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HELP! HELP! BIG PROBLEMS AFTER REPAIR !
sallyb:
OK, thank you for your responses. I did not download the hotfix thing because Microsoft said not to use it unless I am positive it applies to the problem described...? So I don't know about that and don't want to make a bigger mess. Also I didn't do the bluescreen dump thing because I have not been having the bluescreen. The ole32.dll problem just seems to stop any program. So I am able to shut down the open programs and try to reboot. However when I do the reboot, it goes to shut down, seems to close the background programs, and then just shows an empty desktop with only the screen saver. The computer is stuck there. So I have to press the on/off button to make a force shut down, which then causes more problems.
Yes, the original ole32.dll file was 64 bit and I have a 64 bit system. The new file was 64 bit so that's not the deal. I am enclosing screen shots of the event....
Also, I am able to print. I have another wireless printer which works fine. I just can not print through the modem using Bonjour Printing Services anymore. I can also print through the network printer installed on another computer, but the computer must be awake for it to work.
I will try the adware thing, but really don't know what else to do!
sallyb:
Can you please send me the link to the adware cleaner program if you think that is my problem? Thank you!
Julian:
--- Quote from: sallyb on June 18, 2015, 07:24:19 am --- However when I do the reboot, it goes to shut down, seems to close the background programs, and then just shows an empty desktop with only the screen saver. The computer is stuck there. So I have to press the on/off button to make a force shut down, which then causes more problems.
--- End quote ---
when this happens hit ctrl+shift+esc. It should open task mgr. Than hit new task type shutdown -a then type shutdown -r -01
Julian:
Hmmm just read the event log pics that is interesting. Give me a bit ill be back in a awhile.
Boggin:
When you first open Event Viewer and it has read the logs, you'll be presented with Critical/Error etc. for the last 24hrs - 7 days etc.
If you don't have any Critical, click on Error then on Show All Instances of This Event in the lower right pane.
It's those with the corresponding time stamps that will give more info.
You can copy any item in Event Viewer by clicking on it then on Copy/Copy details as text in the lower right pane and then right click in the reply box and select Paste.
When you click on any Error, that will also display in the lower pane where clicking on the blue online help link will take you to a tech page if MS has anything on it.
This will give causes and possible solutions if there is sufficient info for the Event ID No.
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