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Windows Update error 80073712 (Solved)
Ginrikuzuma:
A bit of a copy and paste but...
So I did what anyone else would do I did some searching on why computer wouldn't update and ended up doing a bunch of different things. I'm right now stuck unable to install an old update (Security Update for Windows 7 for x64-based systems (KB286402)) which is from 10/8/2013.
System Specs with the whole dxdiag file can be found here[1] -- http://pastebin.com/MBSVmPC4
Windows 7 64-bit Home Premium
I tried running the built-in troubleshooter from Windows and it simply gave me the error code and told me some cryptographic services weren't registered. Killing the cryptographic service and trying to renaming catroot2 folder to something else before restarting the service did nothing.
1) Resetting the Windows Update History did nothing, nor did 2) Resetting and re-registering Windows Update component, nor 3) doing 1 & 2 together.
I ran SFC /scannow which mentioned corrupted files but was unable to fix them.
I tried running running something called Dism (Deployment Image Servicing and Management tool) I was told to run: Dism /Online /Cleanup-Image /RestoreHealth That didn't do much due to lacking an argument however running /scanhealth instead of restorehealth also mentioned corrupt files.
Last two said bullets I tried in Safe Mode.
-------that's all the copy paste ----------
Eventually I ended up on reddit and I found that Windows Repair program, doing the optional scan from step 2 pointed to a bunch of packages.
I did noticed they were all AMD files, I transfered most of my stuff from my laptop (which had an AMD card) to my new rig (which has an NVIDIA 970 card) I'm assuming this is my problem but is it safe to delete those files?
I also have hundreds of AMD folders inside winsxs. I been told not to delete folders from those folders in case file become corrupted or compromised but would it matter with those AMD folders can I just delete them or is there a safe method I have to follow to remove these.
Anyways heres the log from the pre-scan.
Tweaking.com - Windows Repair - Pre-Scan
Computer: GINRIKUZUMA-PC (Windows 7 Home Premium 6.1.7601 Service Pack 1) (64-bit)
Started at (5/17/2015 3:55:58 PM)
--------------------------------------------------------------------------------
--------------------------------------------------------------------------------
Scanning Windows Packages Files.
Started at (5/17/2015 3:55:58 PM)
These Files Are Possibly Corrupt (Bad Digital Signature): (Total: 8)
C:\Windows\servicing\Packages\Package_1_for_KB2685811~31bf3856ad364e35~amd64~~6.1.1.11.cat
C:\Windows\servicing\Packages\Package_3_for_KB2685811~31bf3856ad364e35~amd64~~6.1.1.11.cat
C:\Windows\servicing\Packages\Package_for_KB2685811_SP1~31bf3856ad364e35~amd64~~6.1.1.11.cat
C:\Windows\servicing\Packages\Package_for_KB2685811~31bf3856ad364e35~amd64~~6.1.1.11.cat
C:\Windows\servicing\Packages\Package_1_for_KB2685811~31bf3856ad364e35~amd64~~6.1.1.11.mum
C:\Windows\servicing\Packages\Package_3_for_KB2685811~31bf3856ad364e35~amd64~~6.1.1.11.mum
C:\Windows\servicing\Packages\Package_for_KB2685811_SP1~31bf3856ad364e35~amd64~~6.1.1.11.mum
C:\Windows\servicing\Packages\Package_for_KB2685811~31bf3856ad364e35~amd64~~6.1.1.11.mum
Problems were found with the packages files, these files need to be replaced (These mainly only effect installing Windows Updates.)
The SFC (System File Checker) doesn't scan and replace some of these files, so you may need to replace them manually.
These files do not keep the repairs from working, you may still run the repairs in the program.
If you need help in replacing these files, post on the Forums at Tweaking.com for help.
Files Checked & Verified: 3,795
Done (5/17/2015 3:56:10 PM)
--------------------------------------------------------------------------------
--------------------------------------------------------------------------------
Scanning Reparse Points.
Started at (5/17/2015 3:56:10 PM)
No problems were found with the Reparse Points.
Files & Folders Searched: 289,202
Reparse Points Found: 44
Done (5/17/2015 3:56:20 PM)
--------------------------------------------------------------------------------
--------------------------------------------------------------------------------
Checking Environment Variables.
Started at (5/17/2015 3:56:20 PM)
No problems were found with the Environment Variables.
Done (5/17/2015 3:56:20 PM)
--------------------------------------------------------------------------------
Done (5/17/2015 3:56:20 PM)
--------------------------------------------------------------------------------
--------------------------------------------------------------------------------
Done (5/17/2015 3:56:20 PM)
Scan Complete - Problems Found!
You can use the Repair Reparse Points or Repair Environment Variables tools at the bottom of this Window if needed.
While problems have been found, you can still run the repairs in the program.
But for the best results it is recommended to fix the problems reported in this scan if possible.
If you need help fixing any of the items in the log, just post in the forums at Tweaking.com for help.
jraju:
Hi, I would recommend windows system readiness tool, a free tool by msoft to fix the pending update problems. I found it fixed most of the problems in updating and fixes it. It is easy to run and safe also. You could try it. I do not know whether this tool supports windows Home premium version. If it is supporting, then you could try it.
Shane:
I cant find anything for KB286402, can you double check that is the correct KB number for that update?
The error you are getting means
--- Quote ---When you try to install updates from Windows Update or Microsoft Update, you may receive error 0x80073712, and the update does not install.
This issue may occur if the Component-Based Servicing (CBS) manifest is corrupted.
--- End quote ---
You do have some corrupt files in the packages folder that if we replace may fix the problem, the system readiness tool from MS may fix the problem as well.
The update is failing because one of the files from a previous update is corrupt so that update simply errors out and wont install. We replace the files that are corrupt and the update should install.
Here is the system readiness tool if you havent ran it yet :wink:
https://www.microsoft.com/en-us/download/details.aspx?id=20858
Shane
Boggin:
Yes, it should have 7 digits.
The nearest one to that on my Win 7 is KB2864202 dated 9/10/2013 (UK dating dd/mth/yy).
Ginrikuzuma:
I got busy so I couldn't reply sooner. Here is a screenshot of the KB number in the attachments but yeah I should have typed it correctly.
I thought I ran the Readiness Tool the day before yesterday but I'm seeing nothing, downloading it today again; Will edit this post after I finish with that unless someone posts before I finish.
Edit 1: I just noticed I typed KB286402 I meant KB2864202 my bad anyways I'll update again soon.
Edit 2: So I had the Readiness Tool run it threw in the hotfix but yeah I still can't update.
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