Main Forum > General Computer Support

Windows 8.1 and 10 fail when suddenly PC power off

(1/4) > >>

Saad:
Hi,
Windows 8.1 and 10 fail when suddenly PC power off (without shutdown).
i asked it before:
http://www.tweaking.com/forums/index.php/topic,2272.msg14733.html#msg14733

after your answer i bought win 8.1 license. i installed new clean win8.1 with license, but this bug there was. (after several reinstalling my license locked!)

now windows 10 TP has this problem and more. after occur the problem, same win8.1 problems and start menu not open and notification bar not open and... how i can fix the problem?

Julian:

--- Quote ---(after several reinstalling my license locked!)
--- End quote ---

Usually you can only install to 3 computers max depending on the version of windows you bought. Unfortunately I can't give you any information on licensing windows.


--- Quote ---now windows 10 TP has this problem and more
--- End quote ---

Windows 10 is still in testing.  :wink:

Saad:
"Windows Repair" can't repair the problem?

Boggin:
From the subsequent sub links, the licence you bought was bogus, so your install is still not a legit copy - did you rectify that ?

Ideally when you are subject to frequent power outages it would be best to buy an UPS, but with trade restrictions this could prove difficult.

If your Win 8.1 licence is now genuine then you can contact MS and ask to have it reactivated, but I don't think there are any restrictions on reinstalling the same OS onto the same machine and using the same product key.

The problem arises when you try to install it onto another machine or when you have had to replace the motherboard, as it's the motherboard it takes the "fingerprint" of.

Frequent power outages can take their toll on computer hardware and some computer vendors have a decent diagnostic program to check out the hardware.

If you let us know the make & model of your computer, then we may be able to find the appropriate diagnostics if your machine is an OEM one.

The frequent power outages could also have taken their toll on the RAM, so doing a memory diagnostic test may show up something, but if you have more than one RAM module fitted then it's best removing and running the memory test on just one module at a time.

Open a Command Prompt (Admin) and enter chkdsk

This is a read-only mode but will report any file or HDD problems and recommend remedial action where necessary.

If the chkdsk reports any bad sectors then back up your personal stuff and run a chkdsk /r

This won't repair the bad sectors but will repair system files where it can and if the amount of bad clusters is only small, then you should be able to continue to use it for a while longer, but create full external system images in preparation for a complete fail.

If the chkdsk reports no problems then enter sfc /scannow to see that that reports.

If the sfc /scannow reports it is unable to repair some files, this could be the result of recent Windows Updates (if you can get any) or genuine corruption.

Regardless of whether sfc finds anything, you can also run this command - dism /online /cleanup-image /restorehealth and see what that reports, but hardware problems trumps software so you need to determine if the outages have caused hardware problems.

If you have resolved the problem of having a legit licence, then further help can be given.

Saad:
i bought license http://itresearches.ir/ , the only site that sale Windows licenses.  after locking my license, i told problem to them and they rediorect me to mictosoft website. i contacted to microsoft online help, but they said we have not any Iranian sub.

but my Windows 10 build 10130 registered with a legal and public license that there is in microsoft windows download page.

i has tried the your Windows Repair steps. problem still there is.

Navigation

[0] Message Index

[#] Next page