot and try Windows Update again.

chasborg:
Tried it but nothing happened. Thanks for trying to be helpful.

Boggin:
What did the /restorehealth and sfc /scannow report ?

Are you getting any error codes when the WUs fail ?

Boggin:
Windows has its own WU troubleshooter and for Win 8/8.1 you can access it by pressing the Windows key+w - type troubleshoot then click on Troubleshooting.

Under System and Security click on Fix problems with Windows Update - click on the Advanced button - as the box for auto repair should already be checked, click on Run as administrator.

You may be prompted to restart if it has effected any repairs.

You can also reset Windows Updates with this MS Fix it https://support.microsoft.com/en-us/kb/971058

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