Main Forum > General Computer Support
HELP! HELP! BIG PROBLEMS AFTER REPAIR !
sallyb:
OK, I really need help, now. I signed up for the pro version last Friday and was very happy to find a place where I could find help to fix stuff on my computer. All the "PC fix-it" programs seem to be a big scam..just says that things are being fixed, but nothing seems to change. This place seems different..HOWEVER; I spent all week end trying to clean out my pre scan errors etc so that I could do the repair. I was having trouble with corrupted files on the system scan and Boggin said that they were due to the Windows Update KB3068708. He suggested that I delete that update, which I did, but the errors were still there. Anyway, he said it didn't matter. So I finally was able to get clean scans except for that, and I ran the repairs. I did backup the registry and created restore points. All went well...I thought. But now I can not print from my beloved HP Laserjet 1200 which I have had since around 2002...I know it's old, but it works like a champion. Anyway, I have been printing wirelessly through my Apple Extreme Router for years now on several machines with no problem, but I can't now. I even took it apart a couple of months ago and fixed it because it was jamming. (I need to tell you that I am a 67 year old woman who is NOT AFRAID of computers, and I have been in love with them probably before most of you were even born...cut my teeth on a Texas Instrument machine around 1980...anyway) So I tried everything...uninstalled Bonjour printing services, reinstalled it, deleted the printer, reinstalled it, rebooted, nothing...It WILL NOT WORK NOW!!!
THEN... I get the ole.32.dll error that I have been getting for months! This is the reason that I have been trying to find a solution. When I get this error.. File attached, my computer basically freezes, I also get the other error...file attached....then I am unable to shut down my machine. This happened today...SO THEN...I went through the whole thing again with the Windows repair...this time I needed to do a check disk and I did the long one...took hours, but it fixed everything. Then I did another repair...
So then I got back on my printer problem and GUESS WHAT...got the same damm ole32.dll error and started all over again. When I got to the check disk thing, it said I had errors and needed to run check disk again DuH! this time I bolted and came here! I'm disgusted...I'm worse off than I was before...I would really like this corrected. I am going to enclose some logs but the ones before this last crash.
Here is the System File Scan report:
2015-06-15 17:02:29, Info CSI 00000009 [SR] Verifying 100 (0x0000000000000064) components
2015-06-15 17:02:29, Info CSI 0000000a [SR] Beginning Verify and Repair transaction
2015-06-15 17:02:33, Info CSI 0000000c [SR] Verify complete
2015-06-15 17:02:34, Info CSI 0000000d [SR] Verifying 100 (0x0000000000000064) components
2015-06-15 17:02:34, Info CSI 0000000e [SR] Beginning Verify and Repair transaction
2015-06-15 17:02:36, Info CSI 00000010 [SR] Verify complete
2015-06-15 17:02:37, Info CSI 00000011 [SR] Verifying 100 (0x0000000000000064) components
2015-06-15 17:02:37, Info CSI 00000012 [SR] Beginning Verify and Repair transaction
2015-06-15 17:02:38, Info CSI 00000014 [SR] Verify complete
2015-06-15 17:02:39, Info CSI 00000015 [SR] Verifying 100 (0x0000000000000064) components
2015-06-15 17:02:39, Info CSI 00000016 [SR] Beginning Verify and Repair transaction
2015-06-15 17:02:40, Info CSI 00000018 [SR] Verify complete
2015-06-15 17:02:42, Info CSI 00000019 [SR] Verifying 100 (0x0000000000000064) components
2015-06-15 17:02:42, Info CSI 0000001a [SR] Beginning Verify and Repair transaction
2015-06-15 17:02:43, Info CSI 0000001c [SR] Verify complete
2015-06-15 17:02:44, Info CSI 0000001d [SR] Verifying 100 (0x0000000000000064) components
2015-06-15 17:02:44, Info CSI 0000001e [SR] Beginning Verify and Repair transaction
2015-06-15 17:02:45, Info CSI 00000020 [SR] Verify complete
2015-06-15 17:02:46, Info CSI 00000021 [SR] Verifying 100 (0x0000000000000064) components
2015-06-15 17:02:46, Info CSI 00000022 [SR] Beginning Verify and Repair transaction
2015-06-15 17:02:47, Info CSI 00000024 [SR] Verify complete
2015-06-15 17:02:48, Info CSI 00000025 [SR] Verifying 100 (0x0000000000000064) components
2015-06-15 17:02:48, Info CSI 00000026 [SR] Beginning Verify and Repair transaction
2015-06-15 17:02:49, Info CSI 00000028 [SR] Verify complete
2015-06-15 17:02:50, Info CSI 00000029 [SR] Verifying 100 (0x0000000000000064) components
2015-06-15 17:02:50, Info CSI 0000002a [SR] Beginning Verify and Repair transaction
2015-06-15 17:02:51, Info CSI 0000002c [SR] Verify complete
2015-06-15 17:02:51, Info CSI 0000002d [SR] Verifying 100 (0x0000000000000064) components
2015-06-15 17:02:51, Info CSI 0000002e [SR] Beginning Verify and Repair transaction
2015-06-15 17:02:52, Info CSI 00000030 [SR] Verify complete
2015-06-15 17:02:53, Info CSI 00000031 [SR] Verifying 100 (0x0000000000000064) components
2015-06-15 17:02:53, Info CSI 00000032 [SR] Beginning Verify and Repair transaction
2015-06-15 17:02:54, Info CSI 00000034 [SR] Verify complete
2015-06-15 17:02:54, Info CSI 00000035 [SR] Verifying 100 (0x0000000000000064) components
2015-06-15 17:02:54, Info CSI 00000036 [SR] Beginning Verify and Repair transaction
2015-06-15 17:02:55, Info CSI 00000038 [SR] Verify complete
2015-06-15 17:02:56, Info CSI 00000039 [SR] Verifying 100 (0x0000000000000064) components
2015-06-15 17:02:56, Info CSI 0000003a [SR] Beginning Verify and Repair transaction
2015-06-15 17:02:57, Info CSI 0000003c [SR] Verify complete
2015-06-15 17:02:57, Info CSI 0000003d [SR] Verifying 100 (0x0000000000000064) components
2015-06-15 17:02:57, Info CSI 0000003e [SR] Beginning Verify and Repair transaction
2015-06-15 17:02:58, Info CSI 00000040 [SR] Verify complete
2015-06-15 17:02:59, Info CSI 00000041 [SR] Verifying 100 (0x0000000000000064) components
2015-06-15 17:02:59, Info CSI 00000042 [SR] Beginning Verify and Repair transaction
2015-06-15 17:03:00, Info CSI 00000044 [SR] Verify complete
2015-06-15 17:03:01, Info CSI 00000045 [SR] Verifying 100 (0x0000000000000064) components
2015-06-15 17:03:01, Info CSI 00000046 [SR] Beginning Verify and Repair transaction
2015-06-15 17:03:02, Info CSI 00000048 [SR] Verify complete
2015-06-15 17:03:02, Info CSI 00000049 [SR] Verifying 100 (0x0000000000000064) components
2015-06-15 17:03:02, Info CSI 0000004a [SR] Beginning Verify and Repair transaction
2015-06-15 17:03:04, Info CSI 0000004c [SR] Verify complete
2015-06-15 17:03:05, Info CSI 0000004d [SR] Verifying 100 (0x0000000000000064) components
2015-06-15 17:03:05, Info CSI 0000004e [SR] Beginning Verify and Repair transaction
2015-06-15 17:03:06, Info CSI 00000050 [SR] Verify complete
2015-06-15 17:03:06, Info CSI 00000051 [SR] Verifying 100 (0x0000000000000064) components
2015-06-15 17:03:06, Info CSI 00000052 [SR] Beginning Verify and Repair transaction
2015-06-15 17:03:07, Info CSI 00000054 [SR] Verify complete
2015-06-15 17:03:08, Info CSI 00000055 [SR] Verifying 100 (0x0000000000000064) components
2015-06-15 17:03:08, Info CSI 00000056 [SR] Beginning Verify and Repair transaction
2015-06-15 17:03:09, Info CSI 00000058 [SR] Verify complete
2015-06-15 17:03:10, Info CSI 00000059 [SR] Verifying 100 (0x0000000000000064) components
2015-06-15 17:03:10, Info CSI 0000005a [SR] Beginning Verify and Repair transaction
2015-06-15 17:03:11, Info CSI 0000005c [SR] Verify complete
2015-06-15 17:03:12, Info CSI 0000005d [SR] Verifying 100 (0x0000000000000064) components
2015-06-15 17:03:12, Info CSI 0000005e [SR] Beginning Verify and Repair transaction
2015-06-15 17:03:13, Info CSI 00000060 [SR] Verify complete
2015-06-15 17:03:13, Info CSI 00000061 [SR] Verifying 100 (0x0000000000000064) components
2015-06-15 17:03:13, Info CSI 00000062 [SR] Beginning Verify and Repair transaction
2015-06-15 17:03:14, Info CSI 00000064 [SR] Verify complete
2015-06-15 17:03:15, Info CSI 00000065 [SR] Verifying 100 (0x0000000000000064) components
2015-06-15 17:03:15, Info CSI 00000066 [SR] Beginning Verify and Repair transaction
2015-06-15 17:03:16, Info CSI 00000068 [SR] Verify complete
2015-06-15 17:03:16, Info CSI 00000069 [SR] Verifying 100 (0x0000000000000064) components
2015-06-15 17:03:16, Info CSI 0000006a [SR] Beginning Verify and Repair transaction
2015-06-15 17:03:18, Info CSI 0000006c [SR] Verify complete
2015-06-15 17:03:18, Info CSI 0000006d [SR] Verifying 100 (0x0000000000000064) components
2015-06-15 17:03:18, Info CSI 0000006e [SR] Beginning Verify and Repair transaction
2015-06-15 17:03:20, Info CSI 00000070 [SR] Verify complete
2015-06-15 17:03:20, Info CSI 00000071 [SR] Verifying 100 (0x0000000000000064) components
2015-06-15 17:03:20, Info CSI 00000072 [SR] Beginning Verify and Repair transaction
2015-06-15 17:03:22, Info CSI 00000074 [SR] Verify complete
2015-06-15 17:03:22, Info CSI 00000075 [SR] Verifying 100 (0x0000000000000064) components
2015-06-15 17:03:22, Info CSI 00000076 [SR] Beginning Verify and Repair transaction
2015-06-15 17:03:22, Info CSI 00000078 [SR] Verify complete
2015-06-15 17:03:23, Info CSI 00000079 [SR] Verifying 100 (0x0000000000000064) components
2015-06-15 17:03:23, Info CSI 0000007a [SR] Beginning Verify and Repair transaction
2015-06-15 17:03:26, Info CSI 0000007c [SR] Verify complete
2015-06-15 17:03:26, Info CSI 0000007d [SR] Verifying 100 (0x0000000000000064) components
2015-06-15 17:03:26, Info CSI 0000007e [SR] Beginning Verify and Repair transaction
2015-06-15 17:03:31, Info CSI 00000081 [SR] Verify complete
2015-06-15 17:03:31, Info CSI 00000082 [SR] Verifying 100 (0x0000000000000064) components
2015-06-15 17:03:31, Info CSI 00000083 [SR] Beginning Verify and Repair transaction
2015-06-15 17:03:34, Info CSI 00000088 [SR] Verify complete
2015-06-15 17:03:35, Info CSI 00000089 [SR] Verifying 100 (0x0000000000000064) components
2015-06-15 17:03:35, Info CSI 0000008a [SR] Beginning Verify and Repair transaction
2015-06-15 17:03:38, Info CSI 0000008d [SR] Verify complete
2015-06-15 17:03:38, Info CSI 0000008e [SR] Verifying 100 (0x0000000000000064) components
2015-06-15 17:03:38, Info CSI 0000008f [SR] Beginning Verify and Repair transaction
2015-06-15 17:03:42, Info CSI 00000091 [SR] Verify complete
2015-06-15 17:03:42, Info CSI 00000092 [SR] Verifying 100 (0x0000000000000064) components
2015-06-15 17:03:42, Info CSI 00000093 [SR] Beginning Verify and Repair transaction
2015-06-15 17:03:47, Info CSI 000000b5 [SR] Verify complete
2015-06-15 17:03:47, Info CSI 000000b6 [SR] Verifying 100 (0x0000000000000064) components
2015-06-15 17:03:47, Info CSI 000000b7 [SR] Beginning Verify and Repair transaction
2015-06-15 17:03:51, Info CSI 000000bc [SR] Verify complete
2015-06-15 17:03:51, Info CSI 000000bd [SR] Verifying 100 (0x0000000000000064) components
2015-06-15 17:03:51, Info CSI 000000be [SR] Beginning Verify and Repair transaction
2015-06-15 17:03:55, Info CSI 000000c0 [SR] Verify complete
2015-06-15 17:03:56, Info CSI 000000c1 [SR] Verifying 100 (0x0000000000000064) components
2015-06-15 17:03:56, Info CSI 000000c2 [SR] Beginning Verify and Repair transaction
2015-06-15 17:03:58, Info CSI 000000c4 [SR] Verify complete
2015-06-15 17:03:59, Info CSI 000000c5 [SR] Verifying 100 (0x0000000000000064) components
2015-06-15 17:03:59, Info CSI 000000c6 [SR] Beginning Verify and Repair transaction
2015-06-15 17:04:02, Info CSI 000000c8 [SR] Verify complete
2015-06-15 17:04:02, Info CSI 000000c9 [SR] Verifying 100 (0x0000000000000064) components
2015-06-15 17:04:02, Info CSI 000000ca [SR] Beginning Verify and Repair transaction
2015-06-15 17:04:05, Info CSI 000000cc [SR] Verify complete
2015-06-15 17:04:05, Info CSI 000000cd [SR] Verifying 100 (0x0000000000000064) components
2015-06-15 17:04:05, Info CSI 000000ce [SR] Beginning Verify and Repair transaction
2015-06-15 17:04:09, Info CSI 000000d0 [SR] Verify complete
2015-06-15 17:04:09, Info CSI 000000d1 [SR] Verifying 100 (0x0000000000000064) components
2015-06-15 17:04:09, Info CSI 000000d2 [SR] Beginning Verify and Repair transaction
2015-06-15 17:04:15, Info CSI 000000f5 [SR] Verify complete
2015-06-15 17:04:15, Info CSI 000000f6 [SR] Verifying 100 (0x0000000000000064) components
2015-06-15 17:04:15, Info CSI 000000f7 [SR] Beginning Verify and Repair transaction
2015-06-15 17:04:19, Info CSI 000000f9 [SR] Verify complete
2015-06-15 17:04:20, Info CSI 000000fa [SR] Verifying 100 (0x0000000000000064) components
2015-06-15 17:04:20, Info CSI 000000fb [SR] Beginning Verify and Repair transaction
2015-06-15 17:04:26, Info CSI 000000fd [SR] Verify complete
2015-06-15 17:04:26, Info CSI 000000fe [SR] Verifying 100 (0x0000000000000064) components
2015-06-15 17:04:26, Info CSI 000000ff [SR] Beginning Verify and Repair transaction
2015-06-15 17:04:30, Info CSI 00000103 [SR] Verify complete
2015-06-15 17:04:30, Info CSI 00000104 [SR] Verifying 100 (0x0000000000000064) components
2015-06-15 17:04:30, Info CSI 00000105 [SR] Beginning Verify and Repair transaction
2015-06-15 17:04:31, Info CSI 00000107 [SR] Verify complete
2015-06-15 17:04:31, Info CSI 00000108 [SR] Verifying 100 (0x0000000000000064) components
2015-06-15 17:04:31, Info CSI 00000109 [SR] Beginning Verify and Repair transaction
2015-06-15 17:04:32, Info CSI 0000010b [SR] Verify complete
2015-06-15 17:04:32, Info CSI 0000010c [SR] Verifying 100 (0x0000000000000064) components
2015-06-15 17:04:32, Info CSI 0000010d [SR] Beginning Verify and Repair transaction
2015-06-15 17:04:35, Info CSI 00000116 [SR] Verify complete
2015-06-15 17:04:36, Info CSI 00000117 [SR] Verifying 100 (0x0000000000000064) components
2015-06-15 17:04:36, Info CSI 00000118 [SR] Beginning Verify and Repair transaction
2015-06-15 17:04:39, Info CSI 00000124 [SR] Verify complete
2015-06-15 17:04:39, Info CSI 00000125 [SR] Verifying 100 (0x0000000000000064) components
2015-06-15 17:04:39, Info CSI 00000126 [SR] Beginning Verify and Repair transaction
2015-06-15 17:04:41, Info CSI 00000128 [SR] Verify complete
2015-06-15 17:04:41, Info CSI 00000129 [SR] Verifying 100 (0x0000000000000064) components
2015-06-15 17:04:41, Info CSI 0000012a [SR] Beginning Verify and Repair transaction
2015-06-15 17:04:44, Info CSI 0000012c [SR] Verify complete
2015-06-15 17:04:44, Info CSI 0000012d [SR] Verifying 100 (0x0000000000000064) components
2015-06-15 17:04:44, Info CSI 0000012e [SR] Beginning Verify and Repair transaction
2015-06-15 17:04:47, Info CSI 00000130 [SR] Verify complete
2015-06-15 17:04:47, Info CSI 00000131 [SR] Verifying 100 (0x0000000000000064) components
2015-06-15 17:04:47, Info CSI 00000132 [SR] Beginning Verify and Repair transaction
2015-06-15 17:04:53, Info CSI 00000135 [SR] Verify complete
2015-06-15 17:04:53, Info CSI 00000136 [SR] Verifying 100 (0x0000000000000064) components
2015-06-15 17:04:53, Info CSI 00000137 [SR] Beginning Verify and Repair transaction
2015-06-15 17:04:57, Info CSI 0000013a [SR] Verify complete
2015-06-15 17:04:58, Info CSI 0000013b [SR] Verifying 100 (0x0000000000000064) components
2015-06-15 17:04:58, Info CSI 0000013c [SR] Beginning Verify and Repair transaction
2015-06-15 17:04:59, Info CSI 0000013e [SR] Verify complete
2015-06-15 17:04:59, Info CSI 0000013f [SR] Verifying 100 (0x0000000000000064) components
2015-06-15 17:04:59, Info CSI 00000140 [SR] Beginning Verify and Repair transaction
2015-06-15 17:05:01, Info CSI 00000142 [SR] Verify complete
2015-06-15 17:05:01, Info CSI 00000143 [SR] Verifying 100 (0x0000000000000064) components
2015-06-15 17:05:01, Info CSI 00000144 [SR] Beginning Verify and Repair transaction
2015-06-15 17:05:07, Info CSI 00000146 [SR] Verify complete
2015-06-15 17:05:07, Info CSI 00000147 [SR] Verifying 100 (0x0000000000000064) components
2015-06-15 17:05:07, Info CSI 00000148 [SR] Beginning Verify and Repair transaction
2015-06-15 17:05:10, Info CSI 0000014a [SR] Verify complete
2015-06-15 17:05:10, Info CSI 0000014b [SR] Verifying 100 (0x0000000000000064) components
2015-06-15 17:05:10, Info CSI 0000014c [SR] Beginning Verify and Repair transaction
2015-06-15 17:05:15, Info CSI 0000014e [SR] Verify complete
2015-06-15 17:05:15, Info CSI 0000014f [SR] Verifying 100 (0x0000000000000064) components
2015-06-15 17:05:15, Info CSI 00000150 [SR] Beginning Verify and Repair transaction
2015-06-15 17:05:20, Info CSI 00000168 [SR] Verify complete
2015-06-15 17:05:20, Info CSI 00000169 [SR] Verifying 100 (0x0000000000000064) components
2015-06-15 17:05:20, Info CSI 0000016a [SR] Beginning Verify and Repair transaction
2015-06-15 17:05:23, Info CSI 0000016c [SR] Verify complete
2015-06-15 17:05:24, Info CSI 0000016d [SR] Verifying 100 (0x0000000000000064) components
2015-06-15 17:05:24, Info CSI 0000016e [SR] Beginning Verify and Repair transaction
2015-06-15 17:05:32, Info CSI 00000170 [SR] Verify complete
2015-06-15 17:05:32, Info CSI 00000171 [SR] Verifying 100 (0x0000000000000064) components
2015-06-15 17:05:32, Info CSI 00000172 [SR] Beginning Verify and Repair transaction
2015-06-15 17:05:37, Info CSI 00000175 [SR] Verify complete
2015-06-15 17:05:37, Info CSI 00000176 [SR] Verifying 100 (0x0000000000000064) components
2015-06-15 17:05:37, Info CSI 00000177 [SR] Beginning Verify and Repair transaction
2015-06-15 17:05:42, Info CSI 00000179 [SR] Verify complete
2015-06-15 17:05:42, Info CSI 0000017a [SR] Verifying 100 (0x0000000000000064) components
2015-06-15 17:05:42, Info CSI 0000017b [SR] Beginning Verify and Repair transaction
2015-06-15 17:05:45, Info CSI 0000017d [SR] Verify complete
2015-06-15 17:05:45, Info CSI 0000017e [SR] Verifying 100 (0x0000000000000064) components
2015-06-15 17:05:45, Info CSI 0000017f [SR] Beginning Verify and Repair transaction
2015-06-15 17:05:48, Info CSI 00000181 [SR] Verify complete
2015-06-15 17:05:48, Info CSI 00000182 [SR] Verifying 100 (0x0000000000000064) components
2015-06-15 17:05:48, Info CSI 00000183 [SR] Beginning Verify and Repair transaction
2015-06-15 17:05:51, Info CSI 00000187 [SR] Verify complete
2015-06-15 17:05:52, Info CSI 00000188 [SR] Verifying 100 (0x0000000000000064) components
2015-06-15 17:05:52, Info CSI 00000189 [SR] Beginning Verify and Repair transaction
2015-06-15 17:05:55, Info CSI 0000018b [SR] Verify complete
2015-06-15 17:05:55, Info CSI 0000018c [SR] Verifying 100 (0x0000000000000064) components
2015-06-15 17:05:55, Info CSI 0000018d [SR] Beginning Verify and Repair transaction
2015-06-15 17:06:02, Info CSI 0000018f [SR] Verify complete
2015-06-15 17:06:03, Info CSI 00000190 [SR] Verifying 100 (0x0000000000000064) components
2015-06-15 17:06:03, Info CSI 00000191 [SR] Beginning Verify and Repair transaction
2015-06-15 17:06:07, Info CSI 00000194 [SR] Verify complete
2015-06-15 17:06:07, Info CSI 00000195 [SR] Verifying 100 (0x0000000000000064) components
2015-06-15 17:06:07, Info CSI 00000196 [SR] Beginning Verify and Repair transaction
2015-06-15 17:06:11, Info CSI 00000199 [SR] Verify complete
2015-06-15 17:06:11, Info CSI 0000019a [SR] Verifying 100 (0x0000000000000064) components
2015-06-15 17:06:11, Info CSI 0000019b [SR] Beginning Verify and Repair transaction
2015-06-15 17:06:15, Info CSI 0000019d [SR] Verify complete
2015-06-15 17:06:15, Info CSI 0000019e [SR] Verifying 100 (0x0000000000000064) components
2015-06-15 17:06:15, Info CSI 0000019f [SR] Beginning Verify and Repair transaction
2015-06-15 17:06:19, Info CSI 000001a2 [SR] Verify complete
2015-06-15 17:06:20, Info CSI 000001a3 [SR] Verifying 100 (0x0000000000000064) components
2015-06-15 17:06:20, Info CSI 000001a4 [SR] Beginning Verify and Repair transaction
2015-06-15 17:06:22, Info CSI 000001a6 [SR] Verify complete
2015-06-15 17:06:23, Info CSI 000001a7 [SR] Verifying 100 (0x0000000000000064) components
2015-06-15 17:06:23, Info CSI 000001a8 [SR] Beginning Verify and Repair transaction
2015-06-15 17:06:26, Info CSI 000001aa [SR] Verify complete
2015-06-15 17:06:26, Info CSI 000001ab [SR] Verifying 100 (0x0000000000000064) components
2015-06-15 17:06:26, Info CSI 000001ac [SR] Beginning Verify and Repair transaction
2015-06-15 17:06:29, Info CSI 000001af [SR] Verify complete
2015-06-15 17:06:30, Info CSI 000001b0 [SR] Verifying 100 (0x0000000000000064) components
2015-06-15 17:06:30, Info CSI 000001b1 [SR] Beginning Verify and Repair transaction
2015-06-15 17:06:34, Info CSI 000001b3 [SR] Verify complete
2015-06-15 17:06:34, Info CSI 000001b4 [SR] Verifying 100 (0x0000000000000064) components
2015-06-15 17:06:34, Info CSI 000001b5 [SR] Beginning Verify and Repair transaction
2015-06-15 17:06:35, Info CSI 000001b7 [SR] Cannot repair member file [l:24{12}]"utc.app.json" of Microsoft-Windows-Unified-Telemetry-Client, Version = 6.1.7601.18869, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
2015-06-15 17:06:35, Info CSI 000001b9 [SR] Cannot repair member file [l:66{33}]"telemetry.ASM-WindowsDefault.json" of Microsoft-Windows-Unified-Telemetry-Client, Version = 6.1.7601.18869, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
2015-06-15 17:06:36, Info CSI 000001bb [SR] Cannot repair member file [l:24{12}]"utc.app.json" of Microsoft-Windows-Unified-Telemetry-Client, Version = 6.1.7601.18869, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
2015-06-15 17:06:36, Info CSI 000001bc [SR] This component was referenced by [l:162{81}]"Package_250_for_KB3068708~31bf3856ad364e35~amd64~~6.1.1.0.3068708-814_neutral_GDR"
2015-06-15 17:06:36, Info CSI 000001be [SR] Cannot repair member file [l:66{33}]"telemetry.ASM-WindowsDefault.json" of Microsoft-Windows-Unified-Telemetry-Client, Version = 6.1.7601.18869, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
2015-06-15 17:06:36, Info CSI 000001bf [SR] This component was referenced by [l:162{81}]"Package_250_for_KB3068708~31bf3856ad364e35~amd64~~6.1.1.0.3068708-814_neutral_GDR"
2015-06-15 17:06:37, Info CSI 000001c2 [SR] Verify complete
2015-06-15 17:06:37, Info CSI 000001c3 [SR] Verifying 100 (0x0000000000000064) components
2015-06-15 17:06:37, Info CSI 000001c4 [SR] Beginning Verify and Repair transaction
2015-06-15 17:06:40, Info CSI 000001c7 [SR] Verify complete
2015-06-15 17:06:41, Info CSI 000001c8 [SR] Verifying 100 (0x0000000000000064) components
2015-06-15 17:06:41, Info CSI 000001c9 [SR] Beginning Verify and Repair transaction
2015-06-15 17:06:45, Info CSI 000001cb [SR] Verify complete
2015-06-15 17:06:45, Info CSI 000001cc [SR] Verifying 100 (0x0000000000000064) components
2015-06-15 17:06:45, Info CSI 000001cd [SR] Beginning Verify and Repair transaction
2015-06-15 17:06:48, Info CSI 000001d1 [SR] Verify complete
2015-06-15 17:06:49, Info CSI 000001d2 [SR] Verifying 100 (0x0000000000000064) components
2015-06-15 17:06:49, Info CSI 000001d3 [SR] Beginning Verify and Repair transaction
2015-06-15 17:06:53, Info CSI 000001d5 [SR] Verify complete
2015-06-15 17:06:53, Info CSI 000001d6 [SR] Verifying 100 (0x0000000000000064) components
2015-06-15 17:06:53, Info CSI 000001d7 [SR] Beginning Verify and Repair transaction
2015-06-15 17:06:57, Info CSI 000001da [SR] Verify complete
2015-06-15 17:06:57, Info CSI 000001db [SR] Verifying 100 (0x0000000000000064) components
2015-06-15 17:06:57, Info CSI 000001dc [SR] Beginning Verify and Repair transaction
2015-06-15 17:07:00, Info CSI 000001de [SR] Verify complete
2015-06-15 17:07:00, Info CSI 000001df [SR] Verifying 100 (0x0000000000000064) components
2015-06-15 17:07:00, Info CSI 000001e0 [SR] Beginning Verify and Repair transaction
2015-06-15 17:07:01, Info CSI 000001e2 [SR] Verify complete
2015-06-15 17:07:02, Info CSI 000001e3 [SR] Verifying 100 (0x0000000000000064) components
2015-06-15 17:07:02, Info CSI 000001e4 [SR] Beginning Verify and Repair transaction
2015-06-15 17:07:04, Info CSI 000001e6 [SR] Verify complete
2015-06-15 17:07:04, Info CSI 000001e7 [SR] Verifying 100 (0x0000000000000064) components
2015-06-15 17:07:04, Info CSI 000001e8 [SR] Beginning Verify and Repair transaction
2015-06-15 17:07:08, Info CSI 000001ea [SR] Verify complete
2015-06-15 17:07:08, Info CSI 000001eb [SR] Verifying 100 (0x0000000000000064) components
2015-06-15 17:07:08, Info CSI 000001ec [SR] Beginning Verify and Repair transaction
2015-06-15 17:07:12, Info CSI 000001ee [SR] Verify complete
2015-06-15 17:07:12, Info CSI 000001ef [SR] Verifying 100 (0x0000000000000064) components
2015-06-15 17:07:12, Info CSI 000001f0 [SR] Beginning Verify and Repair transaction
2015-06-15 17:07:14, Info CSI 000001f2 [SR] Verify complete
2015-06-15 17:07:14, Info CSI 000001f3 [SR] Verifying 100 (0x0000000000000064) components
2015-06-15 17:07:14, Info CSI 000001f4 [SR] Beginning Verify and Repair transaction
2015-06-15 17:07:17, Info CSI 000001f6 [SR] Verify complete
2015-06-15 17:07:17, Info CSI 000001f7 [SR] Verifying 100 (0x0000000000000064) components
2015-06-15 17:07:17, Info CSI 000001f8 [SR] Beginning Verify and Repair transaction
2015-06-15 17:07:25, Info CSI 000001fa [SR] Verify complete
2015-06-15 17:07:25, Info CSI 000001fb [SR] Verifying 100 (0x0000000000000064) components
2015-06-15 17:07:25, Info CSI 000001fc [SR] Beginning Verify and Repair transaction
2015-06-15 17:07:34, Info CSI 000001fe [SR] Verify complete
2015-06-15 17:07:34, Info CSI 000001ff [SR] Verifying 100 (0x0000000000000064) components
2015-06-15 17:07:34, Info CSI 00000200 [SR] Beginning Verify and Repair transaction
2015-06-15 17:07:37, Info CSI 00000202 [SR] Verify complete
2015-06-15 17:07:37, Info CSI 00000203 [SR] Verifying 100 (0x0000000000000064) components
2015-06-15 17:07:37, Info CSI 00000204 [SR] Beginning Verify and Repair transaction
2015-06-15 17:07:40, Info CSI 00000206 [SR] Verify complete
2015-06-15 17:07:40, Info CSI 00000207 [SR] Verifying 100 (0x0000000000000064) components
2015-06-15 17:07:40, Info CSI 00000208 [SR] Beginning Verify and Repair transaction
2015-06-15 17:07:42, Info CSI 0000020a [SR] Verify complete
2015-06-15 17:07:42, Info CSI 0000020b [SR] Verifying 100 (0x0000000000000064) components
2015-06-15 17:07:42, Info CSI 0000020c [SR] Beginning Verify and Repair transaction
2015-06-15 17:07:43, Info CSI 0000020e [SR] Verify complete
2015-06-15 17:07:43, Info CSI 0000020f [SR] Verifying 100 (0x0000000000000064) components
2015-06-15 17:07:43, Info CSI 00000210 [SR] Beginning Verify and Repair transaction
2015-06-15 17:07:46, Info CSI 00000212 [SR] Verify complete
2015-06-15 17:07:46, Info CSI 00000213 [SR] Verifying 100 (0x0000000000000064) components
2015-06-15 17:07:46, Info CSI 00000214 [SR] Beginning Verify and Repair transaction
2015-06-15 17:07:47, Info CSI 00000216 [SR] Verify complete
2015-06-15 17:07:47, Info CSI 00000217 [SR] Verifying 100 (0x0000000000000064) components
2015-06-15 17:07:47, Info CSI 00000218 [SR] Beginning Verify and Repair transaction
2015-06-15 17:07:48, Info CSI 0000021a [SR] Verify complete
2015-06-15 17:07:48, Info CSI 0000021b [SR] Verifying 100 (0x0000000000000064) components
2015-06-15 17:07:48, Info CSI 0000021c [SR] Beginning Verify and Repair transaction
2015-06-15 17:07:52, Info CSI 00000224 [SR] Verify complete
2015-06-15 17:07:52, Info CSI 00000225 [SR] Verifying 100 (0x0000000000000064) components
2015-06-15 17:07:52, Info CSI 00000226 [SR] Beginning Verify and Repair transaction
2015-06-15 17:07:54, Info CSI 00000228 [SR] Verify complete
2015-06-15 17:07:54, Info CSI 00000229 [SR] Verifying 100 (0x0000000000000064) components
2015-06-15 17:07:54, Info CSI 0000022a [SR] Beginning Verify and Repair transaction
2015-06-15 17:07:56, Info CSI 0000022c [SR] Verify complete
2015-06-15 17:07:56, Info CSI 0000022d [SR] Verifying 100 (0x0000000000000064) components
2015-06-15 17:07:56, Info CSI 0000022e [SR] Beginning Verify and Repair transaction
2015-06-15 17:07:59, Info CSI 00000230 [SR] Verify complete
2015-06-15 17:07:59, Info CSI 00000231 [SR] Verifying 100 (0x0000000000000064) components
2015-06-15 17:07:59, Info CSI 00000232 [SR] Beginning Verify and Repair transaction
2015-06-15 17:08:02, Info CSI 00000234 [SR] Verify complete
2015-06-15 17:08:03, Info CSI 00000235 [SR] Verifying 100 (0x0000000000000064) components
2015-06-15 17:08:03, Info CSI 00000236 [SR] Beginning Verify and Repair transaction
2015-06-15 17:08:07, Info CSI 00000239 [SR] Verify complete
2015-06-15 17:08:07, Info CSI 0000023a [SR] Verifying 100 (0x0000000000000064) components
2015-06-15 17:08:07, Info CSI 0000023b [SR] Beginning Verify and Repair transaction
2015-06-15 17:08:08, Info CSI 0000023d [SR] Verify complete
2015-06-15 17:08:09, Info CSI 0000023e [SR] Verifying 100 (0x0000000000000064) components
2015-06-15 17:08:09, Info CSI 0000023f [SR] Beginning Verify and Repair transaction
2015-06-15 17:08:10, Info CSI 00000241 [SR] Verify complete
2015-06-15 17:08:11, Info CSI 00000242 [SR] Verifying 100 (0x0000000000000064) components
2015-06-15 17:08:11, Info CSI 00000243 [SR] Beginning Verify and Repair transaction
2015-06-15 17:08:17, Info CSI 00000248 [SR] Verify complete
2015-06-15 17:08:17, Info CSI 00000249 [SR] Verifying 100 (0x0000000000000064) components
2015-06-15 17:08:17, Info CSI 0000024a [SR] Beginning Verify and Repair transaction
2015-06-15 17:08:23, Info CSI 0000024d [SR] Verify complete
2015-06-15 17:08:23, Info CSI 0000024e [SR] Verifying 100 (0x0000000000000064) components
2015-06-15 17:08:23, Info CSI 0000024f [SR] Beginning Verify and Repair transaction
2015-06-15 17:08:27, Info CSI 00000253 [SR] Verify complete
2015-06-15 17:08:28, Info CSI 00000254 [SR] Verifying 100 (0x0000000000000064) components
2015-06-15 17:08:28, Info CSI 00000255 [SR] Beginning Verify and Repair transaction
2015-06-15 17:08:31, Info CSI 00000260 [SR] Verify complete
2015-06-15 17:08:32, Info CSI 00000261 [SR] Verifying 100 (0x0000000000000064) components
2015-06-15 17:08:32, Info CSI 00000262 [SR] Beginning Verify and Repair transaction
2015-06-15 17:08:36, Info CSI 00000269 [SR] Verify complete
2015-06-15 17:08:36, Info CSI 0000026a [SR] Verifying 100 (0x0000000000000064) components
2015-06-15 17:08:36, Info CSI 0000026b [SR] Beginning Verify and Repair transaction
2015-06-15 17:08:39, Info CSI 0000026d [SR] Verify complete
2015-06-15 17:08:40, Info CSI 0000026e [SR] Verifying 100 (0x0000000000000064) components
2015-06-15 17:08:40, Info CSI 0000026f [SR] Beginning Verify and Repair transaction
2015-06-15 17:08:42, Info CSI 00000273 [SR] Verify complete
2015-06-15 17:08:42, Info CSI 00000274 [SR] Verifying 100 (0x0000000000000064) components
2015-06-15 17:08:42, Info CSI 00000275 [SR] Beginning Verify and Repair transaction
2015-06-15 17:08:45, Info CSI 00000277 [SR] Verify complete
2015-06-15 17:08:45, Info CSI 00000278 [SR] Verifying 100 (0x0000000000000064) components
2015-06-15 17:08:45, Info CSI 00000279 [SR] Beginning Verify and Repair transaction
2015-06-15 17:08:49, Info CSI 0000029e [SR] Verify complete
2015-06-15 17:08:49, Info CSI 0000029f [SR] Verifying 100 (0x0000000000000064) components
2015-06-15 17:08:49, Info CSI 000002a0 [SR] Beginning Verify and Repair transaction
2015-06-15 17:08:52, Info CSI 000002a2 [SR] Verify complete
2015-06-15 17:08:52, Info CSI 000002a3 [SR] Verifying 100 (0x0000000000000064) components
2015-06-15 17:08:52, Info CSI 000002a4 [SR] Beginning Verify and Repair transaction
2015-06-15 17:08:55, Info CSI 000002a6 [SR] Verify complete
2015-06-15 17:08:55, Info CSI 000002a7 [SR] Verifying 100 (0x0000000000000064) components
2015-06-15 17:08:55, Info CSI 000002a8 [SR] Beginning Verify and Repair transaction
2015-06-15 17:08:58, Info CSI 000002aa [SR] Verify complete
2015-06-15 17:08:58, Info CSI 000002ab [SR] Verifying 100 (0x0000000000000064) components
2015-06-15 17:08:58, Info CSI 000002ac [SR] Beginning Verify and Repair transaction
2015-06-15 17:09:00, Info CSI 000002ba [SR] Verify complete
2015-06-15 17:09:00, Info CSI 000002bb [SR] Verifying 100 (0x0000000000000064) components
2015-06-15 17:09:00, Info CSI 000002bc [SR] Beginning Verify and Repair transaction
2015-06-15 17:09:03, Info CSI 000002be [SR] Verify complete
2015-06-15 17:09:03, Info CSI 000002bf [SR] Verifying 100 (0x0000000000000064) components
2015-06-15 17:09:03, Info CSI 000002c0 [SR] Beginning Verify and Repair transaction
2015-06-15 17:09:07, Info CSI 000002ce [SR] Verify complete
2015-06-15 17:09:07, Info CSI 000002cf [SR] Verifying 100 (0x0000000000000064) components
2015-06-15 17:09:07, Info CSI 000002d0 [SR] Beginning Verify and Repair transaction
2015-06-15 17:09:09, Info CSI 000002d2 [SR] Verify complete
2015-06-15 17:09:09, Info CSI 000002d3 [SR] Verifying 100 (0x0000000000000064) components
2015-06-15 17:09:09, Info CSI 000002d4 [SR] Beginning Verify and Repair transaction
2015-06-15 17:09:12, Info CSI 000002d6 [SR] Verify complete
2015-06-15 17:09:12, Info CSI 000002d7 [SR] Verifying 100 (0x0000000000000064) components
2015-06-15 17:09:12, Info CSI 000002d8 [SR] Beginning Verify and Repair transaction
2015-06-15 17:09:15, Info CSI 000002db [SR] Verify complete
2015-06-15 17:09:15, Info CSI 000002dc [SR] Verifying 100 (0x0000000000000064) components
2015-06-15 17:09:15, Info CSI 000002dd [SR] Beginning Verify and Repair transaction
2015-06-15 17:09:16, Info CSI 000002df [SR] Verify complete
2015-06-15 17:09:16, Info CSI 000002e0 [SR] Verifying 100 (0x0000000000000064) components
2015-06-15 17:09:16, Info CSI 000002e1 [SR] Beginning Verify and Repair transaction
2015-06-15 17:09:20, Info CSI 000002e3 [SR] Verify complete
2015-06-15 17:09:20, Info CSI 000002e4 [SR] Verifying 100 (0x0000000000000064) components
2015-06-15 17:09:20, Info CSI 000002e5 [SR] Beginning Verify and Repair transaction
2015-06-15 17:09:23, Info CSI 000002e7 [SR] Verify complete
2015-06-15 17:09:23, Info CSI 000002e8 [SR] Verifying 100 (0x0000000000000064) components
2015-06-15 17:09:23, Info CSI 000002e9 [SR] Beginning Verify and Repair transac
sallyb:
So I don't know what happened here because I also copied my check disk logs and repair logs....but I don't see them...so just tell me what is needed....
Shane:
My repairs dont do anything to the system files, Since you have another thread going I will answer here.
When you did the chkdsk did you do the one where it checks for bad sectors? That would be the 5 stage one and not the 3 stage. That scan would take hours, if that is the one you did can you post the log of that one? In the other thread you only posted the 3 stage one, that doesnt check for bad sectors.
The error you are getting ole32.dll is the same error I have seen when a system file is on a bad sector on the drive, since it is on a bad sector the file becomes corrupt and you will get messages such as you are getting about how the file isnt correct.
If other files are on bad sectors that would explain sfc reporting problems as well. Again my program doesn't remove or replace ANY system files at all, so the drive is the first thing we need to verify :wink:
(95% of the repairs in the program are all registry related)
If you havent done a bad sector check yet, open a cmd.exe window as administrator and put in
chkdsk c: /r
It will say it cant because it is in use and would you like to schedule it, hit Y and then reboot. The chkdsk should start before windows does, go watch a movie and come back, when the scan is done the results will be in the event viewer, post those for me :wink:
Shane
Julian:
--- Quote from: sallyb on June 15, 2015, 07:28:53 pm ---So I don't know what happened here because I also copied my check disk logs and repair logs....but I don't see them...so just tell me what is needed....
--- End quote ---
Hmmm I can't find your posted log no worries do this:
--- Quote from: Shane on June 15, 2015, 09:56:47 pm ---
If you havent done a bad sector check yet, open a cmd.exe window as administrator and put in
chkdsk c: /r
It will say it cant because it is in use and would you like to schedule it, hit Y and then reboot. The chkdsk should start before windows does, go watch a movie and come back, when the scan is done the results will be in the event viewer, post those for me :wink:
Shane
--- End quote ---
I've noticed on forums most people understand steps with pictures so ive setup a picture on the steps you need to take
sallyb:
I DID do the bad sector check! I will dig up that report and post it here later..I'm on my IPad now. Yes, it took hours..(and hours) and I was hoping that would maybe fix things. But I had just started to try and get my printer working again, (it wouldn't) when I got the dreaded ole32.dll error message! Then it crapped things out again as a preliminary check to "see if I needed to run chkdsk" said there were problems; although, it was clean after the chkdsk/r!
Is there any help for me?
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